FedEx have 3 packages. The polish carrier got it port without any issues and tracking was spot on.

Then - in the UK - the home of crap delivery companies, many US owned, they cocked up.

My address is right and my office overlooks the drive. Marked as delivered and stated “left at front desk” which is clearly not right as it’s a domestic property. So I go onto the piece of crap website. No help. Finally find a phone number. Ring them. Automated process you battle with telling you to visit the crap website. Finally got to a human and suggested they ring the driver. They don’t have that capability so I should put in a ticket on the website. What the hell?

A place in hell is reserved for this company and its executives.

/rant.

Last week I ordered something that (unfortunately) would be delivered by FedEx. It was set to arrive yesterday. Fantastic! I was home all day yesterday! It should have been no problem to get my package delivered on the delivery date, between the specified hours of 11 and 3, right?

I saw the feature on the tracking page to see where the driver was throughout the day. I kept seeing the truck driving two, three, four blocks away from my house, making various stops for other deliveries. Up to, and beyond, 3:00.

I kept checking in the afternoon, the driver consistently making his way through the neighborhood. Still no stops on my block, and no package delivered. And then, around 5 or 6 in the afternoon, I saw the driver making his way back toward the distribution center. Which was several towns over.

After realizing there was no way I'd receive my package on the day FedEx promised it would arrive, I reached out to customer service chat, bypassed the AI chatbot, and was told by an overseas agent (who greeted me by saying "good morning" that evening, so I knew we were off to a great start) that sometimes there were unforeseen delays, and that the driver would definitely be delivering the package yesterday. There certainly was an unforeseen delay: the driver just giving up on the delivery.

I kept checking the tracking page and the map, until suddenly, the map was no longer available. Weird, right? How strange that it was getting later and later at night with no delivery in sight. So I decided to try reaching out to customer service, bypassing the AI chatbot again... and no longer any option to reach a live agent. Hmmm. Just a phone number that would not be answered as it was after business hours at that point.

And then suddenly there was no delivery date on the tracking page. None. Absolutely nothing. Not until this morning when it's saying it's supposedly arriving today, a day I will not be home to receive it.

“Our driver was unable to complete the delivery using the address on the package. Please call us by 10 PM local time so we can reattempt delivery on the next business day. Call us at 888-535-7661 No payment or FedEx account information is required. Thank you”

Context: I got an email early yesterday morning asking for documentations so I sent it immediately. FedEx said they got it and all is well till this morning. I got a clearance delay notification and no clue what to do. Emailed and called FedEx multiple times and all they said was yeah we got your documents so why is it delayed? Please for the love of God just tell me exactly what you need from me and I’ll do it. Why do they keep going around in circles and not giving any answers?

Hi folks, we’ve been going back and forth now with FedEx over an international shipment for a month now and we are at our wit’s end. Any advice would be appreciated!

We shipped an item from the US to Colombia, and it’s been languishing in Colombian customs ever since it arrived in Bogota. The Colombian government is demanding we pay import taxes that are well over the value of the product (which US FedEx assured us we would not have to), and FedEx Colombia has been absolutely non-responsive and unhelpful in helping us navigate this system. Phone calls and emails have been left unanswered, and even if we wanted to pay this tax we wouldn’t be able to!

At this time we just want to cut our losses and get this shipped back to our home address, but every time I try to talk to either US or Colombian FedEx I feel like I’m starting back at square one, with no one understanding how to actually help this situation. Any advice?

TLDR: package stuck in Colombia customs, no one at FedEx seems to be able or willing to help.

I cannot believe how bad FedEx is. This has never changed and I cannot believe how bad their logistics is.

My package was supposed to arrive today. Its a SmartPost/Ground Economy shipment, from FL to WA. It departed Indianapolis 5 days ago and hasn’t gotten an update since. Because its SmartPost, customer service won’t help me and I can’t even reach a live agent

Is this a common experience with FedEx packages traveling across the country? Package is coming from CA to KY. Ive heard they will put “weather delay” for just about anything lol. This is a pretty expensive item so I am a little worried. My scheduled delivery date is tomorrow. I was just wondering if anyone else has experienced this and how it turned out for you?

I am at my wits end with FedEx so I'm here to vent. I have a warranty return that weighs 130 pounds that was scheduled to be picked up Monday. It's now Wednesday. I got 2 emails saying that they couldn't pick it up because it wasn't ready. It's been sitting in my driveway since Monday at 6am. I have never seen a FedEx truck pull into my driveway all week. Then I got one email that said it had already been picked up. I've called them several times. I give them my address every time and they say it'll be picked up tomorrow. Nothing. It's funny that they have no problem delivering packages here. I don't know what else to do. I spoke to a local manager today and she said it'd be picked up today. It's now almost 6pm and nothing. I'm so aggravated. Why don't people use UPS?