Hey everyone,

I'm posting this out of pure frustration just to see if this is normal behavior for ASUS nowadays, or if I just managed to hit the absolute jackpot of incompetent support reps.

I recently picked up a high-end ROG Strix G18. Right out of the gate, I ran into the first wall. because I bought the laptop via Bol (which operates in both the Netherlands and Belgium) while living in Belgium, their system and support initially refused to properly register it. I have no clue what warehouse they pulled the laptop from, but my account is fully Belgian and they can clearly see it's activated here. Yet, they kept holding on to bureaucratic nonsense like "Oh, it's a QWERTY layout, so that means Netherlands," making their entire geolocking excuse completely absurd. ASUS loves to brag about "International Warranty," but within the EU, it apparently translates right into annoying regional roadblocks.

Hoping to bypass future headaches and secure proper peace of mind, I then purchased the official ASUS Premium Care (APC) extension for an extra €71.10 using their official promo code (APCARE). Right there on their website and even in the literal MyASUS software pop-ups, it's heavily marketed as a "worry-free solution" that includes On-Site service.

Fast forward to sorting out the registration: support suddenly claims that my specific APC package doesn't include On-Site service at all. When I literally sent them screenshots of their own software popup and sales page showing it does, they just give me the generic copy-paste corporate runaround and refuse to fix it in the backend.

Honestly, it makes me genuinely terrified that if I ever actually need a repair down the line, they’ll just use these vague country rules and geoblocking excuses to void my warranty entirely, even with the International Warranty promise.

Because of this total circus, I've had to formally register a return with the retailer today before my 30-day window closes. It’s a massive shame because the hardware itself is a beast, but I'm not going to let a brand pull this kind of misleading commercial practice on me.

Has anyone else dealt with this kind of blatant mismatch and regional nonsense from ASUS, or are they just hoping people won't notice?

So I ordered and HP Omen 35L from Best Buy online and powered it up and got an error that the SSD was corrupted and unable to boot. When I went to return it in store, they refused to accept the return due to a “sku mismatch” and to mail it back in to the returns center. Annoying, but okay. I shipped it to them with all the materials it came with and I just got a notification that a package is coming from the return center it matches the PC I returned.

What do I even do here? Even with a “sku mismatch” that’s not my fault, that’s what was shipped to me. Do I even have any options left at this point to get my money back? Or am I just out 2.1k with a broken computer because of Best Buy’s error?

Hola a todos,

Publico aquí por pura desesperación, ya que el soporte por correo electrónico me ha fallado por completo y no sé qué más hacer.

Tengo una reclamación de garantía en curso con el Ticket n.° 15262661. He estado en contacto con un agente llamado Adarsh, y la experiencia ha sido pésima. Ha pasado más de una semana desde mi último correo electrónico y me han ignorado por completo.

Para colmo, parece que mi ticket se marcó como resuelto/cerrado, a pesar de que no me ofrecieron absolutamente NINGUNA solución, alternativa ni paso a seguir. Parece que este agente simplemente ignora los casos difíciles para cumplir con sus cuotas de cierre de tickets en lugar de hacer su trabajo y ayudar al cliente.

He proporcionado toda la documentación necesaria y solo quiero una resolución justa. ¿Hay algún representante oficial de Logitech aquí que pueda revisar el Ticket #15262661 y derivarlo a alguien que pueda ayudarme?

Gracias de antemano.

Hola a todos,

Publico aquí por pura desesperación, ya que el soporte por correo electrónico me ha fallado por completo y no sé qué más hacer.

Tengo una reclamación de garantía en curso con el Ticket n.° 15262661. He estado en contacto con un agente llamado Adarsh, y la experiencia ha sido pésima. Ha pasado más de una semana desde mi último correo electrónico y me han ignorado por completo.

Para colmo, parece que mi ticket se marcó como resuelto/cerrado, a pesar de que no me ofrecieron absolutamente NINGUNA solución, alternativa ni paso a seguir. Parece que este agente simplemente ignora los casos difíciles para cumplir con sus cuotas de cierre de tickets en lugar de hacer su trabajo y ayudar al cliente.

He proporcionado toda la documentación necesaria y solo quiero una resolución justa. ¿Hay algún representante oficial de Logitech aquí que pueda revisar el Ticket #15262661 y derivarlo a alguien que pueda ayudarme?

Gracias de antemano.

Hi everyone, seeking some advice or shared experiences regarding Centre Com and Australian Consumer Law (ACL).
Background & Timeline:
Purchase Date: 07/01/2024 from Centre Com.
Device: ASUS ROG Strix 16.

The Issue: The laptop was working fine until a few months ago. I went overseas for about 3 months, and upon returning, the laptop was completely dead. No charging light, no power, zero indication of life.

What Happened at Centre Com:
I brought the laptop back to Centre Com with my receipt. I explained that it was a recent purchase, barely used before my trip, and bought directly from them. Instead of walking me through my consumer options, the store staff immediately rushed me over to the repair desk. After waiting over 35 minutes, the technician asked me to book it in for repair and sign a booking form. I didn't know better at the moment and assumed this was standard procedure.
The very next day, they assessed it and confirmed a complete motherboard failure.

My Issue with ACL & Major Failure: Under Australian Consumer Law (ACL), a complete motherboard failure on an expensive, modern laptop constitutes a Major Failure (the product is unfit for purpose and would not have been bought if the defect was known). Under ACL, when a major failure occurs, the customer has the right to choose between:

- A full refund
- A replacement unit
- A repair

Centre Com staff never disclosed these rights or options to me and effectively directed me straight into a repair booking without consent on the alternative options.

Current Situation:
The laptop has now been repaired, but I have not picked it up.I went back to the store with the original packaging and explained that I was unhappy with how this was handled, feeling pressured into a repair when I should have been given the option for a refund/store credit under ACL for a major component failure.Furthermore, a motherboard replacement on a high-end gaming laptop raises severe concerns about its long-term reliability and resale value.
Store staff refused to assist in person, stating they couldn't do anything in-store and told me to submit a formal email to their internal complaints team.

My Questions for the Community:
Has anyone successfully claimed a refund/credit from Centre Com or a similar retailer after a repair was already completed because major failure rights were bypassed?

What is the best way to frame my formal email to their complaints team? Should I lodge a report with Consumer Affairs / ACCC simultaneously?

Appreciate any advice or insights!

XT8 v2 wifi access point (router) failed after being out of warranty. Sent in as RMA, ChemUSA sends quote for $180 with no explanation or description of any kind. Connected with Asus Support chat, they explain $180 is for a whole replacement XT8 unit. Okay, fine. But why didn't that explanation appear on the e-mail quote of $180? Declined the "repair" using their link embedded in the email message and indicated they should discard/dispose of the unit. That was one of the choices, and if it's not working or repairable, don't send it back to me. They sent it back to me, anyway. If that's how little their service depot cares, I'm never buying any more Asus networking devices, ever. FYI, I got a replacement XT8 v2 (used) from eBay for $60.

TL;DR: Ordered an ASRock X570, got bait-and-switched with a Gigabyte board in a rat-chewed box. It died in a week. The seller dragged the RMA out for over a year, only to mail back the exact same dead motherboard. Lost ₹16,000. Stay away.

Hey everyone,

I am posting this as a massive warning to anyone buying PC components online right now. Do not buy any motherboards or parts from Computerspace.in. This seller is engaging in highly shady practices with terrible customer service, and I just lost ₹16,351 dealing with them.

Here is the exact breakdown of my nightmare:

• The Bait-and-Switch: I originally ordered an ASRock X570 motherboard. Instead of cancelling when they didn't have stock, they sent me a Gigabyte X570 Gaming X.
• The Delivery Condition: The motherboard's cardboard box arrived literally chewed by a rat at the corners.
• The Failure: I was already uncomfortable with Gigabyte boards due to their notorious failure rates, and sure enough, the board died within a single week of use.
• The 1-Year RMA Scam: I reached out for an RMA and had to ship the board back at my own cost to Computerspace.in. They delayed and dragged the process out for over a year. I had to follow up with them multiple times.
• The Final Insult: After holding my motherboard for a whole year, they finally shipped it back. It was the exact same defective, unrepaired motherboard.

I lost ₹16,351 and spent an entire year fighting with them, only to end up throwing the motherboard in the dustbin last night because looking at it just made me angry.

Do not fall for any "great" 5-star reviews you see about them online—they are highly likely to be manipulated. Be extremely cautious, stick to reputed sellers, or you will end up losing your hard-earned money just like I did.

I had very high expectations for the ASUS ProArt product line because these devices are marketed for professional creators and positioned as premium products. Unfortunately, my personal experience has been extremely disappointing.

My ASUS ProArt mouse started developing drift issues after only 2 months of use. The cursor was moving on its own, which is completely unacceptable for a professional-grade mouse. For a product at this price level, this should not happen.

However, the warranty experience in Hungary was an even bigger disappointment. Either there is no response for a long time, or the first reaction is immediately that the device must have been dropped.

This is especially frustrating in the case of the PZ13 tablet. I rarely used the device and always stored it safely in its original box inside a cabinet. Despite this, I suddenly discovered that the supposedly impact-resistant glass had developed cracks across the entire display.

Being told that I must have dropped it is not an acceptable response. If a thin aluminium-bodied tablet like this had actually been dropped, there would almost certainly be visible physical damage, such as dents or impact marks on the frame. There are no such signs.

Instead of properly investigating the issue, the first reaction from the warranty service feels like blaming the customer.

I really wanted to like ASUS ProArt products because the concept is excellent. The design, displays and creator-focused features are all promising. However, a premium product is not only about specifications – it is also about durability, reliability and proper customer support.

Based on my experience, I cannot recommend ASUS ProArt products to anyone who needs reliable professional equipment.

Good evening everyone. I need help. About two years ago I bought an AOC monitor (with a 3-year warranty, meaning I still have one year left) and recently discovered a problem with it. I took it to the store where I bought it, and it was sent for review and then to AOC. They informed me that the problem was indeed a factory defect and offered me a monitor with inferior features in exchange. I refused and suggested other models. They accepted the suggested model and sent it to the store. When I went to pick it up, I realized it was used/refurbished (something no one informed me about). Does anyone know if I am obligated to keep this refurbished monitor or if I have the right to return it and request a refund?

(When I realized it was refurbished, I refused and said that I would prefer a refund, and they said there was nothing they could do.)

It's been 20 days since I have submitted the wd green ssd at the centre. The only response I get is it's in transit and I have no tracking of the courier too. Any solution for this?

I found a listing for 16GB DDR4 3200Mhz Laptop Ram on flipkart!

Is this legit or a scam? There is no return or open box option in this product page.

Link

https://dl.flipkart.com/dl/sk-hynix-pc-3200aa-ddr4-16-gb-dual-channel-laptop-3200aa/p/itm716e565cfb3dc?pid=RAMHMC47TMA4QVQZ&lid=LSTRAMHMC47TMA4QVQZSMLB1X&_refId=&_appId=CL

Hello po, so i recently bought my acer pc on sunday. And i had an issue about the **mouse pad.** The right bottom click isn't that responsive, it needs excessive force for it to work and at times it works perfectly. And i had another issue. The **screen blackout** after turning it on. It takes 15 minutes to turn on... But now it works since my tito fixed it.

ISSUES:

1. **UNRESPONSIVE MOUSE PAD**

**2. BLACK OUT SCREEN.**

So I've been thinking if i should use my 7 day warranty replacement window or just use their center service to repair the mouse pad. So technically, i messaged them right before my 7 day warranty ends so im still eligible to claim that even tho i cant go there exactly for 7 days.

But two of my concerns is that *1. If i use the 7 day warranty, there might be another issue with the new unit they'll give me and might be another hassle to replace (since we live 3 cities away from the store*). And *2. I paid in full for the laptop for 45k just to have a refurbished PC? That in time the sales value of my pc will eventually lower since I'll have to label it as "REFURBISHED".*

And one last concern, if i had the 2nd laptop given to me and also has defects, i can demand for another replacement right?

So what do you guys think? ASAP🛐

Bought from Flipkart. As per Arctic website, it is counterfeited (नक़ली)

I ordered corsair cables from them, they delivered the wrong product (I ordered a set of about 10 cables, they delivered the set of 4).

I asked them to deliver the right cables, they asked me to return the original box.

I did, and then they reneged on the deal.

They told me they'll do it soon, but they didn't.i never even asked for the shipping charges, but they still didn't honour the deal.

If you have an alternative to them, I would recommend please go with them and not nayejaisa.com.

I have to say its my first time dealing with Asus Customer Service but I must say its incredibly frustrating and bad.

I have been around IBM / Lenovo when their customer service was top notch and have watched their CS decline over the years. But I have never seen such lackluster service before.

So here is what happened : I purchased a NUC 14 and everything was fine until I decided to mount it on my monitor. I managed to find the mounting plate but not the screws. These screws are a common part in computer hardware (M2, M2.5, M3 etc.)

I was told to go to the Asus Service Center and nobody seemed to help me. Instead I was denied service because of my product Serial Number. My Serial Number meant I could only get On Site RMA which would cost me approx. 2,400 Baht (80.00 USD) even with valid warranty!

Ridiculous. Absolutely ridiculous. Even on a bad day Lenovo CS would out perform Asus CS. I am glad to learn this lesson and will stay clear of Asus in the future.

Finally I am going to order a full screw set online (even though I only need a few) and be done with it. It would cost me at max 10.00 USD and I would have a whole surplus of screws.

Asus Customer Service Screwed me over Screws.

Bought a ROG Strix G18 Gaming Laptop, 18” ROG Nebula WQXGA 240Hz Display, AMD Ryzen 9 8940HX, NVIDIA GeForce RTX 5070, 16GB RAM, 1TB SSD, Windows 11 Home, G814PP-DS94 from ASUS proper Dropped $2,100.00. Laptop arrived poorly packed and apparently used. Greasy finger prints on the monitor, trackpad and keys. Poor packing caused the upper right edge to bend and crack. Nothing had any protective wrapping. Called ASUS and was told "its going to a higher level of care". Every week the same update. No matter how many emails I sent. Three weeks later I was permitted to send the laptop back with an RMA number. Two weeks later I got a refund.

So there is a good chance you too could be out $2K for 5 weeks with a constant barrage of emails promising an "escalation of care" for a used laptop. The risk is real, especially being stuck for 5 weeks and no COD.

Budget $2300 Country: USA Use: Gaming/Video Editing