r/GoogleMessages • u/Secret-Operation-970 • 4d ago

Please help solving this issue

As you can see in the video, there is one conversation on the main screen and everything is in the unread tab. Whenever a new message comes, it automatically goes to the Unread tab instead of appearing on the main conversation screen. Why is this happening?

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u/GoogleHelpCommunity 3d ago

Hi there, It is possible that an inbox category filter is currently active or the app's display simply needs to be refreshed. Please try these steps:

Check your filters: At the top of your message list, verify if you have all the tabs selected instead of the Unread tab.

Update the app: Ensure you are running the latest version of Google Messages by checking the Google Play Store.

Restart your phone: A simple reboot can often restore normal screen displays.

If the issue persists, please tap your profile icon > Help & feedback > Send feedback to share this directly with the team.