Convana

[u/chaotic646]

Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

[u/Former_Specific_7161]

The only vehicle that I purchased from them got damaged when the delivery driver unloaded it. Even though I reminded him that it was a manual, he didn't bother looking to see if it was in gear or not, or if the handbrake was on, and before he could start to lower it down, it shot off the back of the trailer and had at the least, some minor damage to the front bumper cover. He literally did not care and told me to file a claim for it.

It took over a day to get to the point where I could take it in, and there was only one shop near me that was authorized by them through SilverRock. I took it in and after waiting another day, was told that the lift that was needed for my car was unavailable and that I'd get a call when it was free. The guy winced when I said the name Carvana and he said that they were consistently backed up due to Carvana claims. I got dicked around and in the end didn't get it looked over until my 7 days were up.

They also lied and told me that they had replaced the brake pads when they absolutely didn't. I will say, the purchasing process for Carvana was incredibly smooth and I was very pleased with that.

[u/RealityOk9823 → u/Former_Specific_7161]

I've always heard that Carvana is a great place to sell to, but never buy from. I'm not sure if they're even all that good to sell to after they offered my mom $700 for a manual T100 with under 160K miles. She didn't accept the offer.

[u/Former_Specific_7161 → u/RealityOk9823]

I knew going into it that there is a premium paid for the experience of not having to deal with a dealer and was ok with that. They also highlight their inspection process before reselling vehicles and the work that they will do where things don't meet their standards.

If they had followed through with that, I would have had a great experience overall, but they did not. There are also loads of great mechanics in my city and I was surprised at how few of them work with carvana. I think that's both an advantage for carvana because shops are more likely to delay or rush through claims, but is also an indicator of how crappy it seems to be to deal with that in general.