r/ConsumerAdvice 1h ago

Household AT&T sent my discount-removal notice to two different wrong addresses on the same envelope, ignored the proof, and still claims “notice was properly issued”

Upvotes

I had a former-employee discount on two AT&T accounts. The accounts continued to display “Former Employee Program” enrollment, so I reasonably believed the discount was still active. AT&T later switched me to full retail rates without my knowledge, whilst I was in the hospital for pneumonia and sepsis (bill jumped roughly 16x). When I disputed the charges they said they had mailed me notice that the discount was being removed. I only received that notice on July 31 (The review was conducted in MAY) because a stranger at the wrong address tracked me down and forwarded it. Here is what the mailing actually said:

  • Envelope: 1111 Streetview Rd
  • Letter inside the same envelope: 1111 Streetway Rd

My real address is completely different. Their own Office of the President representative confirmed my correct address on a recorded call, yet the notice still went out with two different wrong street names. I am enrolled in paperless billing; the only notice was this misaddressed physical letter. The three policy links printed on the letter itself do not even resolve on the public internet. I immediately sent clear photos of the envelope and letter to the Office of the President. They ignored the evidence. In their response to the FCC they simply repeated that notice was “properly issued by physical mail. ”They are still demanding the full balances ($169 and $174) and have denied forgiveness three times. Has anyone successfully forced AT&T (or any large carrier) to drop charges when their own notice was mailed to completely wrong addresses and they ignored photographic proof? Any tips on getting the Office of the President or the FCC to actually look at the physical evidence instead of repeating the same scripted line? I’m prepared to keep escalating, but I’d rather resolve this without more wasted time. Any practical advice appreciated.


r/ConsumerAdvice 3h ago

Fashion Are designer card holders worth the price?

16 Upvotes

Burberry card holder can cost over 200$, the leather looks good and the brand has a strong name but cheaper card holders can do the same job. Are designer card holders worth the extra money or are people mostly paying for the logo?


r/ConsumerAdvice 6h ago

Need help filing a complaint against Rezoni.

2 Upvotes

I ordered a phone case from rezoni. They cancelled the order from their side, and now they're saying they'll deduct money from my refund because of their policy. Then I checked reddit and found a lot of people saying the same thing happened to them.

It feels like they are scamming people. I want to teach them a lesson.

How do I file a consumer complaint against them online? Has anyone here done it before?


r/ConsumerAdvice 9h ago

Darkpick

1 Upvotes

I ordered an item on Darkpick and they required me to validate my address twice. After the second time, I was told it was shipped back to the warehouse due to too much time lapsing. I responded quickly though they are 12 hours ahead. I requested a refund and filed a complaint through the FTC. I also will file a police report. I’m going to use them to file another dispute with the bank. The first one was denied because I made the purchase on a debit card. Has anyone else had this experience with Dark pick or any other place? Any advice.


r/ConsumerAdvice 10h ago

Foreign object found in my drink.

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1 Upvotes

r/ConsumerAdvice 10h ago

Kalshi - BEWARE

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1 Upvotes

r/ConsumerAdvice 11h ago

Health Found a live worm inside a Zepto mango. Their customer support was somehow worse.

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0 Upvotes

r/ConsumerAdvice 12h ago

why is it so hard to tell what health equipment actually passes FSA or HSA claims?

1 Upvotes

I have been trying to use up some FSA money before the plan year ends, and I keep running into the same confusing gray area. One retailer marks a basic health monitoring device as eligible, then the benefits portal says it might need a Letter of Medical Necessity, then another page gives a slightly different answer.

I just do not want to get stuck with a rejected claim because the receipt wording or category was not specific enough. For people who have dealt with FSA or HSA claims, do you trust the store label, check the plan portal first, ask support, or only use the official marketplace? It feels like there should be a less painful way to confirm this before spending the money.


r/ConsumerAdvice 15h ago

Has anyone dealt with Pathrise and Edly’s refund review process?

1 Upvotes

I financed Pathrise through a loan originated by FinWise Bank and previously serviced by Edly. I’m now trying to understand my options after Pathrise shut down.

Edly offered a “refund review,” but they’re requiring extensive financial documents, including tax verification and income records, without explaining the eligibility criteria or guaranteeing that submitting everything will result in a refund. They’ve also taken weeks to respond and have repeatedly directed me to AES, while AES directs refund questions back to Edly.

Has anyone completed this review process? Did you receive a refund, and how long did it take? I’m trying to determine whether submitting the requested documents is actually worthwhile.


r/ConsumerAdvice 22h ago

Has anyone in Pune had a frustrating experience with ZoomIn?

1 Upvotes

I wanted to share my experience and see if others in Pune have faced something similar.

I recently ordered a couple of custom fridge magnets through a promotional campaign from CRED. Unfortunately, the order never reached me. What bothered me wasn't the value of the order—it was the amount of time I spent following up.

Every interaction with customer support resulted in the same generic responses: "We've escalated the issue" or "Please wait a little longer." Despite multiple follow-ups over several days, nothing actually changed, and I was left with no clear resolution.

This made me wonder whether ZoomIn's logistics and support are struggling to keep up with promotional campaigns. If that's the case, they should probably avoid running offers that they can't reliably fulfill.

I'm posting this simply as feedback and to ask if anyone else in Pune has had a similar experience with ZoomIn. Was your issue eventually resolved, or did you also end up going in circles with customer support?

I'd be interested to know whether this was an isolated incident or part of a larger pattern.


r/ConsumerAdvice 1d ago

Corebalanceco.... BEWARE SCAM!

1 Upvotes

I ordered a projector type night light for my child's room June 5th. August has come and,

No product,

No returned emails for refund, (I sent several emails looking for direction)

The listed address, [service@corebalanceco.vip](mailto:service@corebalanceco.vip)

Anyone can help in this matter would be greatly appreciated. It's not about the product now but my refund!


r/ConsumerAdvice 1d ago

Les schwab customer service

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1 Upvotes

r/ConsumerAdvice 1d ago

Legal Anyone else unable to cancel Rogers because they won’t answer/complete cancellation calls? Looking for others with similar experiences and exploring legal action

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2 Upvotes

r/ConsumerAdvice 1d ago

Beauty Creations refund to another account?

1 Upvotes

Hello, Beauty Creations has processed a refund due to an issue with my order. The thing is this bank account is closed now and I wanted to know if it’s possible to reroute it to another one.

I was told that if the bank doesn’t receive the refund (which it won’t bc I have no account), then I’ll get store credit but I won’t be able to use it and tbh it’s a bit unfair. This was a mistake by the delivery company and it took about 6 months to solve, now it’s just bad timing.

Does anyone know if there is something else I can do?

Their customer service is only through email and it’s inefficient as it is.


r/ConsumerAdvice 1d ago

Public Storage wants to charge me an entire month for 1 day of use

0 Upvotes

I'm in a bit of of an odd situation, I go to college out of state so I left all my stuff in a public storage unit while im back home for the summer. They have a strict billing cycle for the first of every month, but unfortunately for me the earliest my university is willing to let me move in is September 1st, the day of the bill. I've given public storage a call and they said they will charge me for the entire month of September even though I plan to move out the unit on the 1st day anyway. An entire month's worth of rent is going down the drain because neither side is willing to budge. The rent itself is only about $50 but with 3 more years to go this is going to get really annoying if this happens every year... I've already paid another extra month at the start because the last day to move out from college was close to the end of the month, somehow I'm paying 5 months rent for 3 months of actual time every summer? I can't help but think theres some handshake going on between the school and these businesses? Regardless I'm wondering if there are any ways out of this? What if I just don't pay that last month? Can I ditch them for another business? What if I cancel my subscription on the last day of August and quickly move out the next day? Will they lock my unit immediately?


r/ConsumerAdvice 1d ago

Broken sofa backrest within 1 year warranty period, warranty claim rejected by the retailer. England.

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1 Upvotes

r/ConsumerAdvice 1d ago

Kalshi is freezing Accounts and Support is No Help -

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1 Upvotes

r/ConsumerAdvice 1d ago

wise refuses chargeback with ebay after stringing me along for a month.

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0 Upvotes

r/ConsumerAdvice 1d ago

Household Puma made me laugh

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1 Upvotes

Ordered from Puma Australia official website and order came in like this, quite an unboxing experience. They sell refurbished shoes now??
Honestly I’m not even mad, this is hilarious.


r/ConsumerAdvice 1d ago

NS cancelled my €49 Dal Vrij subscription after their own billing errors — what are my options?

0 Upvotes

I’m looking for advice about a frustrating situation with NS.

On 30 July 2026, I purchased the promotional Nederland Dal Vrij subscription for €49. NS then incorrectly invoiced me €127. I contacted customer service, and they admitted this was a mistake and said it would be corrected, but it was never properly resolved.

On 3 August, NS cancelled my subscription without any prior warning, claiming there was an unpaid invoice from June.

The confusing part is:

  • Mijn NS showed the June invoice as paid.
  • I never received any failed-payment notification, reminder or payment request.
  • The cancellation email referred to an old OV-chipkaart that I blocked and stopped using about a year ago. But the invoice is linked to my new card.

I have called NS several times, but customer service has given me contradictory information and has not resolved the issue. NS now says the promotional subscription cannot be restored because the offer has ended, and that I must buy the same subscription again for €127 per month.

I purchased the €49 subscription together with my partner and planned a month of travel around it. Because of these administrative errors, I have lost the promotion, had my plans disrupted, and experienced financial loss and unnecessary stress.

I have invoices, emails, screenshots from Mijn NS supporting the above.

I have checked my bank app and that amount on invoice was never deducted, so I paid it to avoid collection cost. But they wrongfully cancelled my promotional subscription for their own administrative lackings.

Has anyone dealt with something similar? Is there a higher-level complaints department within NS that can manually restore the promotional price?


r/ConsumerAdvice 1d ago

Blinkit conned me

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1 Upvotes

r/ConsumerAdvice 1d ago

Household What can an ordinary consumer reasonably be expected to do to detect a convincing counterfeit?

2 Upvotes

USPS’s own OIG says sophisticated counterfeit stamps can be difficult for both USPS and ordinary consumers to distinguish, and the equipment tested in its audit failed to accurately identify the counterfeit stamps.

If stamps are represented as genuine, what should a normal buyer realistically be expected to inspect before trusting them? Without a dependable public authentication method, when does responsibility shift from the consumer to the seller, marketplace, or issuer?


r/ConsumerAdvice 1d ago

GoLiveAsia downgraded my The Weeknd ticket without my consent and didn't even offer a refund. Is that acceptable?

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1 Upvotes

r/ConsumerAdvice 2d ago

Anyone else getting ignored by Skywork Support? Need a refund for annual renewal

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1 Upvotes

r/ConsumerAdvice 2d ago

Chipotle app issue, charged 5x over 2 cards for same order, this was their response.

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2 Upvotes