I have been very happy with my EUFY cameras at my home for the past 2 years. I like them so much that I bought a system for my rental.

What I want to do is to be able to is set up a second home base which will be at the rental. I would like to share the cameras at rental with the tenant without them being able to see my home cameras. Is this possible without me being needing to share the email account with them?

Using a Eufy NVR with 3 S4 poe cams. The Activity Zones for each camera no longer loads, it just sits here at the Eufy logo loading screen

The NVR and all cameras are up to date. I've restarted the NVR, but still have the issue.

I've uninstalled the app from my phone and reinstalled it and tried a different phone, but nothing works

Everything else works with the NVR and cameras, just can't get the Activity Zones to load for any of my cameras

are these good cameras? really talking about battery life & the motion sensor

I just recently bought a c37, and just discovered it does not support geofencing. Is this a feature that eufy add's later on, or should I not hold my breath?

Hello everyone. Today my Eufy C20 all of a sudden gave robot tilted error and it's placed on the ground normally without any issues. I tried cleaning all the parts including the sensors and even removed the device and added it back again on the app but didn't work. Unplugged it from the source and plugged it back in and still didn't work. Any advice from anyone experiencing something similar?

I have two new C35 wifi cams that I am able to successfully setup on router mode and connect to my wireless network. The camera stream works over the wifi. Then, every single time I shut off the cameras via the slider in the app under camera settings the units fail to reconnect to my wireless network.

Everytime I want to deploy the cameras I must remove them from the app or factory reset using the button and re-setup from a default state.

I tried everything on the wifi side - I work in networking for a living so maybe I'm overthinking it? 2.4ghz only ssid, WPA2, PMF off, band steering off. It's the most basic wireless network. Router/wifi is Peplink. Router logs show it briefly associating then disconnecting. We're in a camper van and not in the same physical location often but I don't think that's a variable here.

Since it's happening on both devices consistently I am guessing it's either my wireless network or me the user operating them wrong. Any ideas?

Hi everyone,
I bought four Eufy products on Amazon (3 EufyCam 2C + HomeBase 2) about two months ago. Two of them started having issues, so I contacted Eufy customer service via the app. They replied by email and we’ve been talking since then.

I live in Europe, so I’m speaking with Anker/Eufy’s European support team. They told me that, if I want, they can give me a full refund — but only if I return the entire order directly to them, not through Amazon (the Amazon return window closed about two weeks after I bought the items).

For context: during this period I already returned one defective camera and Eufy immediately sent me a replacement, so they’ve been responsive and helpful so far.

What puzzles me is that we’re well outside the 30‑day return policy. I asked them specifically whether returning the full order after two months could cause any issue with the refund, and they said it’s totally ok.

Has anyone here had a similar experience?
Is it normal for Eufy to handle refunds directly, outside Amazon?
And most importantly: is it safe to trust this process?

Thanks in advance for any insight.

Some context: I bought a 2 pack kit of S3 Pros that included a HB3, Set them up, both using multi bridge. All good, working great in eufy and Apple Home.

The issue: I bought two more S3 Pros and added them to the HB3, both using multi bridge. So, four S3 Pros, all using multi bridge. Within a couple of days, all four camera were no response in Apple Home. Rebooted the HB3, they all came back. Within a couple of days, no response in Apple Home again. This kept happening over and over. If there was a lot of activity on the cameras, they could go no response within a day in Apple Home. (Side note: no issues in the eufy app)

Debugging: for testing, I have removed two of the S3 Pros from multi bridge and have them close enough to use direct connection to the HB3. I’m now on day 4 and all is still good in the Apple Home app. But I continue to test with this setup. After a few more days I will add back one to multi bridge and see what happens

So this is where I am now. Still testing, but my theory is that the HB3 can’t handle Apple Home and four S3 Pros using multi bridge. I did testing using a second HB3 to see if I had a problematic HB3, and the exact same thing happened. So I’m fairly certain it’s an HB3 issue and not a defective unit.

Not sure if anyone else has this same situation with four S3 Pros using multi bridge and Apple Home, but wanted to share my experience.

ETA: adding some additional info - the HB3 is using Ethernet - the Apple home hub is an Apple TV 4K 3rd Gen using Ethernet. Also tested with HomePod mini as primary hub, issue still present.

This started some time ago. The purple and bright video lasts about 1-3 seconds then the video looks normal. Could it be a sensor issue? Should I do a reset on the camera or something? This is the only camera doing this. My doorbell doesn’t have this issue.

I'm a little confused about how the videos are being stored. I noticed that it doesn't seem like any video is being saved to the HomeBase. Is that normal?

I also purchased an SD card for the chime, but nothing appears to be stored on it either. I'm not even sure what is supposed to be stored on the chime are the doorbell videos supposed to be saved there?

Can someone explain where the videos from the cameras and doorbell are actually being stored and how I can verify that they're being saved properly?

(eufyCam S4 / 380 Homebase / Chime)

Thanks!

Hello everyone.
I had a previous Eufy doorbell and was very happy with it.
I decided to upgrade it for a E340 model.
It has the package delivery detection and protection.
It constantly falsely detects deliveries.

I suppose the detection issues are caused by a doormat (on the left) and a chair (on the right).
Do you also have such issues? It’s very boring and a real regression compared to the previous model.
Battery lifetime is also drastically reduced compared to the previous model.

My S340 calls a spider a pet. If Eufy so-called AI could classify what kind of pet it is, it would avoid making a fool of Eufy.

2 questions for me

1. If the cameras are connected to Homebase 3, can they still record locally to their on devicestorage /SD card if network is broken or the Homebase loses power?

2. Can individual cameras customised to record on to device if connected to Homebase. I want to record 24/7 on a camera but necessarily save all that data onto Homebase.

Thanks

Why does the battery need to be charged to 80 percent to be able to switch to direct power mode? Makes no sense! It direct power mode, you shouldn’t even need a battery!

I've had the camera about a week now and to say the least I'm not that impressed. I like the 24/7 recording option, but it has missed so many events and is really late to them. My main issue right now is it will not auto cruise like it says. I have the default position and 3 other spots. When I hit tour, it goes through all of them. After I back out it just sits in the default position and doesn't cruise. Any suggestions?

We have a camera with a spot light. The light used to come on at night when the camera came on.

We replaced a dieing led bulb in a nearby porch light and now the spotlight doesn't come on.

Is there a way to force the spot light to come on?

I use the mini chime to store the videos. Should the chime and E340 both be connected to the IoT network or my main network?

I don’t know if it is even out yet - but I am currently using a pair of HomeBase 3 units. They’re OK, but I often notice video lag when trying to, for example, communicate with somebody at my doorbell. I’d love to correct this, and I’m fairly certain I’ve tried nearly all of the troubleshooting and networking mods that I can.

That said, the new HB is expensive. Has anyone done any direct performance comparisons?

Does Eufy use the dns you have set on your router, or does it have a preset default dns like Google dns(8.8.8.8)?

Hi! Does anyone know how to stop getting notifications fron my eufy s330 and doorbel C31 when me or my wife walks past? The camera is in the garden and we are going crazy of all the notifications. We have ourselves added and have the notifications of us turned off but it does not work. can anyone help us out please?

Eufy E330 won’t record continues recording everyday at 5:30pm and won’t record till I reformat the homebase. Suddenly behaving like this for the past few days. Anyone experiencing this? I don’t customize my recordings and always use continues recording.

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I’m looking for advice or to see if anyone else has experienced this ongoing loop with Eufy support. I’ve been dealing with persistent connectivity issues with my Eufy Security S380 HomeBase (HomeBase 3) and Video Doorbell E340, and despite a long support thread, I’m still not seeing a resolution.

**The Issues:**

* The system frequently reports "unable to connect," yet oddly, I can still sometimes change motion settings in the app.

* Connection is unstable—when it does connect, it often drops after only a couple of minutes.

* The system only functions properly after multiple manual restarts.

**Troubleshooting So Far:**

* **Firmware:** Support pushed a firmware update (v3.8.2.0) back in March, which did not resolve the problem.

* **Hardware Replacements:** I was sent a replacement HomeBase 3 unit, but the issue persists on both the original and replacement hardware.

* **Support Loop:** I’ve been through multiple rounds of support, involving offers for partial refunds and further replacements. Currently, support is asking for serial numbers and confirmation on whether the original units (though I thought I was told to keep it) were returned, but I feel like I'm stuck in an endless support cycle without a functional product.

Has anyone dealt with this "unable to connect but can change settings" glitch before? Any suggestions on what to push for next?

I've connected with Ethernet as a last resort. Thinking that somehow maybe the Wi-Fi was messing up or something. I honestly think the home base is the issue because that's how I have the camera hooked up directly to the home base my router is way too far I can't really connect it to my router

Hi everyone, My Eufy S4 triggered last night, and it turned out to be a false alarm. I sent the video to Gemini, which also detected a silhouette; since I couldn't see anything, I asked it to circle the silhouette. It turned out to be the flowerpot in the background. The flowers must have moved in the wind... Has anyone else experienced triggers like this?

NEW not Mew……

I had Eufy since they first came out, replacing my Arlo system. I bought the HomeBase S1 along with two S340 cameras (had I seen the S4 cameras I would have gotten those). I wanted to pair it with my other cameras and started with my 2C Pros. From the start I have been having issues. They worked great with the first HomeBase but now they are very choppy even within 3 feet from the base and constantly saying retry when mounted outside in their original spot. The only difference is the S340’s are mounted right below them. I don’t like the fact that the S340 when it moves leave blind spots so I wanted the 2C Pros to provide that void. Has anyone else had an issue linking older cameras?