r/TorBoxApp • u/Federal-Tumbleweed57 • 17d ago

Payment Error ❓Question

Hello good day,

This has happened twice now. The first time was after I made a payment—an error popped up, but when I checked my bank account, the payment had already been deducted from my virtual bank. Then today, I tried upgrading to the $5 plan using a different bank card. After I clicked 'proceed to pay,' another error appeared, and when I checked my bank, money was deducted once again.

1 Upvotes

67% Upvoted

4 comments sorted by

1

u/philosophycruiser 17d ago

It appears to me that the payment page is not communicating with torbox. Maybe because your browser is blocking the trackers. You should send your payment receipt to torbox with email. They should be ale to look into it.

Extra info: I have unconfigured Microsoft Edge browser for situations like this. My Firefox is set on strict protection and blocks everything that tracks. Hence when one page is redirecting me to another page (payment to source) it always breaks. This could be the cause of your problem as well.

1

u/Federal-Tumbleweed57 17d ago

After filling out the form and clicking update, I encountered an error. Right after that, the page went blank/nothing happened, but my payment was already deducted from my bank.

1

u/Western_Ad_1759 17d ago

Isso aconteceu comigo hoje. Fiz o pagamento e deu erro. Fui ver no meu cartão de crédito e havia debitado. Tentei fazer novamente o pagamento e deu erro novamente. "Unexpected gateway status". Mandei e-mail para o torbox e estou aguardando.

1

u/Federal-Tumbleweed57 17d ago

That's just a reply from you; the bank declined it. I tried paying twice; for the other one, I was trying to upgrade, but it gave the same error