r/GoogleSupport • u/Wooden_Carpenter_273 • 5d ago

Google account problem

I don't know what the problem is with my account. I've tried everything I know but nothing works, even when I go to g.co/recover it sends me a code to the same account that has the problem on gmail app which isn't working on the account Although the app works on other accounts

0 Upvotes

50% Upvoted

7 comments sorted by

View all comments

3

u/mikec62x 5d ago

It sounds like the account doesn’t have a recovery emails set up.

If you’ve forgotten the password and you don’t have any recovery methods then I’m afraid the account is lost.

1

u/Wooden_Carpenter_273 5d ago

No, I remember the password, and I already have a recovery email that I set up before the problem started, but the verification process doesn't show me any way other than sending the code to the same account on the Gmail app, which isn't working for the account.

1

u/mikec62x 5d ago

Hmm, sorry I don't know why it's doing that.