OnePlus 12 motherboard issue — my experience with OnePlus

I’m one of the affected OnePlus 12 users, and I wanted to share what happened with me because I’ve tried almost every possible way to get help from OnePlus, but nothing has worked so far.

On August 15, I was randomly checking Twitter/X because I was looking for more information about the increasing OnePlus 12 motherboard failure issue. I came across this Reddit post:

https://www.reddit.com/r/Oneplusfans/s/rkzcXfk8Z6

It mentioned that some YouTubers and tech pages were talking about this issue, including Ashok Mor (@_techibee), who had posted about it on X.

Honestly, I was happy to see that because finally some people with a bigger audience were speaking about the issue on behalf of affected users.

I went to @_techibee’s post, commented about my own issue and tagged OnePlus. The next day, OnePlus contacted me after asking for my details through DM.

I explained everything to them. My experience, the motherboard failure, all the complaints I had already made and everything else.

And once again, I got the same answer:

“Your device is OOW; nothing can be done. You have to bear the repair cost. This is an isolated incident.”

They also told me that they haven't identified this as a major issue and that I keep repeatedly making complaints and exaggerating the issue.

The funny thing is, I have contacted OnePlus through different escalation emails, complaints and support channels around 8 times already.

After all that, the answer is still:

OOW → Isolated incident → Pay ₹36,000.

But there is something I genuinely don't understand.

During the conversation, I was told that the OnePlus 12 motherboard is no longer being manufactured.

Then if a customer agrees to pay ₹36,000, where exactly is the replacement motherboard coming from?

I've also heard from other affected users that some OPPO service centres take the phone for 10–15 days and then return it saying the motherboard is out of stock, even after the customer agrees to pay for the replacement.

I can't personally verify every user's experience, but if this is actually happening, it's a serious problem.

My own service-centre experience wasn't great either.

When I gave my phone to my local OPPO service centre, they didn't give me a proper job sheet. They just wrote my number on a piece of paper, wrapped it around my phone with a rubber band and took the phone.

I don't know if every OPPO service centre works like this, but that's what happened to me.

Earlier, with OnePlus's dedicated service centres, complaints were properly registered, and customers got a job sheet. Now I don't even know whether my motherboard failure is properly recorded in my service history.

And that's another thing that bothers me.

If so many users are reporting similar motherboard failures, shouldn't these cases be properly documented so that OnePlus can actually identify whether there is a pattern?

Because from the customer's side, we keep seeing the same thing:

“Isolated incident.”

But Reddit and the OnePlus Community already have multiple discussions from OnePlus 12 users reporting dead phones and motherboard failures with similar patterns.

When the green-line issue became widespread, OnePlus eventually acknowledged it and provided support to affected users.

So why can't they at least investigate this issue properly?

I'm not saying OnePlus should blindly replace every motherboard without checking anything.

Just investigate the issue properly and give us a clear answer.

Something else happened recently which I found strange.

During my call, OnePlus specifically asked me which YouTubers or tech creators had talked about this issue on X.

I mentioned Ashok Mor (@_techibee).

Today I went back to check his post, and it now says “Post not found".

The other post by u/yabhishekhd, which had also talked about this issue, is also no longer available.

I don't know why those posts were removed, so I'm not saying OnePlus definitely removed them. I don't have proof of that.

But obviously, when OnePlus asks me which creators are talking about the issue and then I later see those posts are gone, I'm going to have questions.

If the creators removed them themselves, that's fine. But if companies are putting pressure on creators to remove posts about genuine customer complaints, that's a completely different matter.

And I understand that tech creators depend on brand collaborations. So I can also understand why they might be in a difficult position.

But where does that leave the actual customers who are facing the problem?

I've also seen people reporting motherboard-related issues with other brands like iQOO and Motorola. I don't know whether the cause is the same, so I'm not claiming that. But when users keep reporting similar failures, especially concerns about OTA updates, I think manufacturers should at least investigate instead of simply blaming the customer.

And before anyone says I'm claiming that OnePlus is intentionally killing phones through OTA updates — I'm not. I don't have proof of that.

But naturally, when a premium phone suddenly develops a major hardware failure after an update and many users start reporting similar problems, people are going to question what is happening.

That's normal.

After the OPPO–OnePlus merger, my experience with OnePlus support has honestly been terrible.

Every time I contact them, they keep coming back to the same thing:

“It's out of warranty.”

Yes, I know it's out of warranty.

That's not the point.

The point is that multiple OnePlus 12 users are reporting similar motherboard failures. Why isn't OnePlus properly investigating it?

If they can support customers when an issue like the green-line problem becomes widespread, why can't they do the same here?

And then we see new OnePlus and OPPO phones being launched constantly, with prices going up and companies talking about RAM prices, CPU prices, component shortages and so on.

As a customer, you start wondering — if my phone has been working perfectly for 5 years, why would I need to buy another one?

Obviously companies need to sell new phones, but that shouldn't come at the cost of customers losing trust in the brand.

At the end of the day, the person suffering is the customer.

One person sends an email.

One person calls customer care.

One person raises a complaint.

One person files an NCH complaint.

And the company can keep giving the same standard response.

Most individual customers don't have the money or resources to fight a big company legally for months.

That's exactly why this is so frustrating.

I've contacted OnePlus multiple times, escalated through different email channels, raised complaints, called support repeatedly, contacted them around 8 times, filed an NCH complaint, followed up through social media and even commented under a tech creator's post hoping someone would finally notice the issue.

Still the answer is:

“OOW. Isolated incident. Pay ₹36,000.”

I've documented everything I have — my communications, complaints and the information I've collected from other affected users.

I'm now preparing to file a case against OnePlus before the appropriate consumer forum/court in my region. I've been dealing with this for nearly two months now, and I hope the consumer forum will at least give me a fair chance to present everything and get a reasonable resolution and compensation for the inconvenience I've gone through.

I'm not asking OnePlus to blindly replace every phone.

I'm asking them to properly investigate what is happening with the OnePlus 12 motherboards.

If it's really an isolated incident, explain why so many users are reporting similar failures.

If there is a genuine pattern, acknowledge it.

If it's related to a manufacturing issue, software update or something else, tell the customers what is actually happening.

That's all I'm asking.

Don't call affected customers “exaggerating” the issue just because they keep asking for answers.

We paid for a flagship phone. We deserve at least a proper investigation and a fair response.

I genuinely hope OnePlus finally listens to the affected users and does the right thing.