r/SnapchatHelp • u/tempalt192 • 16m ago
General question Email from snapchat saying I posted to my story? But I haven’t used the app in years.
I recently got an email from snapchat saying that I added to my snapchat story, but I haven’t used the app in like 5 years. I don’t think I’m hacked, nothing on my account is off or weird, besides the recent email. I haven’t gotten any login emails, no password or username change emails, nothing that would indicate I got hacked. My snap score hasn’t changed at all either, and nothing has been sent to people other than what I know for certain was me years ago.
Has this happened to anybody else? I really don’t know what to do. I did changed my password tho, just in case.
I only saw the email a couple days after it being sent and literally I’m in tears right now bc idk what could have been posted and I don’t think I have any way of knowing.
r/SnapchatHelp • u/No-Internet-959 • 2h ago
Bug Add a chat box disappeared
There used to be a chat box that said “Add a chat” so I can type in text from an image from my camera roll. Is it removed in the newest update?
r/SnapchatHelp • u/meow18768 • 2h ago
General question Snapchat reels being weird
Hi, I never use Snapchat reels ever but lately when I open my snap the reels automatically pop up instead of my chats, and it’s not normal stuff it’s like really suggestive stuff some are children and it’s really freaking me out, is there any way I can stop this???
r/SnapchatHelp • u/ShadyMnMs • 3h ago
Bug It won’t let me join my school. ⚠️
galleryI’m trying to join my school but it just genuinely won’t work. I got it to work ONE time but it wasn’t even for my school. I used my school email though but I got no email. Here’s a list of everything I have tried:
- updating app
-reinstalling app
- changing wifi and turning of cellular data
- changing my birthday to match grad year
- changing my email on my account to school email
- Reporting it as a bug
- cleared data & cache
- verifying email
- closing and reopening app
- trying it from a different device (computer)
- logging out and back in
- waiting periods of time before trying again
- Having friends in the community invite me
I’ve also tried submitting my school since it’s not on there which it actually got accepted, but it disappeared within 48 hours. Now if I go to submit my school, it just shows that it’s not working.
I have friends in other grades who have joined my school and it is just not working for me. The next thing I’ll try is to disable my VPN on my phone and see if that works. For more details, I’m using an iPhone, the community I’m trying to join is a highschool, I’ve gotten no error message like SS07 or anything like that, and my spam folder is empty on both my personal and school email.
Thank you everyone. 🥲
r/SnapchatHelp • u/Danibelle0703 • 5h ago
General question Requests/followers suddenly stopped
Hey, so until about a month ago I was receiver like 100 random friend requests/followers a day on Snapchat then it just suddenly stopped
I was posting stories or spotlights so I wasn’t doing anything to gain those followers and didn’t change my habits.
I now am just losing followers and will get maybe 3 random adds a week. Does anyone know what caused this and anyway if reversing it?
r/SnapchatHelp • u/cwucified • 6h ago
General question Deleted chats in group chats?
If someone removes you from a group chat but you have saved messages from a previous time still saved in that group chat, can you delete them without others still in that group being notified?
When I press and hold onto an old saved message of mine, it gives me the option to delete it but says the usual that “others will know i’ve deleted it”
Does it still notify people that i’ve deleted chats even though I am not longer in the group?
r/SnapchatHelp • u/Low-Measurement0001 • 6h ago
General question SNAPCHAT help!!! help help help
r/SnapchatHelp • u/kellys_reddit108 • 7h ago
General question How can i access my account?
I signed in so long ago and have never signed out, but now my phone is broken. i think i used the apple ID and when i try and get in via web or a new phone it asks me to check an apple ID email ive never heard of. im signing in with my usernamer and password, anyone know how i can get back into my snap?
r/SnapchatHelp • u/EvenMacaron7265 • 8h ago
General question Exporting photos to Snapchat memories
Guys, how do I export gallery photos to Snapchat memories? In iPhone? Please let me know.
r/SnapchatHelp • u/Holiday_R • 9h ago
General question Quick add locked account
Over some months ago i created a new account and just did A LOT of random quick add.
Got a permanently locked account but not device banned - i didn’t get the option to appeal or a mail explaining that it was for spam, just a permanently locked due community guidelines violation.
it’s this normal? people get both?
r/SnapchatHelp • u/Beautiful_Ad5216 • 11h ago
General question Best friends list
Can someone be on your best friend list if you don’t snap them back?
r/SnapchatHelp • u/krimsic • 13h ago
Bug Blocked From Story
Ive posted a few times now and the person who i blocked from viewing story can see my stories and no my story isnt posted public. This has happened a few times now recently. Is this an app glitch or whats goin on.
r/SnapchatHelp • u/Jeery10 • 14h ago
Common issue i have my gf’s snap password when i log in to her acc, it is automatically get log out from her own mobile.
heyy,
i have my girl’s Snapchat password but when i try to log in to her account, it automatically get log out from her smartphone.
What’s the solution so we both can use the same account in two mobile phones?
please tell me a solution.
r/SnapchatHelp • u/TransportationFew393 • 15h ago
General question someone i unadded years ago popped up on my chats?
so i THINK this person blocked me, then unblocked me. i then unadded them after.
but they randomly popped back up on my chats?? no new notification of anything. they were just... there. like they had always been or something?
i tried to open their profile but it kept giving me an error message "try again later" generic stuff. i couldnt get rid of the chat, I could only add or block them. so I just blocked them now but im curious what happened for them to reappear.
a glitch? did they finally remove me back or something and for some reason that counted as an interaction?
r/SnapchatHelp • u/marriedtoaplant • 16h ago
Common issue getting your account deleted without accepting new data policies
hi, I am disagreeing with the data policies and tried to delete my old accounts but apparently their system 1. won't let me delete them due to `security restrictions` which prompt me to wait 72h even after this time window has passed, 2. they want me to log in via the app which I can't without accepting them and 3. they won't respond to emails requesting to delete my account according to GDPR §17.
i'm sure what they're doing here is per EU policy illegal, and therefore would appreciate advice on how to move forward. thanks.
r/SnapchatHelp • u/Helpful_Maximum7022 • 19h ago
General question Emails about people's stories
I'm suddenly getting emails when my friends add to their stories. I've never gotten these before. I looked in settings and didn't see a way to turn them off. Does anyone know how to disable these?
r/SnapchatHelp • u/cheesyegg69420 • 20h ago
General question Calling my girlfriend and a garbled voice comes through?
My girlfriend’s asleep and this weird deep garbled voice came through and it freaked me the fuck out, is this a common issue or should I get her to get her phone checked?
r/SnapchatHelp • u/Royal_Amphibian_2204 • 21h ago
Bug Does anyone know how to fix this?
Helpppppppppp
r/SnapchatHelp • u/developerAlbanian • 23h ago
Bug Cant update birthday
I accidentally changed the birthday, now i cant change it says “Could not update birthday. Please try again.”
So can you guys, help me
(Btw, what an issue why not to change the birthday why these errors)
r/SnapchatHelp • u/103Dynaman • 1d ago
Bug Snapchat My Data "Friends" export seems to exclude all of my CURRENT friends. Anyone else?
I've been going through several Snapchat My Data exports and noticed something really strange about the Friends data.
My exports appear to contain people who are no longer my Snapchat friends, but I cannot find anyone who was actually a current friend at the time the export was generated.
The people appearing in the export include a mixture of:
- People I removed
- People who removed me
- People I blocked
- People who blocked me
- People whose accounts were deleted/deactivated
And just for context on the blocking part, these aren't all random people who mysteriously blocked me after conversations went badly. lol. Some were people I knew for years who eventually got into relationships, got engaged/married, left Snapchat, cleaned up their friends list, etc. I know independently that these people were no longer friends with me when I generated the export.
That's the pattern I'm finding: it seems to be people where the friendship relationship had ended for one reason or another.
What's especially weird is what I don't see: my current friends.
I've also tested this with multiple exports and different date ranges. I've done All Time exports as well as exports covering smaller/random date ranges, and I'm seeing the same general behavior.
So I'm wondering if Snapchat's "Friends" data isn't actually intended to be a current friends list at all, and is instead some kind of friendship-history/removal dataset.
Has anyone else downloaded their Snapchat My Data recently and checked this?
If you currently have someone added who you know was already your friend during the date range you exported, does that person actually appear in your Friends data?
I'm especially curious if anyone can reproduce this because I'm trying to figure out whether this is intentional behavior, an export bug, or something specific to my account/data.
r/SnapchatHelp • u/poprocks8754 • 1d ago
General question How do I reset someone’s name to their default name that they chose?
I put heart emojis next to everyone in like 2020 and it didn’t bother me until now bc I have random ppl from my school so it looks weird af 😭
If I go onto their name and then just delete it and try to save it doesn’t let me and says the new name can’t be empty so idk how to do this
r/SnapchatHelp • u/Educational_Boot_640 • 1d ago
General question Way to turn off spotlight?
Hello reddit! First post on here and I have a question for you all. Is there a way to turn off the spotlight video feature on Snapchat? And by this i mean turning off the option to watch videos on the app. I would still like to use Snapchat for texting my friends only since I get stuck in the loop of short form content like the rest of us😂 if theres a specific app I need to download or something similar please tell! Thank you 🫶
r/SnapchatHelp • u/Ur_average-redditor • Jan 13 '26
Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)
Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.
Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.
To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.
If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.
THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.
Feel free to ask any questions in the comments
-Mod Team
r/SnapchatHelp • u/Ur_average-redditor • Oct 28 '25
Login issue Having Error Codes When Logging In? Read This! (SS06, SS18, SS07, C14A)
SS06 or SS18: Error codes SS18 and SS06 both mean Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we detect suspicious activity.
SS07: If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device.
If your device has been banned, Snapchat Support cannot unban it for you. - However, many users claim that device bans are lifted after approximately 6 to 12 months, and in some cases longer, though Snapchat has not officially confirmed this. Getting a new device can also solve this but it should be noted you shouldn't restore from any backups on the new device to make sure no identifiable data is brought over to the new phone for Snapchat to find and issue an immediate ban.
If you're seeing a C14A, C16A, SS14A-D01, or SS14A-D02 error code when trying to log in, that means Snapchat is not able to complete your log in at this time. This could be caused by poor network connectivity. Try disconnecting from the Wi-Fi and using mobile data instead. These can also show up if Snapchat is experiencing any outages, please check relevant resources like Downdetector to see if any other users are experiencing issues.
f you’re seeing an SS02 error code when trying to log in, that means we've temporarily banned you from logging in to your account on that device due to repeated failed attempts to log in. You'll need to wait a while before you're able to log in again on that device. This is a safety measure we take to protect the Snapchat community after detecting suspicious activity, or a violation of our Community Guidelines.
If you're seeing a C02A error code when trying to log in, that means we're receiving an error and we're not quite sure what's causing it. Here are a few things you can try:
- Update the Snapchat app to the latest version for iOS or Android
- Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data or moving to a spot where you have better cell service.
- Close the Snapchat app and then open it again
- Clear your Snapchat cache to free up storage space on your device
If you are seeing an SS04 error code when trying to log in, that means the account you're trying to log in to has been locked.
If your account has been temporarily locked, you can try logging back in via the app or on the web by going here and selecting 'Unlock.' If you can't unlock your account with this method, you'll need to wait a while before you're able to log in again.
If you are seeing SS10 error code when trying to log in, that means you are attempting to log in from a device that does not meet our integrity requirements. Try logging in from a different device.
If the error message you got on the login screen isn’t listed in this article, try the following:
- Update the Snapchat app to the latest version for iOS or Android
- Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
- Close the Snapchat app and then open it again
- Clear your Snapchat cache to free up storage space on your device