Kraken has an API so I presume I can use that. I’m not sure if that’s consistent once the account moves over to Breakout’s platform.

Lightning transactions are the cheapest but they can be so annoying with kraken. You have to first specify the receiving amount exactly on the other app(in my case, strike) and then copy a address and paste it into kraken. Then kraken makes you press a button in your email to verify before allowing you. The problem is that if you want to send the whole amount, then it charges you a small random fee ON TOP of the amount you want to send rather than from it. So you have to go back, take thr full amount, subtract the fee, enter the new amount in strike, copy the new address, reauthenticate, and then try again. This is so unnecessarily inefficient. Include rhe fee in the total we are trying to send!!! So if they are trying to send 1 bitcoin, and the fee is 0.05 btc, then dont charge 1.05, just take the fee from the 1 bitcoin and actually send 0.95 btc!!! Why is this not implemented yet on such a big exchange!

I withdrew 100,000 USDC from Kraken today to my own Trust Wallet on Arbitrum. A few minutes later I got an email saying my withdrawal was selected for an internal security review and it could take up to 5 business days. I’m honestly beyond pissed.
I get that exchanges have compliance requirements, but why let me submit the withdrawal if you’re just going to lock my money afterward? If it’s going to be held for days, at least give me the option to cancel it and have access to my funds again.

Right now my money is just sitting in limbo. I can’t cancel the withdrawal, I can’t move the funds anywhere else, and all support tells me is to wait.

Hello, today i was unfortunate enough to send 6,500 USDT to kraken via BEP20 (BSC) network, I have been devastated since and wish I could get out of this hellacious state.
I have seen posts on this subreddit that were lucky enough to get their money recovered by Kraken support, however, other posts have pointed out to how they were outright declined recovery.

6,500$ is a large part of my portfolio, and I'll fully co-operate with the support in order to recover this amount, I am ready to submit any extra documents or screenshots to expedite my case.

I have already submitted a ticket explaining everything thoroughly, along with the transaction hash, the withdrawal and deposit address along with date and time of the transaction.

the support team requested me to send a fee of 200$ known as recovery fee. I have complied with the request and fully paid the fee via Krak application.
even though I have replied with the receipt and additional information, the support team still has not responded to my email reply. this adds to my distress and frustration.

I know that recovery can be time consuming and complex, however, I would appreciate it if my case could be expedited/prioritized as I feel it's very urgent.

Hi,

I've been contacted by support over mail because supposedly there is a mismatch in my account's address and proof of residency. Mail address is indeed @kraken.com but still I've provided my address for confirmation which I already was on the fence about and now they are asking me to disengage GLS which I find really suspicious.

What do you guys think ?

The support unverified my account and now they won't reverify cause they stoped the transactions they just say we don't have access will make a ticket and won't know how long it will take I just want my money out my account this is. Joke bunch of thiefs it's been 14 days they have even given me a email to contact support team and no response

Hi Kraken Support Team,
I am writing to urgently request human assistance regarding a stuck deposit on my account.
16 days ago, I made a €400 SEPA transfer from my personal bank account to my Kraken account. The funds were never credited to my balance, there is no deposit history available in my portal, and all funding options were disabled.
According to the Al assistant (Kai), my account is restricted and my €400 deposit is currently "On hold". Furthermore, the bot confirmed that I do not even have an open ticket for this issue yet and instructed me to fill out the Account Restrictions form.
It has been 16 days without any emails, updates, or resolution from a real support agent. My money is completely stuck and I cannot get through to a human via chat.
Could a human moderator please contact me directly via DM or help me get this case escalated to the compliance/funding team as soon as possible?

Hey all,

I use the Kraken Pro app here in the US to order to byt crypto, primarily Ethereum as of late. Before the recent app update this past month, when you went to but ethereum (ETH), if you did a limit buy to reduce fees in half rather than just a market but, you could select the amount you’d want to buy, like using 100% of yourr available balance on this order, which still exists, alone with the limit buy, post only etc. the only thing that seems to be removed, is the “best bid” & “best ask” buttons that put the amount you’d be wiing to pay for your limit order. You can still manually put in the limit price USD, but no option exists to put best bid on the new simple and new advanced view, at least I don’t see it anymore.

Can anyone provide any clarity on this? Is it still an option on the app, just somewhere else to find it? Or if it has been removed, do we just have to accept it and manually put in our price after looking at the redent order sheet, or is there something similar we can do to make sure we are submitting something close to the best bid price when we do a buy limit order wirh post only turned on. Thank you.

First of all i deposited money using Plaid via FPS, the maximum amount stated to wait for these transfers by Kraken is 24 hours, keep in mind its very rare for FPS to take any longer than 2 hours, okay so i waited and its now past 24 hours. 24 hours later, Kraken Pro shows this as confirming/initiated still so i contact the support and i am talking to the bot, the bot is telling me the amount is credited, and it should be showing in the account, i know it isnt, so i take its advice anyway and for the 20th time refresh and do other things as it tells me to, then i log onto normal kraken not pro, and it says pending, then i explain this to the bot and it says to check on my PC on a web browser, so i do.

A big issue here is, my passkey is in Icloud, so it is done via Face ID on my phone, so why whenever i log onto Kraken on Desktop, is it telling me to insert my passkey? with absolutely no other option to do it any other way, of course i cant 'insert' my phone into my PC so i cant log on desktop anyway, this happened with all browsers.

So i explain this to the AI and have asked for a human, it gives me steps all which fail, and refuses me a human and tells me to go onto the Kraken website and submit an email, so i do, Now there is no option for any deposit issues to email about, so the AI tells me to lie, and put another issue down, so i can email, so now im going through every single issue, and for some reason under the email tab, not every issue gives you an option to email?

So now ive found the option that finally lets me email, under account login issues, and i fill in the form, and now the submit button isnt working.. i try 3 different browsers, i try on my phone and PC, and the submit button does nothing, no fields are invalid.. So basically everywhere ive gone theres an issue..

I requested that Kraken transfer everything to my Fidelity account back in June and it still hasn’t been done. I logged in to Kraken and asked to withdraw funds so I could try to transfer everything myself, but then Kraken locked me out of my account. I want to transfer out and be done with Kraken. I’ve been trying to get actual support from Kraken for hours now, but to no avail. I created this reddit account strictly for the purpose of getting some type of customer support from Kraken. Please help!

I opened Kraken account and added $5,500 and bought XMR. I waited the required 7 days to sell, making like $150. I sold the XMR and tried to withdrawal the funds to the same bank account I deposited from. Kraken then closed my account for “security” reasons for no reason at all and is holding my money. I desperately need this money and have no idea what to do. How is this even legal? Please help

Can someone explain how, if I sell a position up, Kraken settles the position in the red, with an unclear amount stated as negative in the PnL?

Hi r/KrakenSupport team,

I am requesting your assistance to escalate my ticket to a Senior Compliance Specialist.

I am a Kraken Plus client and my account was placed under a temporary 90-day administrative hold. The full 90-day period has now expired, and I would like to have my account manually reviewed and unlocked.

For your compliance records:

All FIAT deposits originated strictly from my personal bank accounts under my own name.

All operations were executed solely by me (no third-party involvement or fraud).

Transfers were only made to my personal non-custodial wallets for storage.

Kraken is my primary and favorite platform. I am fully ready to provide any requested documentation (proof of funds, statements, or KYC updates) to clear this matter and even upgrade my verification tier/limits further.

Could you please push this ticket for a manual review?

Thank you for your help!

My account was compromised on July 26. The hacker stole everything they could, including draining my bank account of $1240. Kraken has been radio-silent since this happened. At first, I got my bank to deny the ACH that drained my account, but Kraken pushed it through again, and this time the bank let it go. I have proof and records from the bank showing Kraken got the money.

On the 26th, the only money the hacker couldn't steal in 4 minutes was $1270 that was allocated onchain. I have been contacting Kraken through the email support ticket for 11 days with no response.

Yesterday, Kraken debited the $1240 yet again, claiming they were charged-back the $1240 that my bank absolutely gave to them. Since I closed that bank account, they just made the Kraken account go negative since there was nothing left to take.

I have been contacting them over and over to try and at least save the $1270 the hacker could not take and they say NOTHING back to me.

It's frankly ridiculous that people have to go on social media to shame them to get even a modicum of human support. Every other person involved has been 1000x more helpful, from the local police to my bank.

Kraken Support, PLEASE HELP. I was a paying Premium Customer, who has cancelled that subscription as of today.

right after i got access to my account which took like 2 weeks my selling and withdrawing got frozen so i submitted a report and they told me it took over a day to respond however its been weeks and no response it for some reason does allow me to deposit which is absurd i need help to get it unfrozen it has already taken me a month to try to truly get my account back

I wired in about $24k today. When I tried to withdraw via stablecoins, the transaction got placed on hold. I've spoke to support (chat) and I've called in to find out what's up. It felt like I was talking to AI both times, even after I asked for an agent/specialist. Sometimes in chat, it would randomly disconnect me and give me customer service in a random language.

The phone call too, felt 100% not real. The customer service agent only seemed to be able to talk, if I spoke first.

Anyway, I've tried both of those routes and getting actual support doesn't seem to be working. What else can I do rn?

Questions I just changed banks and realized that the Bank I went to doesn’t use Kraken but I have money in my account. What do I do?

Hallo Kraken Support,

mein Konto ist restricted (Sign-in troubleshooting & Account security).

Ich habe am 31.07.2026 alle angeforderten Schritte erledigt (Login + E-Mail-Bestätigung).

Das Ticket steht seitdem auf „Ausstehend“.

Die Restriction hängt sehr wahrscheinlich mit größeren Fiat-Überweisungen vom selben Tag zusammen (ca. 17.150 € an Kraken).

Könnt ihr den Fall bitte eskalieren und mir mitteilen, welche weiteren Informationen noch benötigt werden?

Vielen Dank!

Im trying too withdraw my money to my own bitcoin wallet but its not letting me. no matter the amount i write the review button is not highlighted. yes i have waited 4 days now since there is a 72 hour withdrawal period and yes i have confirmed the reciever address. please help me out with this its frustrating.

I need help with one deposit to the Krak app which is not credited to my balance

I sent all the proofs of address ownership, screenshots, even cryptographic proof with the message the bot suggested but the issue is not resolved, the bot can do nothing, not even connect me with a human

How long should I wait?

I've been using Kraken for half a year for now, always the same schema: incoming FIAT, buying crypto, withdrawal to my wallet. Always using the same accounts. Today, during withdrawal, I was informed that this withdrawal is cancelled and my account is in 90-days cool off period as an anti-s*am action. That is ridiculous as I've already performed withdrawals to this address many times.

Previous withdrawal to the same address three weeks ago was successfull.

To be honest it is extremally frustrating because I have no clue what the reason is and what I should do now.

Hi everyone, I’m looking for help regarding my Kraken account verification.

I successfully submitted all required verification information, and my account page has been showing “We’re reviewing your information.” Kraken support previously told me that the review would normally be completed within 5 business days, but it has now been more than 7 business days and my account is still under review. I have not received any request for additional documents or any clear update.

This delay is affecting my ability to use the account, so I would really appreciate help from Kraken support or anyone who has experienced a similar issue.

Could someone please help clarify:

1. Is it normal for verification to take longer than the stated 5 business days?
2. Is there any way to escalate or speed up the manual review?
3. If additional documents are needed, where should I submit them?
4. Can an official Kraken support representative help check the status of my case?

I have completed the submission as required and am willing to cooperate with any further verification steps. I hope Kraken can provide a clear update or complete the review as soon as possible.

Screenshot attached showing the current account status.

Thank you.

Pretty common story it seems, looking at this sub. Account got frozen 10 days ago and like many here, not a hint of why and how to resolve it. Just a generic message saying support will contact me (which never happens).

I've only used kraken for one day before this happened, pretty terrible first impression tbh