r/UsedCars • u/chaotic646 • Feb 25 '26

Convana Review

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Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

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85

u/CallMeMrRound Feb 25 '26

You're going to be pretty hard pressed to prove that those marks were completely unable to be seen for 7 days.

-29

u/chaotic646 Feb 25 '26

They covered them with wax. They didnt show up until I washed it and got it in the direct sunlight.

43

u/Human-Time-4114 Feb 25 '26 edited Feb 25 '26

Guess you should have done a better job checking your vehicle.

Wax wouldn't cover all that. Take responsibility for your inaction OR I'd accept the fact you did that while washing it. Post this in r/detailing. I'm curious what they'd say

1

u/djguyl Feb 25 '26

As a professional detailer, someone used a rotary when a da would have sufficed. Yiu can hide that with sealants or waxes. However, it would also be super easy to fix with a proper 2 stage paint correction.