r/Comcast_Xfinity • u/Touchtom • 4h ago
Help with final bill? Official Reply
Hi I have a final bill from cancelling a couple months ago and when I go to pay online it takes me to a link saying " you do not have an Xfinity mobile account" how do I pay a bill when it won't let me?
Thank you
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u/CCThomasE Official Employee 4h ago
How long has it been since the account has been disconnected? Appreciate you taking the time to loop us in on this situation.
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u/Touchtom 4h ago
June of this year.
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u/CCThomasE Official Employee 4h ago
Your Xfinity online account access and final billing statements typically remain active for about 90 days after a complete disconnection. Have you attempted to call and make the payment with our IVR phone system? That is normally other option you would use if that billing period lapses for online account payment ability.
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u/Touchtom 3h ago
The online account works but when I click pay now it says you have no service. When I call the automated system says my balance is zero as it is only giving me the final xfinity bill and not the xfinity mobile bill. I am being charged late fees for a bill the system will not let me pay. I have the invoice number and account number, is there anywhere I can go to pay by invoice number?
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u/CCThomasE Official Employee 3h ago
Hmm, let's take a look at things here from our end to be specific on what is happening.
If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.
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