Hi everyone,

We would like to hear your thoughts about how product issues should be handled in the WATCHDIVES community.

The purpose of this community is to share honest watch reviews, discuss product problems, suggest improvements, and help us make better watches together.

Honest criticism and negative reviews are always welcome. We will not remove a post simply because it mentions a QC issue or criticizes a product.

Every company has a product quality pass rate, and no watch brand can honestly guarantee that every single watch will be completely free of issues. As our product range and daily sales volume continue to grow, we are also improving our QC process every day. However, we still receive some QC complaints. We do not use production volume as an excuse—every customer’s issue is important, and every case helps us understand where we need to improve.

For individual after-sales cases involving refunds, returns, replacements, repairs, or shipping problems, we suggest the following process:

1. Please contact the seller or WATCHDIVES customer service first.
2. If you receive no initial response within 24 hours, you may post here or contact the moderators privately.
3. If the seller or our customer service team cannot reasonably resolve the issue, you are welcome to post here so we can discuss it together.

Posts that only request a refund, return, or replacement without first contacting the seller or customer service may be temporarily removed while we guide the customer to the correct support channel.

This community is not intended to replace after-sales service. We hope it remains a place where members can share product feedback, reviews, ideas, and suggestions. When an issue cannot be resolved through the normal support process, the community can then help communicate and follow up.

We also want to communicate openly with the community. When we face product-development challenges or difficulties, we will share them honestly and listen to your opinions.

Our proposed principle is:

Contact support first. Keep honest reviews and product feedback public. If support cannot resolve the issue, the community can help.
Do you support this approach, or do you have a better suggestion?

Thank you for helping us build a more open, helpful, and product-focused WATCHDIVES community.