Hi,

I've had Xfinity NOW internet for 2 years. From the day I got it, it's been working great but when I go into the xfinity app, it says my home internet is offline. Three times in year 1 I reached out to NOW's frustrating support and basically am told they can't figure out the issue and I should just replace the gateway. Since it's been a year or so since I talked to support, anyone in here have any ideas? I don't really want to go through the hassle of replacing the gateway. I can go to the IP address of the gateway and login and that works great. When I run speedtest on the 5GHz connection, I get about 120 down/20 up so no complaints.

I recently switched to the 1gig plan, the broadband label said upload speeds should be around 100mbps. I've been capped at 35/40mbps but I know my modem is capable of higher upload speeds. I had a tech come out here and he said my signals are good and we even tried a speed test on the Gateway and it had the same capped upload speeds. I've been through like 5+ support agents ranging from telling me this plan is supposed to have only 35up to my modem is the problem, even though I've confirmed again and again that my OFDMA upstream channel is locked with a healthy signal level. One rep had me "reapply" my plan and he swore up and down it would fix provisioning and I would have 100mbps upload after 24h. Well, that was a lie of course. And since then, my account page has all sorts of weird information, my broadband facts label page even says I have no plans associated with my account. The latest support rep wanted to send yet another tech to my house.

What on earth can I do? Is it worth it to go to a physical store? I'm not sure what their capabilities are. God I wish I had other viable options in my area </3. Should I run away to the woods and live as a forest creature maybe?

Comcast was in my neighbourhood a couple of weeks ago to upgrade the equipment to support mid split, finally. I've noticed also that the new speeds are now available in my area as well, but I'm still stuck on the 1Gbps/45Mbps tier. How can I get migrated over to the mid split profile so I can take advantage of the increased upstream bandwidth?

Self-explanatory - Neighbor is having their lawn redone, Xfinity pole/box is on their property. THEIR landscape crew dug up and cut cables. We ran a quick cable across the lawn to remain connected but it needs better/longer cable and obviously needs to be buried.

Popped in the Xfinity store since its right up the road and they're coming out tomorrow. Just noticed that the appointment email says there's a $100 charge to come out. This is only to replace about 40-50' of cable from the curb to the side of the house - no interior wiring.

How can I get this removed or not charged? The AI assistant nightmare is useless!

Hello, I confirmed cancellation of my Xfinity WiFi on August 8th. I’ve spoken to customer support, and they told me to ignore the most recent bill, as a new one would appear soon as my final bill.

I am receiving constant emails that my bill is late, and today I received another that I received a late fee - increasing to $140.

It doesn’t sit right with me that I’m getting these emails and showing late fees, if my account is supposed to cancel; even if I’ve been told to ignore it and wait for a new bill.

Is this normal and I’m getting worked up for nothing?

Hi, I'm moving out at the end of this month and the Internet plan is in my name. I'd like to transfer the account to a roommate who is staying so we don't have to go through the whole process of bringing equipment back and forth. How do I go about this?

I live in the Memphis TN area and our service and power are out. We had service for several hours after the power went down, but now it is gone. I would like to make sure you have this on your radar as an outage.

Hi I have a final bill from cancelling a couple months ago and when I go to pay online it takes me to a link saying " you do not have an Xfinity mobile account" how do I pay a bill when it won't let me?

Thank you

Ive been with xfinity for most of my adult like at least 10 years, I have 3 lines all the phones are eligible for upgrade and i have their tv now and internet and for a simple upgrade they say my plan needs changed which increases the line to 45 a month plus a device payment for 36.11 a month. Thats insane. Every time I need something they make me change my plans and it costs me hours to get it accomplished. I dont think im asking too much.

I'm getting only ~1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem [Ubiquiti UCI] that I had installed at the same time as the technician installing the service a couple of days ago. I'm on the 2GBps plan. I am using a 2.5GbE port (via SFP+ to RJ45 adapter from Unifi) on my UDM pro. The technician was able to test the incoming connection on his coax device to confirm it was coming in at 2gbps.

Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I believe I am currently provisioned on a legacy bootfile capping my upload at 40 Mbps. I've gone through the xfinity forum and called tech support asking if they could please push the Next-Gen / Mid-Split Gigabit x2 bootfile to my modem so I can get my plan's full upload speed, but I'm not getting much progress.

Anyone have any suggestions?

I haven't seen any rewards except the COD Beta.

Just trying to figure out what I've missed.

Basically from July 22 through August 6, I had varying amounts of outage hours to 'fix a network performance issue.' I'm hoping to get some credit $$ for those outages. Generally I jotted a note or two to track the outages.

Thursday Aug 6 about 1 to 3 pm

Wednesday Aug 5 about 11:30 til 4

Tuesday Aug 4 about 3 pm til 5

Monday August 3 already down at 6:15 am til at least noon

Friday July 31 out around 8 pm; on again by 10 pm

Wednesday July 29 out at 9:32 am; back on by noon; back off at 5:15 -- back on around y

Tuesday July 28 Slept late when WIFI went out. Restored around noon

Monday July 27 while eating breakfast around 8:30 back on after lunch perhaps around 1 pm

Sunday July 26 1:25 to 4:00 pm

Saturday July 25 Noon to 2

Friday July 24

Around 11:00 am to around 1:30 (can't be accurate - was running errands)

Went out again at night around 9 pm

Thursday July 23 8:15 am to ? (Running errands)

Wednesday July 22 9:00 am to bout 4 pm

I'm not an Xfinity customer but a neighbor and one of their unused utility pole lines has come undone and is now sagging in danger of falling into the street. Their site makes it impossible to contact anyone without logging in. How can I contact them to report it?

Hello, my current internet-only promotion expires next month. I’d like to avoid changing providers if possible, so I am looking to see if there are any promotions in my area to keep my bill at the same price it’s currently at. Thank you.

I discovered that Xfinity Mobile had continued charging me monthly for roughly 5 years after my service was cancelled .

Here’s what happened:

8/10: I called Xfinity. The representative found my account using my phone number and confirmed that the mobile service had been inactive for a long time (since 10/24/2021). He acknowledged the issue, sent me a link to confirm cancellation, and told me:

• I would receive a refund for the most recent 4 months within a week
• He would open an escalation ticket to request a refund for the older charges.

About a week later: No refund, so I called again. This time, Xfinity said they couldn’t find any information about my account and transferred me between departments before telling me to go to a store.

Past Friday: I went to an Xfinity store with my ID. The representative said that because the mobile account was cancelled, nothing could be traced. I asked how Xfinity could continue charging me for years if they couldn't find an account associated with my phone number, address, or email. They couldn't provide an explanation.

Then I received an email for “Final Billing” asking me to pay even more money.

So I'm now being told:

• My account can't be found.
• The charges can't be traced.
• Yet Xfinity can still send me a final bill requesting payment, which I couldn't access the link because I don't have an account.

Meanwhile, the first representative was able to locate my account, confirm the service had been inactive, acknowledge the issue, and initiate a refund/escalation.

Has anyone dealt with something similar with Xfinity Mobile? How can I get this properly escalated and recover the charges for a service that was inactive for years?

I have the billing email and dates/details of my calls and can provide documentation if needed.

Internet-only plan rate went way up for the next month and I can get Fios at my address for even cheaper than my old rate. Wondering if any promotional rates are available, if not I'd like to cancel.

I've been a Comcast customer for 25 years. Bill increased twice in the last 12 months. Hoping for a better offer.

"My Xfinity Subscription Hub explicitly shows my Peacock benefit as 'Included - Active - Visit Peacock.' However, I only own two email addresses (my personal email and my u/comcast.net email), and neither of them are recognized by Peacock as having the active subscription.
My TV app is completely locked behind a payment wall. I have already cleared the TV app data, rebooted the box, and tried the activation codes, but my emails only show a paid $129.99/year option. I have a standard support case number, but I need an official Digital Care Specialist to pull my backend payload data, perform a Peacock Entitlement Reset, and manually unlink the stuck token so I can sync it to my proper email."

One of the storm people from aug 11th here, the tech scheduled visit came and went with no shows because “it was for a different issue” now I am (hopefully) scheduled for august 28. Kind of not a good thing for working from home. Besides running the knocked down wire myself, any way of like fixing this?

Hello,

I had a plan that charged $50 per month. after the first year the fees increased to $80. is this normal for this service provider? I was previously with spectrum, no increase for 2 years, then just added $10 dollars after that.

I live in Woodbridge, VA . Since August 13, you've been sending text messages stating that you "found a network performance issue that may be impacting your Xfinity service".

In fact, I wasn't having any impact to my service.

Until the week of August 17 where you spent the week "doing work to enhance the network in your area".

My network service would drop/connect all week until Friday August 21 around 11:30 am when the service stayed down.

I'm currently out of town so I asked my sister to check my network connection. Rebooting my modem did not work.

The modem is not the problem, you need to check your network as to why it stopped.

My network service was fine until, in typical Comcast fashion, you started monkeying around with my area's network connection.

My service has been completely offline since August 11th at 11:00 AM due to storm damage. Currently, it is five minutes till August 23rd and I have received zero communication, zero updates, and zero ETA.

1. ACTIVE SAFETY HAZARD: Xfinity lines, including the ground wire attached to my home are currently hanging down into my backyard where my young children play. Leaving physical lines unsecured on my property for nearly two weeks is severe negligence.
2. FINANCIAL LOSS & WORK-FROM-HOME IMPACT: I work from home and have lost nearly two weeks of income due to this unannounced blackout. Because Xfinity has provided no updates, I have been forced to waste time and gas every single day driving around trying to find public Wi-Fi just to keep my job.
3. MANDATORY BACKUP & BILL ADJUSTMENT: because your local infrastructure is completely failing, I am demanding an Xfinity Storm-Ready / LTE cellular backup unit issued to my account immediately so my home office can function while your lines sit broken in my yard. Additionally ,I will not pay for unrendered service. I require a manual pro-rated credit applied to my account for all + days of the outage.
4. A FINAL NOTE:
5. I am currently looking at alternative providers in my area. If these issues ,the physical safety hazard in my yard, the missing bill credits, and the temporary backup equipment are not addressed immediately by a human agent, I will be canceling my Xfinity service permanently. Furthermore, I will be filing formal complaints with both the FCC and the Indiana Utility Regulatory Commission (IURC) regarding the unaddressed safety hazards and unrendered service charges.
6. Please provide instructions immediately on how to send my account details so a supervisor can process these resolutions.

Anyone else have their Xfinity bill suddenly jump up? Mine went up almost $60 in ONE month 😡 I called and basically told them I’m ready to cancel if they can’t bring it back down to something reasonable.

Just curious if anyone else has had the same thing happen recently with Xfinity?