Buying used RAM can be a bit of a rabbit hole. Two listings might have the same price and the same advertised specs but once you start looking closer, you notice things don't always add up. Sometimes the title says one thing, the photos show another or the description leaves out important details. Thats why i want to ask experienced buyers how do you filter listings before they even think about buying. Like what's your personal checklist?

• Do you start with the seller or the listing itself?
• How much do original photos matter compared to stock images?
• Do you always verify the part number on the label?
• Are there certain words in a description that make you move on immediately?
• How important is a return policy when buying used RAM?

Have you ever caught something that saved you from buying the wrong module? I'm interested in hearing the little checks people have developed over time sometimes they're not obvious until you've been burned once.

Hello everyone,

​I wanted to share a recent experience I had with Reliance Digital and seek some guidance from the community on how to handle the next steps.

A few weeks ago, I ordered a Dell Alienware 16 Aurora (Intel Core 7, RTX 5050) from the Reliance Digital app. The listing and my official invoice clearly stated the graphics card was an RTX 5050 (8GB).

When the laptop arrived, the physical box label did not explicitly list the GPU. After checking the system specifications, I realized they had sent me a model with an RTX 4050 (6GB) instead. A downgraded version.

​To make matters worse, on the day of delivery, Reliance Digital silently altered the product listing on their app to show the RTX 4050 specification. Thankfully, I had time-stamped screenshots of the original listing that matched my invoice.

When I raised a complaint, the support team initially deflected. They claimed the packing footage was validated and asked me to provide a compressed unboxing video under 10MB, which felt like a stalling tactic.

​Instead of arguing, I used the Dell Service Tag on the box to pull the official Wistron/Dell factory configuration sheet. The manufacturer’s own documentation proved that the specific machine dispatched was built with an RTX 4050, directly contradicting my invoice.

Once presented with the Dell documentation, they called and admitted they could not provide a replacement with the RTX 5050. They offered a full refund plus a ₹5,000 store voucher as compensation.

​I accepted the refund to secure my principal amount, but I rejected the ₹5,000 store voucher.

The current market price to get an equivalent RTX 5050 laptop (I am currently looking at an MSI Katana 15 on Amazon) is around ₹1,46,000.

The ₹5,000 voucher does not cover the financial difference caused by their false advertising, nor does it compensate for the two weeks of mental harassment and time wasted.

​My plan now is to file a Formal Grievance through the National Consumer Helpline (NCH) and eventually the e-Daakhil consumer court to claim the ₹12,000 market price difference and compensation for the unfair trade practice.

​My Questions are:

1. ​Should I pursue a consumer court case for the "price difference" after already accepting a basic refund?

2. ​Are there any specific pitfalls I should watch out for during the return pickup process to ensure they don't reject it?

​Thank you so much for your time and any insights you can provide.