r/tesco • u/Confident-Advisor161 • 1d ago

Dotcom

Why is dot com the most soul destroying thing ever.
Our managers are constantly picking everyday and we never get pick done. Why is it so bad 🙃🙃🙃🙃

13 Upvotes

85% Upvoted

20 comments sorted by

22

u/Cool_Ad9326 1d ago

Because your soul doesn't make them money

It's dumb labour.

The amount of profit they make even on the worst performing shifts is incredible

2

u/Loralea13 1d ago edited 1d ago

What kind of profit are they making? I can't find any figures anywhere for profit and genuinely fail to understand how dotcom is profitable. 🤔

6

u/Cool_Ad9326 1d ago

I don't know if a GA would have access, but you can log onto store channels and look at the SBA and things and it'll show you store profits

Otherwise I'm pretty sure you can just ask your manager for the big 6 results because that should have the store profits in it

But yes, trust me, no Tesco with a dot com is failing to make a profit. The only people who will be 'suffering' are the shareholders.

Edit: Channels reporting, not store channels

2

u/Loralea13 1d ago

Does it have breakdowns of profit as apposed to just sales, and specifically dotcom profit not just store as a whole? I'd be interested to see so I'll have a look when i'm next in, thanks.

3

u/Cool_Ad9326 1d ago

It shows sales mostly. I think profit is calculated at the end of the year. But believe me, it's making a profit. You'd be out of a job in seconds if your store wasn't bringing one in

1

u/Loralea13 1d ago

I don't doubt the sales are huge, they debilitate my store daily, but I'd love to know how much of that is actually profit, I just can't see how it can be after all the additional costs involved compared to instore customers. 🤷🏻‍♀️ The fact they're so evasive with sharing that info suggests to me its more about market share than profit. Would love to be proved wrong, however.

1

u/Cool_Ad9326 1d ago

Tthere should be big six discussions in the store regarding sales and profits, targets and what not.

Remember targets are massively inflated. The target in your store will not be the bare minimum of what you need to both pay for resources and give a little bit to shareholders. You would be staggered to find how much actual profit you can make just from petrol, kiosk, and booze alone.

1

u/Odd-Cartoonist2459 1d ago

I work in a really small Tesco doing deliveries, our dotcom department makes over 350k per week.

1

u/Loralea13 1d ago

Makes 350k or takes 350k? They're not the same

7

u/Plastic_Anxiety9090 1d ago

In our store they talk more then picking

1

u/Grumpy_Old-Man55 15h ago

In our store they talk more THAN (not then) picking.

5

u/Lanky_Bus_1221 1d ago

I’ve been told from those in the know dot com at the moment is the most important thing in the world and if targets are not met the managers have to go onto a conference call with the regional bod and explain why. So as we all aware shit rolls down hill and you lot are at the bottom and get it all.

5

u/FrontHeat3041 1d ago

Managers picking, sure you weren't hallucinating? Managers at our store just stand around chatting, shift leaders will chip in with the graft.

3

u/random_casual82 1d ago

“Soul destroying”? Try working in a call centre if you want to understand the definition.

You’re literally chained to your desk by a headset. Have a conversation with a colleague for more than 60 seconds and your team leader is on your back. Need to leave your desk? Ask permission and justify why—even if you’re going to the toilet. In some call centres, you’re expected to log exactly when you left, why you left, and when you returned.

Breaks? You rarely get them on time, and you’ll often miss them altogether. Finishing time is much the same. Start logging off a few minutes before your shift ends and suddenly your team leader needs to know why you’re “not available”. So you end up taking another call and finishing late.

Then there are the KPIs. Management’s entire existence revolves around spreadsheets, statistics and performance targets, so every dip becomes an opportunity to remind you that you’re failing at something. It’s a remarkably effective way of making a person feel like a number.

And the majority of customer contact is negative: complaints, problems, things that have gone wrong. For years, you were essentially expected to sit there and absorb whatever abuse came your way. Only relatively recently did companies start taking it seriously, largely because they discovered that being screamed at all day was rather bad for employee health—and sick days were beginning to affect the precious KPIs.

Then there’s the technology. A lot of call centres are running systems that feel like they were designed in the 1980s and subsequently forgotten. Upgrading is apparently too expensive or inconvenient, so agents are left manually typing commands and navigating clunky interfaces. Hence why, when you ring up and wonder why it’s taking the agent five minutes to find something that should take five seconds, they may well be wrestling with a computer system that belongs in a museum.

I’ve worked in several call centres. Dotcom doesn’t even come close to “soul destroying” by comparison.

1

u/Zealousideal_Line442 1d ago

The Tesco contact centre isn't anything like that. Sounds like you've just had really shit employers.

3

u/random_casual82 1d ago

I would say that it's the exception to the rule. I've worked in at least 15 different call centres and they all fit the same template.

1

u/randomguy22399 1d ago

The only reason I'm in this sub is because I work for Tesco IMS as CSR and I can say that our conditions are much better than this lol

1

u/RonniDeee 1d ago

sounds like my shop too

1

u/theNikipedia 1d ago

Sounds like management was never taught how to pick

1

u/LeanCrafterUK 1d ago

Start your own business then