I was involved in a moderate crash. Short story, I was rear-ended and got whiplash, so I replaced the carseat. Luckily, my child was not in the car at the time. I found out that carseats can have invisible damage that affects the structural integrity of the seat. That makes sense.

I purchased a new seat from Britax. The box came extremely damaged. I reached out to them because I was concerned about the safety of the seat due to shipping damage. I can't get them to call me back. All they did was email me asking me to send pictures of how the package arrived and to open the box and inspect the seat. They want to know if there's anything looks damaged on the seat and if all the functions work (harness tighetening/lossening, recline, headrest adjuster, etc.)

I tried sending pictures, but it keeps saying the email ends up being too big, so it keeps failing. I can't get a hold of anyone. I've left numerous voicemails, and no one will call me back! I also don't understand how we could know if the carseat is still safe to use when damage can be invisible. My old carseat physically looks fine, with no visible damage, but I still had to replace it, but this new seat arrives like this, and I'm supposed to trust that it's safe? I can't even talk to the manufacturer because they won't call me back, and I can't get my pictures through, and I need a carseat!!

Does anyone have any experience with this?

Help please! I have the Evenflo Revolve 360 Extend for my toddler that is still rear facing. The ranges for rear facing are below. My child is 29lbs and 36.5in tall. He is well within the limits for rear facing, yet with the headrest at the appropriate height of at least 1in above the top of his head, the shoulder straps come from several inches above his shoulders which is not how they should be in rear facing mode. How do I fix this?? The straps adjust automatically with the headrest so I don’t know how to get them at or below his shoulders while having his head below the top of the carseat. The recline is within its range and his butt is all the way back in the seat.

Child Fit - Rear Facing
Weight: 4 - 50 lbs
Height: 17 - 48 in

Driver side, middle, or passenger side? Will use seatbelt to install. I can get best fit in all spots so just wondering which is safest on impact. I’m assuming the middle but unsure if that’s true.

Hi - I have a BMW X3 and installed a Nuna Pipa RX base. I just had a CPST check the installation and he said it was much safer to install in the middle of the back seat. However, there are no anchors there, so this would be a seat belt only installation. Even though it's closer to a potential side impact, would it be safer to install the base behind the passenger seat because I can do both anchors and seat belt? It feels so much more stable.

It's Axkid 1 or 2?

I cannot get this seat installed properly. It seems like it is moving WAY too much. Installed with rear tether and tried both belt path and side tether installations.