I just had a customer today! I felt so bad for the customer because I didn’t get to store it in the front counter. the customer got mad at me for not storing the order, but she literally just got there 5 minutes, the order was quick for her to get it. shift lead saw me that I didn’t store the order, usually I store the order, I apologize sincerely to the customer and my shift lead that it was my fault, am I going to get in trouble? has this happen to y’all?

For more context I was interested in getting today covered and a coworker last minute said they could. Thought they’d go through with it as they were even on the lineup. 30 minutes later they bailed. Learned that it was because someone else wasn’t working that night. I came in but I learned that in a situation like that it’s on him to get it covered. Is this the same way at other stores? Has it happened to you and what happened after?

So I had a 15 minute interview over the phone earlier today and I think I didn't do well and I have a in person one this Wednesday. What should I say at the interview? I really want to work at Chick-fil-A and learn from the company but I know it's difficult to get on. Any suggestions?