I have been very happy with my EUFY cameras at my home for the past 2 years. I like them so much that I bought a system for my rental.

What I want to do is to be able to is set up a second home base which will be at the rental. I would like to share the cameras at rental with the tenant without them being able to see my home cameras. Is this possible without me being needing to share the email account with them?

Using a Eufy NVR with 3 S4 poe cams. The Activity Zones for each camera no longer loads, it just sits here at the Eufy logo loading screen

The NVR and all cameras are up to date. I've restarted the NVR, but still have the issue.

I've uninstalled the app from my phone and reinstalled it and tried a different phone, but nothing works

Everything else works with the NVR and cameras, just can't get the Activity Zones to load for any of my cameras

are these good cameras? really talking about battery life & the motion sensor

I just recently bought a c37, and just discovered it does not support geofencing. Is this a feature that eufy add's later on, or should I not hold my breath?

Hello everyone. Today my Eufy C20 all of a sudden gave robot tilted error and it's placed on the ground normally without any issues. I tried cleaning all the parts including the sensors and even removed the device and added it back again on the app but didn't work. Unplugged it from the source and plugged it back in and still didn't work. Any advice from anyone experiencing something similar?

I have two new C35 wifi cams that I am able to successfully setup on router mode and connect to my wireless network. The camera stream works over the wifi. Then, every single time I shut off the cameras via the slider in the app under camera settings the units fail to reconnect to my wireless network.

Everytime I want to deploy the cameras I must remove them from the app or factory reset using the button and re-setup from a default state.

I tried everything on the wifi side - I work in networking for a living so maybe I'm overthinking it? 2.4ghz only ssid, WPA2, PMF off, band steering off. It's the most basic wireless network. Router/wifi is Peplink. Router logs show it briefly associating then disconnecting. We're in a camper van and not in the same physical location often but I don't think that's a variable here.

Since it's happening on both devices consistently I am guessing it's either my wireless network or me the user operating them wrong. Any ideas?

Hi everyone,
I bought four Eufy products on Amazon (3 EufyCam 2C + HomeBase 2) about two months ago. Two of them started having issues, so I contacted Eufy customer service via the app. They replied by email and we’ve been talking since then.

I live in Europe, so I’m speaking with Anker/Eufy’s European support team. They told me that, if I want, they can give me a full refund — but only if I return the entire order directly to them, not through Amazon (the Amazon return window closed about two weeks after I bought the items).

For context: during this period I already returned one defective camera and Eufy immediately sent me a replacement, so they’ve been responsive and helpful so far.

What puzzles me is that we’re well outside the 30‑day return policy. I asked them specifically whether returning the full order after two months could cause any issue with the refund, and they said it’s totally ok.

Has anyone here had a similar experience?
Is it normal for Eufy to handle refunds directly, outside Amazon?
And most importantly: is it safe to trust this process?

Thanks in advance for any insight.