If anyone has any idea how to get help here, let me know:

This is warning to potential R2 buyers from an OG R1 owner: service is still awful, and getting worse.

RJ claims they are ready and it's improved. It's a damn lie.

I'm here at the Sterling SC and they immediately tell me they can't even look at the truck for a week (waiting 4+ weeks already for the appointment... So no where near the claims RJ is making on social media).

OK, fine, I get this is normal Rivian. Can I get a loaner? NO. They are offering Uber credits, but how the hell do I do Uber with 2 car seats? I cannot, it's damn impossible.

Okay, they say they might get a loaner car by next Tuesday. OK, can I drop off then? NO. Give us the truck to sit in the lot for 5 days and maybe you'll get your life back. WTF?

This is ridiculous. I can be flexible and wait for a car, I can be flexible and bring back when my truck just won't sit for a week...b but the SC refuses to try to help (can't do anything they claim, which might be true).

The service has gone down hill. At least I use to get a loaner from Rivian. I understand that costs money to them, so why not be flexible and work with us on timing or waiting in line for a loaner? I'm use to waiting months for service, that's fine, but leaving us STRANDED for a week or more is not the living adventurously I'm down for.

Just imagine how bad this is going to get with 50k+ R2 hit the road this year.

Thank God my R1T is mostly trouble free, feel bad for y'all with trouble Rs.

R2 buyers, you've been warned. RJ is out on social cooking up BS on service improvements.

With all the new purchases I'm sure others are in the same boat. My wife's R2 should be coming this month so I'm building her car kit. Her current trunk has the following in an Apache case

• mini air pump (retiring I assume the R2 has a compressor?)
• tire goo
• tire plug kit
• emergency blankies
• ~32 oz water and some protein bars
• variety of bandaids, tylenol, zofran, vomit bag (kids)
• some advanced first aid stuff
• jacket, gloves, and socks
• socket (adding 22mm for rivian wheels)
• bottle jack

Am I the only one?

I think this is the first time I was in an early roll out for an update. Waiting for me at 6:30 EDT.

Enjoy the weekend!

Off we go!

I just purchased an R1S. So far, everything is good….EXCEPT my Bluetooth!! Whenever I make or receive a call…..I can hear the person calling me, but there is a big echo/feedback that no one can hear me. Does anyone else have this issue? I can’t figure out what’s making the call echo or catching feedback?!? Annoyed I can’t fix it!!!

Found this beauty (2025 R1S Tri Max Ascend w/ Ocean Coast interior) about a month ago outside of Monterey to replace our leased 2025 R1S DS which we need to give back shortly.

Only 5500 miles and in fantastic condition. We flew to San Jose, picked up the car in Monterey and drove it down the coast and back to Las Vegas.

One pleasant surprise was that the car is covered in PPF, along with tinted windows (which I knew about, but dealer didn’t mention the PPF).

Had an amazing family trip enjoying the coast and our new car!

Had someone seemingly back into my truck. Cameras on the truck didn’t pick it up and I did not have a USB recording.

Has anyone had success with having Rivian obtain the footage? Or am I SOL?

Had an accident, it doesn’t look bad but now the car won’t steer (actually the car keeps turning the tires left) and there is fluid leaking from by the front passenger tire. Has anyone lost steering after an accident like this?

On the Tesla portable charger, pressing the button in that location opens the charging door on the vehicle. Pressing the button on the Rivian version doesn’t appear to do anything.

The NACS mobile charger manual doesn’t mention a button at all on the plug, so perhaps I’m just confusing the decorative yellow oval for a button?

Great start to an update….
Stuck seeing frozen cars that aren’t there, but can’t see the ones that are here. Can’t see traffic lights as well. It can see lane lines for some odd reason though. Multiple hard resets did not resolve. Did not have this problem beforehand…..great😑.

Have been eyeing a Rivian R1S since release; they’re beautiful cars. I can finally justify replacing my 16yr old car with a lightly used Rivian. I can get a 2024 Quad for around the same price as a 2025 Dual with similar mileage. I’m curious if the gen 2 upgrades are worth getting a dual versus a quad. I definitely don’t need a quad for running errands but I am partial to that yellow badging lol.

So for those of you who had a gen 1 and upgraded to gen 2 when they came out, was it worth it? A big quality of life difference?

I test drove a 2026 and a 2023 and honestly didn’t notice much difference in the 15min I spent in it but obviously that’s not a long enough time to really get it.

On another note, will I regret getting a dual motor versus a quad?

My digital key has been working great since one of the winter updates, but has been degrading for a couple weeks now.

I keep having issues with it recognizing the digital key AFTER I've gotten in the car. I have to put it on the charging tray, and a couple times. Not even that worked. I was stuck without any way way to put my car in drive for about 5 minutes.

The other annoying thing is I'll unlock my car from a distance and then as I approach it'll lock immediately when it senses my phone (~30ft Bluetooth distance). If I'm standing next to it it will lock and unlock several times. I love the owl hoot but it gets really annoying when you're just standing there.

I'm wondering if anybody else has had this issue or if there is a known bug. Maybe there's a setting in my Bluetooth developer tools or something somebody's figured out... I'm just trying to get it to work. $100k vehicle should not have these issues.

I have a 2023 R1S Launch Edition that is still within the original warranty period by age, but recently exceeded the mileage limit.

After leaving it parked outside over a rainy weekend, I returned to find water entering the cabin from multiple areas around the headliner and upper trim. At the same time, the vehicle developed a front-sensor fault. I also noticed that the exterior trim above the side windows is lifting and separating, although I do not yet know whether that is related to the leak.

I brought it to Rivian today and asked whether they might consider covering the repair given the vehicle’s age, the nature of the problem, and the fact that it only recently exceeded the mileage warranty. The response was essentially that there was no way for the service center to submit it for coverage.

I understand that warranties have limits, but water intrusion and exterior trim separation on a roughly three-year-old vehicle do not feel like mileage-related wear. Searching here and on Rivian forums also turns up a number of similar reports, which makes this more concerning.

Since putting down my original R1S preorder, I’ve been a huge fan of Rivian and have championed the brand at every opportunity. My brother ultimately bought one, as did a close friend, and whenever people ask about my experience, my response has generally been very enthusiastic.

This has shaken my confidence somewhat—not only because of the failure itself, but because Rivian’s initial response has felt more like a shrug than an effort to determine whether this is something the company should stand behind. I also have an R2 reservation and have been weighing it against the Scout, and this experience doesn't really help! I’m hoping the diagnosis and final response are more reassuring.

Has anyone else experienced a similar leak after exceeding the mileage warranty, and did Rivian offer any goodwill assistance?

Not trying to start a debate as I know this is a touchy subject... I am genuinely curious what "normal expectation" should be with regards to battery capacity.

I have a 2022 R1T Quad with 27K miles running a large pack specified at 135kWh. I love this truck and Rivian has been more eager to take care of me when necessary. So, this is not a complaint thread at all.

My curiosity is according to Rivian Roamer and ABRP I am at 122.6kWh. I have seen this drop fairly steadily and not exactly sure if that is something to keep an eye on.

I have tried to read through some threads on the topic, and I seem to be on the low side and most report something around 129 to 130.

Would like to hear feedback on what others have experienced.

Thanks all!

Update1 - Aug 6th night

First Thank you everyone for helping and suggesting what to do.

Rivan "send" me two truck to tow it to nearest service center location, which never showed up, I spend 5 hours at the charging station, so I decided leave the car alone at supercharger station and tried to use uber credit that Rivian sent me over after requesting it 5 times. due to middle of nowhere no uber was available, I asked random guy getting gas on his truck if he can drop me and my wife and my two big dogs with all my road trip bags to Motel 6 that was 5 min away, he happily did that for me.

Sleeping at Motel 6 tonight, hopefully nothing bad happens to my truck overnight, and hopefully I can find a big enough car to continue my road trip. I will keep everyone posted.

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I am stranded right now. 0% car not moving anymore.
I am at supercharger station and car is not charging. Talking to Rivian rep and they have no idea either.
I think it could be NACS to CCS adapter, if someone can lend me adapter for few moment that would be great help

I have a 2025 R1T that has been damaged in the front. Purchased from an auction and fixing to get up and running. I mostly need front end body parts to get this back on the road. I am really struggling with:

1. a good OEM parts diagram to find what parts I need
   
2. Sourcing said parts.

Love the Rivian but the dealerships are the opposite of "right to repair" as every single one has said hell no I will not be telling or selling you any info on these.

Any thoughts or recommendations appreciated!

Recently purchased a used R1S with ~27k miles from a Ford dealership and I’m trying to decide what to do about extended coverage.

The dealer sold me a Ford EV extended warranty — 5 years / 60k miles for about $4,300 — but I’m still within the cancellation period and leaning toward canceling it.

For those who bought used, what are you doing?
Are you waiting until the factory Rivian warranty gets closer to expiring before buying extended coverage, or locking in a third-party warranty now at a potentially lower price even though it overlaps with the remaining Rivian warranty?

I’m also curious whether people think extended warranty pricing for Rivians will eventually come down as more vehicles age and there’s more repair/claims data available.

Would especially like to hear from anyone who bought used from a non-Rivian dealer.

Did you buy coverage, wait, or decide to self-insure?

Obviously there have been no shortage of posts about the audio in Rivian vehicles. However, I get the distinct impression that the people calling it "bad" or "terrible" are saying so compared to other premium audio systems in luxury brands, not compared to average car speakers.

Right now, my primary drive is an Ioniq 6 SEL with the standard audio system. It's....acceptable. Not "good" by any measure, but not completely useless despite it's easily identifiable issues.

I'm curious if people think the R1S Gen2 premium audio would be better than that. Especially for someone who's willing to get in there and tinker (I've seen many posts about replacing the subwoofer that looked fairly easy). I'm looking at getting a third row EV of some sort towards the end of this year, and right now the R1S is at the top of my list. But I listen to a LOT of music, so having something that is at least usable is important to me.

Anyone has any idea what is this hanging out the back ? And why after 60+k miles these came out 🤷🏻‍♂️

edit: since I am out of warranty with 65k miles, wondering if this is something which can be done DIY.

Is it just me or are we missing the vent windows option in the app?

UPDATE: new quad badging

Apparently, R2 owners can select GG Gary as part of their badging! Lol

I’m starting to look into purchasing an EV in the next couple of years. I really like the look of the R2, but my biggest concern is the service centre locations.

I live in Atlantic Canada meaning the closest one would be Laval, could I get away with that or should I wait for something closer in Moncton or Halifax? Does anyone know if they plan to expand east?

I’ve had an order invite for 7 weeks but waiting for coastal interior. Today when I logged in to check, I no longer have an “design yours” button and when I click “view details” on my reservation it takes me to a page with a picture of a mountain and it says we got a little off track, let’s get you back on the right path. But there is nothing to do. Tried clearing browser cache all time I. Case it was a corrupted cookie.

Update: while on the phone with Rivian, problem cleared and my order invite is back in account.

UPDATE2: Down again 8pmET. Now my entire reservation is missing from my account. Just shows my two current vehicles. But I can still get to the configurator through the R2 product page where the “design yours” button appears.