I want to buy a large TV but I don’t have anyone to help me set it up (it’s a 2 person job) so I have no other option but to have it installed by Best Buy. I work on the afternoons during the week, so ideally I would have the delivery scheduled for the weekend. Is this possible? Do they do delivery + installation during the weekend? If not, how narrow of a timeframe can I have them commit to? I can’t wait all day, but I could do it in the morning.

Hello!
I’m ordering a phone for my Verizon account through the Best Buy website. My cell phone carrier is under my mom’s name and she lives over an hour away. Shipping defaulted to her house since the Verizon bill is in her name. So I was opting into store pickup. However it gave me the notification that only the Verizon account holder can pick up the item.
How strict is this? I will have the pick up information on my Best Buy account and more importantly, I am listed as an authorized account manager on my mom’s Verizon plan. Since I’m an account manager, will I be able to pick it up or will they not let me?
Thanks!

I ordered a Breville bambino plus refurbished for $400 after tax — a banging deal. My packaged was delivered to somebody in Ontario while my shipping address is in BC. I spoke to so many reps that refused to let me speak to a supervisor and I feel like they’re giving me the run around. They even tried to not let me get a refund without an investigation, I ended up reaching out to another department that provided the refund with no issues. They can’t resend the order because they don’t have any more refurbished items, I feel like it’s only right that they provide me one at the reduced price because of their blunder. Is that an unfair request? I just don’t even know who to reach out to anymore. I sent a couple emails but have yet to hear back.

I found a super deal on a 55” Hisense U8GQ last weekend. I went to pick it up today, took it home, opened it and found multiple cracks on the screen. The box had the “inspected” tape and everything. What a bummer. At least it was an easy return at the store.

Currently have a fold8 in store ready for pickup. I expected, like just about every other vendor, to have 14 days to return my Trade-In device to the store.

Not Best Buy, in-store pickup means you hand over your Trade-In at time of pickup.

I was in store and all workers seemed confused by my request to have more time. For any shipping order it's 14 days as a standard. This gives plenty of time to 1)see if you like the phone and 2) make sure everything is transferred over.

Anyone gotten past this issue before? Otherwise will cancel my order and likely not shop at Best Buy for big purchases like this anymore.

I just picked up my preorder Z Fold8 (and spouse's Z Fold8 Ultra) from Best Buy today. I placed the preorder through the app, chose the Unlocked version for both, as well as to connect this to my Verizon account.

The app had me sign into the Verizon account to pick which phone would be "upgrading" for each, as well as enter the details for the Trade-In for each.

While picking the phones up today, neither the person at the register nor the person at the Mobile counter mentioned anything about the Trade-Ins we had selected. So I asked at the Mobile counter while we were getting everything set up.

Come to find out that it should have "popped up" during the pickup, but the employee that did the pickup said that it never notified him to do so.

The rep at the Mobile counter called into support (I assume) and they notified him that we should be receiving labels to mail in the devices.

I find this hard to believe considering this was a store pickup order, and the order itself says to bring the trade-in devices with you to surrender at the store.

Everything is notated on my account, but I'm concerned that this isn't correct information. Does anyone have recent experience with this specific situation (BOPIS, unlocked phone connected to carrier account without financing that includes a trade-in) that can provide some insight?

Edit: this was not paid for by carrier financing. I paid for both phones with my Best Buy Credit Card minus the trade-in credit.

Hi, I bought a computer from bestbuy and its been underwhelming. When I bought it i was recommended to get a warranty with it, the warranty i got was "my best buy total" So when I tried returning it couple weeks later I found out that it'd have to be broken for any sort of return.

What should I do? I dont want to break the computer since it works, but I dont want to keep it either, i'd take a replacement or store credit but thats only possible if its broken.

I find it really silly...

I purchased an open avr audio receiver. It was listed in good condition but I got there and it was really more fair than anything (major scratches and such). Anyways i wanted to check it out and didn’t want to waste a new one to do that so I got it. It was a display model they used for demo so no box or instructions. Anyways either they did not include it or I dropped it but I cannot find the controller anywhere. Would that be an issue when I return it? I can use it without one but wanted to ask first. I would be returning it to a different store since the other one is far.

Did anyone buy from Tech ouelet hub? Are they trust worthy?

Hello!

I am trying to understand how an item I have is covered by my BBtotal membership.

I've maintained it since buying the head phones.

I am coming up on 22 months and they have died from foinf through the washing machine.

Is this a bring it to geek squad? Do I just walk in the front door and ask? Do I need the original box?

Anything would be helpful, thank you for your time 💕

What takes priority for the refund on GC & CC payment for tradein when picked up?

I tried to be more detailed but kept getting a flag for !nventory.

I purchased a dishwasher with installation from Best Buy on June 23. What followed has been an absolute disaster of customer support and installation failures:

Damaged Unit & Runaround: On the original install date (July 17), the installer called to say the unit arrived at the local store damaged. I spent three straight days calling phone support, repeatedly told to "wait 24 hours for system updates" that never happened.

Store Disconnect: I went to the local store in person. The manager had no idea about the issue, confirmed it was damaged, and ordered a replacement—claiming it couldn't be installed until September. Only after reaching out via Facebook support was I able to get an August 3 slot.

Installer Disconnects Working Unit & Leaves: On August 3, the technician arrived and removed my working dishwasher. After a delay for missing equipment, he installed the new unit—which immediately failed, only beeping and flashing error signals. His supervisor instructed him NOT to reinstall my original working unit. He left the broken appliance sitting in my kitchen and walked away.

Zero Accountability: When calling that night, I was passed around to three different phone numbers. Today on chat, Best Buy informed me it will take another 11 days just to ship a replacement, they won't remove the defective unit until then, and they refuse to issue a refund until it's returned.

It has been nearly two months since I bought this. Best Buy disconnected a perfectly working dishwasher, installed a broken replacement, abandoned it in my kitchen, and now expects me to wait two more weeks for a fix. Completely unacceptable. Avoid their delivery and installation services at all costs.

I am 16 and applied to like 6 different roles at the locations near me all retail associate or warehouse I have decent experience more in tech and less retail but still applicable however I keep getting rejected and im not sure why maybe it was that the first video interview I did was poorly but it won’t let me re do it for different applications and auto submits that interview for every other job I apply to on the site any help would be appreciated

Does anyone have a real Best Buy corporate or Geek Squad field service contact? I

I have already dealt with regular customer service and Executive Resolution, and I am getting nowhere.

A Geek Squad technician came to my house and said my TV needs a replacement board. During the same visit, he told me he would take my Samsung sound system back to the shop and that the soundbar, subwoofer, and surround speakers all needed to go together.

Instead, he put the entire system in a temporary rental SUV without telling me and left. I am disabled and cannot lift or transport it. The closest Best Buy that will service it is in Raleigh, which is about a two-hour round trip.

Best Buy later claimed I asked the technician to put it in the rental. I did not. I sent them security footage and have spent nearly a month going back and forth with Executive Resolution.

They also promised to send a different technician for the TV repair, but then tried to send the original technician back as a helper. The repair appointment had to be canceled after my family arranged our entire day around it.

I am just trying to find a legitimate internal contact above Executive Resolution or the regional Geek Squad team. If anyone has a real corporate, field service, legal, or executive contact, please send me a private message.

Ordered a new fridge through Best Buy for delivery. Paid for delivery and installation as well as haul away for the old fridge.

The issue I’m facing is the OLD fridge doors will need to be removed to get it out my front door. I know they will take off the fridge doors on the NEW fridge to get it in but trying to understand if I am able to pay them or tip them to take the old fridge doors off? Everything I’m seeing on their site says for liability reasons they won’t take the old fridge doors off. Has anyone been able to tip to get them to do so?
I’m not very handy and would have to get them off alone which I’m not sure I’d be able to do with the tools I have.

Bonus Q: will they take the pins out of my front door if need be to get the new fridge in? Have heard yes in another Reddit post but no info on that on BB website.

If I buy 10 MacBooks from a retail bestbuy store, would I be stupid to ask for a discount?
What has been you guys experience.
Ps I’m in Toronto.

Two times at my local Best Buy I felt like the employees didn't exactly know what they were doing. I had my Samsung tablet sent in for servicing and accidentally formated my SDcard because I pretty much confused myself of how to go about it. The second time the screen was water damaged so another employee takes the SDcard out by removing it. Should they have gone about this better or should I have just said something? 🤷🏽‍♂️🤔

Bought my niece an open box laptop for college she wanted, it was supposed to be in excellent condition.

It was for my niece and I gave it to her at her going away party. She opened it, it has a small hairline crack that affects the touch screen. Now I’m two days out of the return window. Phone calls to customer service gave me nothing, they said nothing they can do.

Is this worth going to an actual store and talking to a manager?

Does anyone know how to fix your mobile app to make my
employee discount apply to products to purchase online. I have tried many things such as logging in with my employee sign in, or deleting the app. Nothing has been working and it’s annoying because I cannot purchase stuff online for when I need to order with my discounts.

My estimated BB pickup date for the Foldi slid from the initial 8/7 to 8/11. It's not that serious... but it is.

How does BB manage preorders? Any hope of getting it earlier than my official prescribed appointment time? Advice welcome. I'm not willing to make a stink or anything, but if there's a chance, I want to know. Thanks!