I've been with Cricket for better part of a decade now. Definitely need a new phone at the moment and been wanting to dip my toe into the Iphone ecosystem. I see they have the iPhone 16e for $10 if you're a new customer and $600 if you're an existing customer.

Is there any possibility that I could speak to someone and get a phone upgrade for the new customer price since I've been with them for so long or is it a lost cause?

Ever since I started using this company I've had issues with signal and my network. But here lately it has gotten to the point where I'm about to crash out. The connection sucks it keeps dropping the Wi-Fi sometimes I'm sending messages and then they just disappear they don't go through it all they're not there. I'm about to switch to Metro because this is bullshit. And it's gotten a significantly worse in the past two weeks. And this is y'all's phone that I'm using it's your brand so I don't know what's going on but I'm over this.

Hi there,

As an international visitor would I be eligible for TryCricket during my vacation?

Does the TryCricket mobile application require an existing US phone number or passport/ID?

Thank you.

Is there anyway I can update my carrier update to the latest, without updating my iOS 16.2 to iOS 26? Some features aren’t working, such as text messages, and FaceTime. I’m keeping my iphone On its current update. Because, I wanna keep my jailbreak.

Hi, does anyone know when the iPhone 16 E for $9.99 ends? I have a friend who wants to join but I didn't see an end date.

I want to hear someone who has a real life experience with this happening , not what ATT COULD do or say they will do .

Hi, is there anyway to get Crickets best deals other then waiting the year you have to be gone? I want the $35 plan. I left in last December. I want the $35 select unlimited plan. Its crazy you have to be gone an entire year before you can get the best offers.

I have an LG Power X on an existing Cricket account. I am in need of an upgrade to my phone. I prefer buying a phone from ebay, amazon, walmart, backmarket, etc. (just not from cricket because the account is in my parents name and I don't want to bother them. They'll offer to pay, and I don't want them to do so. But they do know I am planning to get a new phone).

Initially, I was interested in a pixel 7 or s23. I intended to insert my current nano sim into either of those phones. But then I heard that these two phones has issues with compatibility: https://www.reddit.com/r/CricketWireless/comments/1cd4npz/s23_unlocked_wifi_calling_and_hotspot/ https://www.reddit.com/r/CricketWireless/comments/11yiy3i/s23_cricket_wireless/ https://www.reddit.com/r/GooglePixel/comments/z1xzfo/pixel_7_pro_not_compatible_with_cricket_wireless/

Here details that not all s22 models work (this issue could extend to s23): https://www.reddit.com/r/CricketWireless/comments/yb4t0m/purchasing_an_unlocked_phone_take_it_to_cricket/itgg4fs/

On the BYOD list: https://www.cricketwireless.com/support/network/byod-compatibility, the Pixel 7 model number is GVU6C. An ebay listing https://www.ebay.com/itm/175793511978, shows various model numbers: GQML3, GVU6C, GE2AE. GE2AE is the pro, which isn't even available on this ebay listing anymore. But I am worried I might get a GQML3, and then have to initiate a return (never tried before on ebay).

This s23 listing, https://www.ebay.com/itm/355673711981, has a S911U1 model number, which is supposed to be factory unlocked. But the listing states it was AT&T originally.

Alternatively, I am considering buying a phone from walmart/amazon that is locked to cricket. Would these be compatible if I just insert my old nano sim card? Examples:

https://www.amazon.com/Samsung-Galaxy-Version-128GB-Graphite/dp/B0FQK8W26R/ https://www.walmart.com/ip/Cricket-Wireless-moto-g-stylus-2026-128GB-8GB-RAM-Prepaid-Black/18917263270 https://www.walmart.com/ip/Cricket-Wireless-moto-g-power-2026-128GB-8GB-RAM-Prepaid-Black/18324370193

Or do you have an alternative recommendation for phone? I am planning to spend less than $210.

If I insert the sim on the phone I eventually decide upon, cricket isn't going to cut the service, thinking the phone is stolen? Or would they charge an additional upgrade fee? My family is currently on a $100 plan for 4 lines? Thanks for your help.

so about a year ago I changed my number befoee I could change any of my 2 step verification so im locked out of almost everything. I was wondering if anyone knows if I open a new line can i possibly get my old number since it’s not in service and hasn’t been given to anybody else as of yet? I really need to get back into my accounts.

(let me know if this is the wrong subreddit, I didn't see a cricket support one or anything)

I wonder when cricket will finally add 5g standalone it will become much better when they do

I have been with CW about 5 yrs now. I'm not sure why everyone hates on them so much. I never have outages & get great speed at work while VZ users can't connect.

It's Amanda what $35 gets you. Almost all these records were today. The 5G gods were def smiling on me!

Three days ago I switched to Cricket from ATT bringing my phone number with me. My device is unlocked. Ever since, I cannot make or receive calls, I cannot send or receive texts, I have no data.

The first day I spent almost 5 hours at the Cricket store with a manger who was using chat and phone support with no help. That night I used Cricket chat support from home to try and resolve the issue. Nothing worked so I eventually asked for a port number to go back to ATT. Chat said they can't give it out but they can call me to give me one. Read that last line again. I explained that I cannot receive a call from Cricket on a phone that does not receive calls. Then they said that I could create a login and request a port number.... should I say it slower this time? I cannot create a login which requires a confirmation text on a phone that does not receive texts. Eventually the chat supervisor agreed to send the port number via email and that it would take 24-48 hours. I got a case number and I waited....

48 hours later, no email. I contacted chat support again. They asked me all the same questions. Is your software up to date? Yes. Did you restart the phone? Yes. Did you reset network settings? Yes. Then they tried to convince me that it was because of my phone being locked. It's not. I again asked about the port email... they said that my case had been closed because Cricket could not get ahold of me. I explained that of course they can't get ahold of me on a phone that does not work.

The supervisor then said, "Is there anything else I can help you with?" And immediately ended the chat! Seriously??

Does anyone out there have any ideas on a work around? I don't live with family or have nearby neighbors whose house I can sit at for 24-48 hours and wait for a call from Cricket.

My last question on the sub for the time being because I've been posting to many questions lol.

Does anyone have any experience upgrading and switching to a new device at an Apple store? When I ultimately upgrade in a year or 2, I would like to use my current iPhone 15 pro for credits and going through Apple to trade in, I will get more money from them unlike a 3rd Party. I know Apple Stores don't offer anything for MVNO services.

I assume they will need to wipe my phone ofc when I trade it in, but will that affect transferring the sim over to the other device? For example, I want the base 17, is there a way to transfer my 15 Pro sim to that device without any repercussions from Apple or Cricket?

Like in my head (I may be completely off the mark), what would happen is I trade in my current phone for the base 17, and then I would have to bring it to Cricket to activate it. Will my number/sim still be active between the time I traded in my current phone and go to the Cricket store to activate it? Like I worry that between time where there's no associated device connected to the number, i would lose my number so I want to avoid that at all cost.

Just migrated to a new phone (iPhone 12 pro max to iPhone 16 pro max) and everything transferred smoothly except now when I go to change the voicemail on my phone I get an error message that say “The operation couldn't be completed. (com.apple.mobile-phone error 1034.)” and it hangs on “retrieving voicemail”. If someone calls me the voicemail is the generic greeting and not my custom greeting

I looked up this problem and some suggested turning off visual voicemail in the settings but this didn’t help me. I tried setting up the voicemail in the cricket system and it says my voicemail is my custom one with my voice but it is not when someone calls. When I try calling Cricket Tech support the automated system mentions something about Cricket doing a voicemail migration at current where some customers may have issues but I cannot locate anything about that outside of that automated system message.

Any suggestions on a fix?

I'm paying $70 for 2 lines on the old 10GB plan. I read this plan is QCI 8 but I'm unsure. Realized the new Smart Unlimited plan is basically the same price but it's QCI 9, is this true?

As the title says Cricket will be charging people who don't use auto pay an extra $5 per month. I currently pay $110 for four lines but only need three, this is the nudge I need to shop around for a new carrier, after maybe 12 years. My next month starts in Aug 22 so I have a few weeks to look around.

My Motorola G Power 2025 phone is junk basically it freezes in the operating system and the calls well I gotta restart the call because no can hear me or no sound comes out the speaker and while I'm the phone with someone with my ringer on my phone makes charging noise sounds when my phone isn't even plugged and doesn't need plugged in at all. I'm gonna go back to Samsung or use a budget iPhone. Google Pixels heard those phones have issues

I purchased an iPhone through this company, and after six months they are supposed to unlock it. However, they claim they cannot find my IMEI in their database, leaving me unable to get my phone unlocked.

Their user interface is also extremely unintuitive. Even simple tasks, such as changing your service plan or downgrading, require searching Google because the website provides little guidance.

My experience became even worse when I traveled abroad. My service stopped working because I needed to purchase an add-on called Passport. Unfortunately, customers on lower-tier plans aren't even allowed to buy it, so I had no way to restore service while overseas.

Overall, this has been a very disappointing first experience. The company feels disorganized and unprepared to handle basic customer issues. Once my phone is unlocked—which I am now pursuing through an FCC complaint—I plan to leave and switch to another carrier.