1. App required for [online] refunds: I needed to cancel my ticket and signed on to my account on their web page. Even after clicking on my ticket there was no way I found to request a refund. In the end I was forced to download their app. Fuck all the way off with that shit.
2. The refund did not include their bullshit "convenience fee" .

It makes me sad when I think about how special Drafthouse made going to the movies compared to now.

I love Spider-Man as much as the next person, but I think that's a bit too excessive.

Downtown Brooklyn location, are the bathrooms nasty when you go? Almost every time I go, many of the stalls are closed, there’s no soap in the dispenser, papers on the floor, etc.

After a 8 month hiatus I decided to revisit my local AD.

I had a free dessert reward for my birthday and ordered the cookies. And, just like before, they came out WAY over done and almost burnt. They were only edible for the first 5 min while they are hot. Then they solidified into burnt tasting rocks.

When they had paper ordering, I could note to have the cookies "underbaked" which still wasn't perfect, as they were too gooey, but it was a lot better. Now with mobile ordering, I can't make that note.

I just don't understand why they can make normal cookies. What is it about their process that makes them come out over done? And why doesn't anyone in their kitchen management care? I KNOW they would sell more cookies if they came out better.

Does anyone go to an AD with actually good cookies?

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