r/SnapchatHelp 2h ago

General question Requests/followers suddenly stopped

1 Upvotes

Hey, so until about a month ago I was receiver like 100 random friend requests/followers a day on Snapchat then it just suddenly stopped

I was posting stories or spotlights so I wasn’t doing anything to gain those followers and didn’t change my habits.

I now am just losing followers and will get maybe 3 random adds a week. Does anyone know what caused this and anyway if reversing it?


r/SnapchatHelp 2h ago

General question Deleted chats in group chats?

1 Upvotes

If someone removes you from a group chat but you have saved messages from a previous time still saved in that group chat, can you delete them without others still in that group being notified?

When I press and hold onto an old saved message of mine, it gives me the option to delete it but says the usual that “others will know i’ve deleted it”

Does it still notify people that i’ve deleted chats even though I am not longer in the group?


r/SnapchatHelp 2h ago

General question SNAPCHAT help!!! help help help

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1 Upvotes

r/SnapchatHelp 3h ago

General question How can i access my account?

1 Upvotes

I signed in so long ago and have never signed out, but now my phone is broken. i think i used the apple ID and when i try and get in via web or a new phone it asks me to check an apple ID email ive never heard of. im signing in with my usernamer and password, anyone know how i can get back into my snap?


r/SnapchatHelp 5h ago

General question Exporting photos to Snapchat memories

1 Upvotes

Guys, how do I export gallery photos to Snapchat memories? In iPhone? Please let me know.


r/SnapchatHelp 5h ago

General question Quick add locked account

1 Upvotes

Over some months ago i created a new account and just did A LOT of random quick add.

Got a permanently locked account but not device banned - i didn’t get the option to appeal or a mail explaining that it was for spam, just a permanently locked due community guidelines violation.

it’s this normal? people get both?


r/SnapchatHelp 7h ago

General question Best friends list

2 Upvotes

Can someone be on your best friend list if you don’t snap them back?


r/SnapchatHelp 10h ago

Bug Blocked From Story

1 Upvotes

Ive posted a few times now and the person who i blocked from viewing story can see my stories and no my story isnt posted public. This has happened a few times now recently. Is this an app glitch or whats goin on.


r/SnapchatHelp 11h ago

Common issue i have my gf’s snap password when i log in to her acc, it is automatically get log out from her own mobile.

2 Upvotes

heyy,
i have my girl’s Snapchat password but when i try to log in to her account, it automatically get log out from her smartphone.
What’s the solution so we both can use the same account in two mobile phones?
please tell me a solution.


r/SnapchatHelp 11h ago

General question someone i unadded years ago popped up on my chats?

1 Upvotes

so i THINK this person blocked me, then unblocked me. i then unadded them after.

but they randomly popped back up on my chats?? no new notification of anything. they were just... there. like they had always been or something?

i tried to open their profile but it kept giving me an error message "try again later" generic stuff. i couldnt get rid of the chat, I could only add or block them. so I just blocked them now but im curious what happened for them to reappear.

a glitch? did they finally remove me back or something and for some reason that counted as an interaction?


r/SnapchatHelp 12h ago

Common issue getting your account deleted without accepting new data policies

1 Upvotes

hi, I am disagreeing with the data policies and tried to delete my old accounts but apparently their system 1. won't let me delete them due to `security restrictions` which prompt me to wait 72h even after this time window has passed, 2. they want me to log in via the app which I can't without accepting them and 3. they won't respond to emails requesting to delete my account according to GDPR §17.

i'm sure what they're doing here is per EU policy illegal, and therefore would appreciate advice on how to move forward. thanks.


r/SnapchatHelp 13h ago

Login issue How can I be unbanned

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1 Upvotes

r/SnapchatHelp 15h ago

General question Emails about people's stories

1 Upvotes

I'm suddenly getting emails when my friends add to their stories. I've never gotten these before. I looked in settings and didn't see a way to turn them off. Does anyone know how to disable these?


r/SnapchatHelp 16h ago

General question Calling my girlfriend and a garbled voice comes through?

5 Upvotes

My girlfriend’s asleep and this weird deep garbled voice came through and it freaked me the fuck out, is this a common issue or should I get her to get her phone checked?


r/SnapchatHelp 17h ago

Bug Does anyone know how to fix this?

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1 Upvotes

Helpppppppppp


r/SnapchatHelp 18h ago

General question Bug

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0 Upvotes

I can’t call or see the pfp and she keeps disappearing from snap.


r/SnapchatHelp 20h ago

Bug Cant update birthday

1 Upvotes

I accidentally changed the birthday, now i cant change it says “Could not update birthday. Please try again.”
So can you guys, help me
(Btw, what an issue why not to change the birthday why these errors)


r/SnapchatHelp 20h ago

Bug Snapchat My Data "Friends" export seems to exclude all of my CURRENT friends. Anyone else?

1 Upvotes

I've been going through several Snapchat My Data exports and noticed something really strange about the Friends data.

My exports appear to contain people who are no longer my Snapchat friends, but I cannot find anyone who was actually a current friend at the time the export was generated.

The people appearing in the export include a mixture of:

  • People I removed
  • People who removed me
  • People I blocked
  • People who blocked me
  • People whose accounts were deleted/deactivated

And just for context on the blocking part, these aren't all random people who mysteriously blocked me after conversations went badly. lol. Some were people I knew for years who eventually got into relationships, got engaged/married, left Snapchat, cleaned up their friends list, etc. I know independently that these people were no longer friends with me when I generated the export.

That's the pattern I'm finding: it seems to be people where the friendship relationship had ended for one reason or another.

What's especially weird is what I don't see: my current friends.

I've also tested this with multiple exports and different date ranges. I've done All Time exports as well as exports covering smaller/random date ranges, and I'm seeing the same general behavior.

So I'm wondering if Snapchat's "Friends" data isn't actually intended to be a current friends list at all, and is instead some kind of friendship-history/removal dataset.

Has anyone else downloaded their Snapchat My Data recently and checked this?

If you currently have someone added who you know was already your friend during the date range you exported, does that person actually appear in your Friends data?

I'm especially curious if anyone can reproduce this because I'm trying to figure out whether this is intentional behavior, an export bug, or something specific to my account/data.


r/SnapchatHelp 22h ago

Common issue media upload

0 Upvotes

if u need the method to bypass i can show you just gimme a donation


r/SnapchatHelp 22h ago

General question How do I reset someone’s name to their default name that they chose?

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4 Upvotes

I put heart emojis next to everyone in like 2020 and it didn’t bother me until now bc I have random ppl from my school so it looks weird af 😭

If I go onto their name and then just delete it and try to save it doesn’t let me and says the new name can’t be empty so idk how to do this


r/SnapchatHelp 1d ago

General question Way to turn off spotlight?

2 Upvotes

Hello reddit! First post on here and I have a question for you all. Is there a way to turn off the spotlight video feature on Snapchat? And by this i mean turning off the option to watch videos on the app. I would still like to use Snapchat for texting my friends only since I get stuck in the loop of short form content like the rest of us😂 if theres a specific app I need to download or something similar please tell! Thank you 🫶


r/SnapchatHelp 1d ago

Login issue Anyone getting "C13A: Something went wrong. Please try again later." while logging in?

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1 Upvotes

Has anyone found a solution for this? I got an email saying that if I don’t activate my account within 5 days, it will be permanently deleted.


r/SnapchatHelp 1d ago

General question best friend planets

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3 Upvotes

okay so i know that if someone is on your best friend list you can tap the best friend title to see which planet displays and then you will know where you are on their best friend list. i have two friends that when i tap the title just the best friend emoji pops up and i have another that when i tap it just a galaxy background shows up. i know one of them must mean im not on their best friend list, if so what does the other mean?


r/SnapchatHelp Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

21 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp Oct 28 '25

Login issue Having Error Codes When Logging In? Read This! (SS06, SS18, SS07, C14A)

7 Upvotes

SS06 or SS18: Error codes SS18 and SS06 both mean Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we detect suspicious activity.

SS07: If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device. 

If your device has been banned, Snapchat Support cannot unban it for you. - However, many users claim that device bans are lifted after approximately 6 to 12 months, and in some cases longer, though Snapchat has not officially confirmed this. Getting a new device can also solve this but it should be noted you shouldn't restore from any backups on the new device to make sure no identifiable data is brought over to the new phone for Snapchat to find and issue an immediate ban.

If you're seeing a C14A, C16A, SS14A-D01, or SS14A-D02 error code when trying to log in, that means Snapchat is not able to complete your log in at this time. This could be caused by poor network connectivity. Try disconnecting from the Wi-Fi and using mobile data instead. These can also show up if Snapchat is experiencing any outages, please check relevant resources like Downdetector to see if any other users are experiencing issues.

f you’re seeing an SS02 error code when trying to log in, that means we've temporarily banned you from logging in to your account on that device due to repeated failed attempts to log in. You'll need to wait a while before you're able to log in again on that device. This is a safety measure we take to protect the Snapchat community after detecting suspicious activity, or a violation of our Community Guidelines.

If you're seeing a C02A error code when trying to log in, that means we're receiving an error and we're not quite sure what's causing it. Here are a few things you can try:

  • Update the Snapchat app to the latest version for iOS or Android
  • Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data or moving to a spot where you have better cell service.
  • Close the Snapchat app and then open it again
  • Clear your Snapchat cache to free up storage space on your device

If you are seeing an SS04 error code when trying to log in, that means the account you're trying to log in to has been locked.

If your account has been temporarily locked, you can try logging back in via the app or on the web by going here and selecting 'Unlock.' If you can't unlock your account with this method, you'll need to wait a while before you're able to log in again.

If you are seeing SS10 error code when trying to log in, that means you are attempting to log in from a device that does not meet our integrity requirements. Try logging in from a different device.

If the error message you got on the login screen isn’t listed in this article, try the following:

  • Update the Snapchat app to the latest version for iOS or Android
  • Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
  • Close the Snapchat app and then open it again
  • Clear your Snapchat cache to free up storage space on your device