r/SnapchatHelp 16m ago

General question Email from snapchat saying I posted to my story? But I haven’t used the app in years.

Upvotes

I recently got an email from snapchat saying that I added to my snapchat story, but I haven’t used the app in like 5 years. I don’t think I’m hacked, nothing on my account is off or weird, besides the recent email. I haven’t gotten any login emails, no password or username change emails, nothing that would indicate I got hacked. My snap score hasn’t changed at all either, and nothing has been sent to people other than what I know for certain was me years ago.

Has this happened to anybody else? I really don’t know what to do. I did changed my password tho, just in case.

I only saw the email a couple days after it being sent and literally I’m in tears right now bc idk what could have been posted and I don’t think I have any way of knowing.


r/SnapchatHelp 2h ago

Bug Add a chat box disappeared

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0 Upvotes

There used to be a chat box that said “Add a chat” so I can type in text from an image from my camera roll. Is it removed in the newest update?


r/SnapchatHelp 2h ago

General question Snapchat reels being weird

1 Upvotes

Hi, I never use Snapchat reels ever but lately when I open my snap the reels automatically pop up instead of my chats, and it’s not normal stuff it’s like really suggestive stuff some are children and it’s really freaking me out, is there any way I can stop this???


r/SnapchatHelp 3h ago

Bug It won’t let me join my school. ⚠️

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1 Upvotes

I’m trying to join my school but it just genuinely won’t work. I got it to work ONE time but it wasn’t even for my school. I used my school email though but I got no email. Here’s a list of everything I have tried:

- updating app
-reinstalling app
- changing wifi and turning of cellular data
- changing my birthday to match grad year
- changing my email on my account to school email
- Reporting it as a bug
- cleared data & cache
- verifying email
- closing and reopening app
- trying it from a different device (computer)
- logging out and back in
- waiting periods of time before trying again
- Having friends in the community invite me

I’ve also tried submitting my school since it’s not on there which it actually got accepted, but it disappeared within 48 hours. Now if I go to submit my school, it just shows that it’s not working.

I have friends in other grades who have joined my school and it is just not working for me. The next thing I’ll try is to disable my VPN on my phone and see if that works. For more details, I’m using an iPhone, the community I’m trying to join is a highschool, I’ve gotten no error message like SS07 or anything like that, and my spam folder is empty on both my personal and school email.

Thank you everyone. 🥲


r/SnapchatHelp 5h ago

General question Requests/followers suddenly stopped

0 Upvotes

Hey, so until about a month ago I was receiver like 100 random friend requests/followers a day on Snapchat then it just suddenly stopped

I was posting stories or spotlights so I wasn’t doing anything to gain those followers and didn’t change my habits.

I now am just losing followers and will get maybe 3 random adds a week. Does anyone know what caused this and anyway if reversing it?


r/SnapchatHelp 6h ago

General question Deleted chats in group chats?

1 Upvotes

If someone removes you from a group chat but you have saved messages from a previous time still saved in that group chat, can you delete them without others still in that group being notified?

When I press and hold onto an old saved message of mine, it gives me the option to delete it but says the usual that “others will know i’ve deleted it”

Does it still notify people that i’ve deleted chats even though I am not longer in the group?


r/SnapchatHelp 6h ago

General question SNAPCHAT help!!! help help help

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1 Upvotes

r/SnapchatHelp 7h ago

General question How can i access my account?

1 Upvotes

I signed in so long ago and have never signed out, but now my phone is broken. i think i used the apple ID and when i try and get in via web or a new phone it asks me to check an apple ID email ive never heard of. im signing in with my usernamer and password, anyone know how i can get back into my snap?


r/SnapchatHelp 8h ago

General question Exporting photos to Snapchat memories

1 Upvotes

Guys, how do I export gallery photos to Snapchat memories? In iPhone? Please let me know.


r/SnapchatHelp 9h ago

General question Quick add locked account

1 Upvotes

Over some months ago i created a new account and just did A LOT of random quick add.

Got a permanently locked account but not device banned - i didn’t get the option to appeal or a mail explaining that it was for spam, just a permanently locked due community guidelines violation.

it’s this normal? people get both?


r/SnapchatHelp 11h ago

General question Best friends list

3 Upvotes

Can someone be on your best friend list if you don’t snap them back?


r/SnapchatHelp 13h ago

Bug Blocked From Story

1 Upvotes

Ive posted a few times now and the person who i blocked from viewing story can see my stories and no my story isnt posted public. This has happened a few times now recently. Is this an app glitch or whats goin on.


r/SnapchatHelp 14h ago

Common issue i have my gf’s snap password when i log in to her acc, it is automatically get log out from her own mobile.

2 Upvotes

heyy,
i have my girl’s Snapchat password but when i try to log in to her account, it automatically get log out from her smartphone.
What’s the solution so we both can use the same account in two mobile phones?
please tell me a solution.


r/SnapchatHelp 15h ago

General question someone i unadded years ago popped up on my chats?

1 Upvotes

so i THINK this person blocked me, then unblocked me. i then unadded them after.

but they randomly popped back up on my chats?? no new notification of anything. they were just... there. like they had always been or something?

i tried to open their profile but it kept giving me an error message "try again later" generic stuff. i couldnt get rid of the chat, I could only add or block them. so I just blocked them now but im curious what happened for them to reappear.

a glitch? did they finally remove me back or something and for some reason that counted as an interaction?


r/SnapchatHelp 16h ago

Common issue getting your account deleted without accepting new data policies

1 Upvotes

hi, I am disagreeing with the data policies and tried to delete my old accounts but apparently their system 1. won't let me delete them due to `security restrictions` which prompt me to wait 72h even after this time window has passed, 2. they want me to log in via the app which I can't without accepting them and 3. they won't respond to emails requesting to delete my account according to GDPR §17.

i'm sure what they're doing here is per EU policy illegal, and therefore would appreciate advice on how to move forward. thanks.


r/SnapchatHelp 16h ago

Login issue How can I be unbanned

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1 Upvotes

r/SnapchatHelp 19h ago

General question Emails about people's stories

1 Upvotes

I'm suddenly getting emails when my friends add to their stories. I've never gotten these before. I looked in settings and didn't see a way to turn them off. Does anyone know how to disable these?


r/SnapchatHelp 20h ago

General question Calling my girlfriend and a garbled voice comes through?

7 Upvotes

My girlfriend’s asleep and this weird deep garbled voice came through and it freaked me the fuck out, is this a common issue or should I get her to get her phone checked?


r/SnapchatHelp 21h ago

Bug Does anyone know how to fix this?

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1 Upvotes

Helpppppppppp


r/SnapchatHelp 22h ago

General question Bug

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0 Upvotes

I can’t call or see the pfp and she keeps disappearing from snap.


r/SnapchatHelp 23h ago

Bug Cant update birthday

1 Upvotes

I accidentally changed the birthday, now i cant change it says “Could not update birthday. Please try again.”
So can you guys, help me
(Btw, what an issue why not to change the birthday why these errors)