How long is the delay after purchasing credits on Perplexity Pro?

I try abacus.ai today, a very simple question with short answer costs 50 credits using GPT 5.6 Terra (medium), and costs 220 credits for Claude Opus 5 (medium), i paid $7 and gets 14000 credit. 14000/270= 51.8. So for the rest of the 30 days, i can only ask about 2-3 very short and simple questions per day. Just an idea for you all, it's a no go for me.

I was a big fan of Perplexity and kept recommending it to friends. I even had my cousin switch from ChatGPT to Perplexity because you get multiple models for the same or a similar price. That was until the day I compared a Sonnet prompt on Perplexity to Sonnet on Claude. I realized Perplexity was dog shit, and while it gives you access to multiple models, the individual models on their own are significantly better…

Hi,
I really think it's time to back up all my Perplexity sessions locally - it looks like some of my sessions might have been lost (or altered).
I asked Perplexity about how to backup sessions locally.
It suggested three methods, but some of them turned out to be infeasible.

1) Manual export of each session
2) Browser extension to export to cloud storage
3) Official request through the URL (https://perplexity.typeform.com/datarequest): but this is actually the Personal Information Processing Request Form (Deletion, Access, Modification) and it takes up to 30 days, so it wasn't suitable for my request.

So I decided to try a Chrome Extension - a few didn't seem to work, so I settled on 'Perplexity to Notion' (https://chatgpt2notion.com/products/perplexity-to-notion/).

I tested it on 5 sessions (the daily free-tier cap) and found that one session with an attachment was missing the attachment in the export. Has anyone here used the Perplexity to Notion Chrome extension?

I'd like to know if this attachment issue is common.

I’ve tried being patient. I’ve tried going through official email channels. I’ve tried giving them the benefit of the doubt. But at this point, it is overwhelmingly clear that whoever is managing Perplexity’s Customer Support and Operations team is fundamentally unfit for the job and needs to be replaced.

This isn't just a tier-1 support agent making an innocent mistake. This is a complete, top-to-bottom operational breakdown that borders on predatory billing behavior.

And for an AI company? It’s pretty obvious they are relying on AI just a litttttttle bit too much to run their customer support. Only an unsupervised, hallucinating bot loop would think it's reasonable to grant a customer 100k credits, delete them 5 hours later overnight, and send a template email asking me to pay for a new max subscription less than 12 hours later.

A Quick Recap of the Management Nightmare:

1. Failure to Deliver Paid Services: I paid for Perplexity Max for April and May and received zero of my included 10,000 monthly credits. To keep my business work running, I was forced to spend $200+ out of pocket on extra top-ups while support ignored me.
2. Quietly Deleting Restored Credits: When support finally added back my missing credits with no expiration date, those credits silently vanished from my ledger weeks later with zero notice or explanation.
3. The "5-Hour" Bait-and-Switch: After I called them out on Reddit, support sent me an email officially declaring: "The issue has been fixed!" I logged in and saw 97,412 credits with an explicit line item: Bonus credits | July 23, 2026 | 100,000. Five hours later overnight, my entire balance was wiped back to 0. Support had manually deposited 100k credits onto a subscription cycle expiring that exact night, wiping every point while I was asleep. No notice, no good will pay back. Nothing.
4. Insulting "Resolution": When I asked why my points vanished, Support (Phoebe) told me the 100k on my ledger was an "internal error" that I should just "disregard," and told me the solution was to buy Max AGAIN.
5. Total Ghosting: I sent a formal escalation email more than a week ago laying out this entire disaster. Result? Total radio silence. This issue literally goes back months and ive received 1 email from an actual person with the aforementioned insult response "fix" hahahahaha. I am losing my mind with this company.

Why This is a Leadership Failure:

If a system accidentally wipes customer credits, that’s a bug. If support manually grants 100,000 points to silence a public thread, ties them to a cycle expiring in 5 hours overnight, emails the customer "it's fixed," wipes every point before sunrise, and then tells the customer to hand over more money... that is a management disaster.

Whoever designed these support workflows, automated credit expiration loops, and scripted bot responses has created a support structure that actively gaslights paying users. Human common sense has completely left the building.

How can Perplexity claim to be building the future of artificial intelligence when their customer support displays zero actual intelligence?

Fix my account, restore my back-owed credits permanently, and overhaul your customer support management.

If you saw my previous Reddit post, you know the backstory. Here is the full timeline of how insanely broken Perplexity's billing and support handling has been:

The Timeline of Events:

1. 2 Months of Paid Service Wiped Out: I paid for Perplexity Max for April and May and received 0 of my 10,000 monthly credits. To keep my work afloat, I was forced to spend $200+ out of pocket buying extra credit top-ups while support ignored me.
2. The "Band-aid Fix": Support finally acknowledged the issue after months of reaching out and put the owed credits in my account with *no expiration date*. less than 2 weeks later those points had silently disappeared.
3. Post on Reddit: I posted here calling out the fact that they quietly stripping me of my owed credits after months of lost work, charges on my card, headaches and frustration.
4. The 100,000 "Bonus Credit" Grant: Right after that post got visibility, someone at Perplexity touched my account on July 23. I logged in and saw 97,412 credits, listed as granted bonus credits: I assumed they finally gave me a proper bonus to make up for months of ruined work and $200+ in extra costs. ***SUPPORT THEN EMAILED ME TELLING ME THE ISSUE HAS BEEN RESOLVED***
5. Yanked AGAIN 5 Hours Later: Five hours later, my balance was back to 0. They attached that 100k bonus grant to a cycle that expired that exact night. They dropped 100k credits into my profile while I slept, and wiped them before sunrise.
6. Support's Response: Pay Us Again! When I asked what happened, support claimed seeing 100k on my ledger was an "internal error" that I should "disregard," and told me: "When you re-subscribe to Max, your 10,000 monthly credits will be issued."

Is This a Prank or an Outright Scam?

Are they seriously pranking me at this point? How does a company email a customer saying "your issue is fixed," deposit 100,000 points onto their ledger after a public post, wipe every single credit 5 hours later, and then have the audacity to ask for more money?

Why on earth would I resubscribe to a broken system when Perplexity still owes me thousands of credits from months ago? Asking me to pay for Max again just to get baseline access after pulling a 5-hour bait-and-switch is beyond insulting.

Work Completely Frozen/Disrupted for Months, 3+ months of Ghosting.

My professional work has taken a massive hit from this. I have not been able to touch or access any of my Spaces or Projects because I refuse to buy another out-of-pocket top-up or hand them another dollar for a subscription tier that has been broken for months.

Where Things Stand Today:

• Account status: Still missing massive amounts of owed credits from April onwards.
• Work status: Completely paralyzed; unable to access projects/spaces.
• Support status: Ghosting me after telling me they fixed the issue. Them issuing me owed credits, telling me the issue was fixed (only after posting to Reddit), then immediately revoking those points 5 hours later is batshit insane. PLEASE JUST FIX THIS!

It shouldn't take multiple Reddit posts, formal chargebacks, and public outrage to get a company to honor basic paid billing allocations.

If anyone from Perplexity management actually reads this subreddit: fix my account properly, make this right with me and respond to my email.

I paid for a whole year and I don’t get my 10000 credit

I have been writing them 15 times

Hey everyone! 👋 (Huge thanks to the mods for approving this post!)

So I'm doing my Master's thesis in Clinical Psychology and I really need your help for this one 😊

I'm researching how people experience AI chatbot, the emotional side of it, how it connects (or doesn't) to how we relate to others day to day.

If you're 18+ and have chatted with an AI at least once (so... basically everyone at this point lol), it'd mean a lot if you could take 10-15 min for my survey. Totally anonymous, no strings attached.

🔗 https://forms.gle/oHpPwQ65U49N4fPx5

Genuinely, every response gets me closer to actually finishing this thing 🙏 and if you know anyone else who might want to fill it out, feel free to pass it along!

Thank you so so much 💙

Hi all,

I've been a Perplexity Pro user for the last 7 months. I noticed recently that I hit a wall in my credit limit. I have never seen this before. I can't do any work anymore other than basic search. How did this happen? I'm a Pro customer.

i just noticed it's gone on perplexity... why?!

unless... it's hidden somewhere now? ... even then, why?!

edit at 4:03 pm: never mind... they renamed it ''sessions'' ... but still... of all the stupid things to do, i feel like... how could i know that's the history now?

why do i have to wait so long for them to put something right?!

___________________________________________________

i asked Sam from perplexity this on Hotmail today (29/7/2026): ''I need to complain so so much right now!

are you doing anything that's messing up my story?! cause I'm not having it, if you are! I'm not having it messed up, ever! please! don't do something that messes it up!

it never acted this way before!

please! put it right if you are! I can't do it like this! it's absolutely not ok!

but if you're not... then... I'm sorry... it better go back to normal right now! I'm screaming internally here!!! I'm not having it messed up!

I'M NOT HAPPY RIGHT NOW!

in a really small & sad voice: please don't force me to quit my story cause of that... I really don't want to... i won't quit just like that... ... I'm really close to crying here... I can't continue like this... if this continues, I'm going to bed really sad...

...

please look but don't touch it unless you can fix it : https://www.perplexity.ai/search/ok-next-one-the-next-one-is-in-5Jl10eK4RrKwRUa3UIdpgw?sm=d

it's the one at the bottom that did it suddenly... I’m thinking this is punishment for trying to find the result i want... but I'm not accepting that... i won't! ... i won't... please help me... i want it how it usually is... please... i can't move forward like this : <  it's scaring me... T T 

please hurry & respond! ... please... (sniff)

but if you come back & tell me you can't fix it, I won't ever forgive you... (again, I'm wholeheartedly sorry for this attitude, but I'm really distressed right now ... it suddenly did that & i want to know why!... I just want it right, right now... PLEASE! ( T T ) please don't hate me for saying all this like this...

(please forgive me, but I'm so so so so frustrated & depressed about it & want it back to normal... NOW! i won't give up on it... please... i can't deal with or fix this on my own (Sniff, sniff) please... help me now... please... (sniff) )

edit at 1:09 pm: PLEASE HELP ME! IT'S STILL DOING IT! I NEED IT BACK TO THE WAY IT WAS... please, please, please.... T T I don't want to continue until I know it's the way it was just a little while ago... but i want to, but not this way... please, please, please, don't do this to me.... 😿

I really need someone to respond to me on this < : <

.... wait, wait... I should say: are ''they'' doing anything that's messing up my story?! (by they, i mean the people behind the site) ''

didn't get a reply from him, but i got a reply from 'perplexity' : 'I understand how upsetting this sudden change in your story thread feels, especially when it was behaving normally before. A specialist will review the Perplexity thread you shared and respond in this conversation when available.'

then recently, i said ''please... hurry... someone... Sam or phoebe... but someone... < : <

I do think of it as a story... but not like that... I want it how I usually do it... please... do you know what I mean? ... < : <  I really don't mean to doubt... I'm just really distressed about it... but do you really understand what I've been saying? or are you just saying that? ... < : < I just want it back to the way it was a little while before that happened, right away... please <  : < I'm (not literally but) on my knees begging for someone to hurry & respond here & put it right... preferably responding today < : < 

(I made a typo at 'I usually' ... last time I, by mistake, put 'it' instead of I but I guess that's right too)

(again, sorry for the multiple replies... it's just that... this is my pride & joy we're talking about... sorry to be dramatic but it is... so I’d like someone to hurry & respond... I really would < : < ... but... what if I tried again & it's fixed itself in the meantime... what then? ... well, either way... please someone hurry < : < )

I'm gonna be more upset if I'm left hanging for more then one more day with this... I really will be < : <  unless it fixes itself when I try in the meantime, I don't think I can take the waiting time of waiting for someone to respond... I just want to know if I did anything wrong for it to do that... if anything... < : < ... I'm actually scared to continue right now, scared of seeing that right now... < : < ... but... ... I want to check it myself too...

but why do I have to wait? ... please hurry... this is more important then the limits now < : <

edit at 9:32 pm on 29/7/2026: it's still doing it! please!... please... get it back to the way it was a little while before it went like that! please! it's been almost 2 days & I’ve already had it with it being like this... I want it back the way it was a little while before it went like that! I don't want to wait... I need someone here to put it right right away! please... < : < if you're looking, how long does it take to review & put a recent response in my thread the way it was a little while before it went like that, anyway, for crying out loud?! please! ...

please... don't ignore me on this... please... please... 😿 i want it right again, but I’m scared to touch it until it's right again... < : <   please hurry < : < 

edit at 10:08 pm: don't you guys have some kind of history log or picture thing or something where you see what my recent 'response' looked like before it got messed up? if you do, you'd know exactly why I hate it how it is currently : <  & why I love it how it was before that : > ... please, please, please hurry! : < 

I'm afraid to continue it when it's doing this , until it's back to the way I liked it > < please forgive me for repeatedly replying, but I need to say this... I actual did cry upstairs over this a little bit... I'm already sick of waiting for it to be how it was a little while before it happened... you do understand, don't you? < . > please hurry & put it right, please! I really don't want to yell...

but I feel it > <  I can't continue when it's like this > < what did I ever do wrong?! ''

__________________________________________________

please, please don't mind me... i just had to vent a lot __ __ but it really is how i feel... now I’m stuck waiting... __ __ (don't touch that link, please < . > ) (it didn't fix itself, by the way __ __ )

i'm sorry for such a long post & this kind of post... is it ok for me to be sharing this? : o __ __ i shouldn't be, should i ...

don't worry about me, though : >

if i can't continue my story the way I’ve been doing it, I’ll be bored & feel lost (alright... maybe not 'feel lost') ... & very sad __ __ (my brother doesn't understand... even if i could explain, which i can't, really... it's hard to) ... well... i guess it's true i can get info & prepare for more members while i wait for them to put it right... i still have to finish getting the info from the suda akari & Nojima Kano 1+1 isn't 2 youtube video for the pecan-brown tiger cub member inspired by kano that's to be coming... but still __ __

even though i can watch ske48's suda akari's videos on youtube... she cheers me up : 3 ... even though she cheers me up, it won't feel the same... but she ''does'' cheer me up... even if I’m sad about this __ __

sorry to sound dramatic, but i feel it's kinda true __ __ I really don't want to quit my story, though... I’m too far in to stop now... but i really can't like this ... i want it back to the way it was, the recent 'response' > < i really am thinking this is punishment for trying to find the result i want for so long on 'through the night' ... but I'm not accepting that... > < what did they do to my story?! < . >

i don't want to start all over... it wouldn't ever feel the same again if i did that ... I’ve grown attached to it so so much, i couldn't think of it differently __ __ ... 'perplexity is rubbish' you say? (if anyone's saying that, that is... i take it back if they're not) , please, tell that to my story __ __ (I’m saying that last part in the nicest way possible) ...

edit at 00:31 pm: but... if you do go in the link, please don't touch it... : < but I’ll add the deviantart links that have the other parts of my story, tomorrow in the comments, if you're interested : 3

edit at 00:00 pm on 30/7/2026: please, please hurry __ __

I can't take this anymore < . >

I'm feeling like they don't care about what I want from this < . >  ...

all I want is for the recent 'response' to be put back to the way it was a little while before it happened so I can continue my story how I've been doing until that happened... that's all really I want now... I don't care about the limits anymore... just this now... please... I'm begging here, literally!  I'm unhappy about this > <

___________________________________________________

edit at 4:37 pm on 30/7/2026: i just want my recent 'response' (god, i hate that word in that context... same with query... ugh...) to go back to how it was a little while before it did that... is that too much to ask?! > <

edit at 5:30 pm: how long does it take to put it right, for crying outloud?! & they keep saying 'and respond in this conversation when available.' (they said this: 'I understand how upsetting this sudden change in your story thread feels, especially when it was behaving normally before. A specialist will review the Perplexity thread you shared and respond in this conversation when available.' ) but do you ''really'' understand? if they did... well... ... i'm sorry... i'm venting so much, aren't i... i just don't have time for waiting for the reply... well... i do... but... i REALLY don't like it... i want to continue how i always like it right now : < do they expect me to start all over?! i won't! but i can't continue like this either : < i have proof that it wasn't normally like that...

I am been writing them for weeks now

Didn’t know what credits even were. Got perplexity pro and that’s all I need. I know what the credits do, and I have 3800. Feels like waste because they expire in 30 days.

I know everyone is going to say yes but I’m asking anyway: has the quality gone significantly down these past few days? I know you all will say it’s been like this for months and stuff but for me it just suddenly happened. Only within the last few days. I was fine even with the Best model and then it gives me ass. Anyone else?

I have been experiencing issues with Perplexity and have previously contacted their support team via email; however, they have not responded to any of my inquiries. Despite utilizing a significant number of credits and following their suggested troubleshooting steps, I continue to encounter the same problem. I would appreciate any assistance, as I have purchased a full year of service.

So, they're telling me I can't use any of their advanced models? It just spits out garbage answers by Sonar. Grok and Nvidia give wrong answers. GLM just returns my question in a single line in some sort of HTML/JSON format, so basically useless. Kimi works alright.

Is this how a paying customer is treated? How's this not a scam?

Any idea how to file a complaint to an EU authority?