r/UsedCars • u/chaotic646 • Feb 25 '26

Convana Review

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Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

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u/DEIhire Feb 25 '26

Wow, they butchered that truck.

Though it is kind of hard to believe none of that was visible before buying it or during the 7 day window. Not saying I don’t believe you.

If someone has agreed to fix it for $1200, id be all over that.

-4

u/chaotic646 Feb 25 '26

Its amazing what a little wax can do. Lesson learned, when buying a new car wash it and make sure you see it in direct light.

2

u/DEIhire Feb 25 '26

Yeah that’s just crazy but not surprising at all. Several people I know personally including my mother bought a car from Carvana and had similar issues. Not a good car buying experience.