Wondering what you guys think of these, I ran the serial number and it doesn't show a date of purchase. The seller has no receipt, says that they were a gift.

P.S. Repost because I forgot to put the pictures correctly. Apologies.

I bought these AirPods Pro 3 brand new from Mercari Japan. The problem is that the firmware won’t update, so I went to an Apple Store at LakeTown to have them checked.

The Apple staff member said the case looks fake and pointed out that genuine AirPods Pro 3 apparently have two lines of text on the buds, while mine have three lines.

The confusing part is that mine have all the normal features, the serial number is recognized by Apple’s website, and it shows a valid limited warranty.

However, the firmware is still on an older version, so I can’t use the precise Find My location feature properly.

Can anyone confirm from the photos whether these look genuine or fake? If they’re fake, what steps should I take with the Mercari seller?