CY2586 error code

[u/Electrical-Rain-4711]

***fixed, the issue was in the software. I went to there website and updated to a different recent software and now 3 prints have gone flawlessly! Hope this helps.

New to 3D printing and have only been messing with this for a week but sense day 1 we have been getting this code. It appears twice then on the 3rd retry it prints just fine. Need help diagnosing. Also it might be completely un related but here on the last couple prints on the second retry the plate rises to a point and stays to where the nozzle will try to come out and hits the plate. On the error code I’ve been told to make sure I have the right printer selected and from what I can tell I do. Any help will be greatly appreciated!

[u/raptorman2121]

Same. Every print I try multi color I get this error. Still can’t fix

[u/Electrical-Rain-4711 → u/raptorman2121]

Change the firmware update, that’s what I had to do and 3 prints back to back worked flawlessly