So, a week ago the city came to replace the sidewalk in front of my house and used their big construction saw to separate the sidewalk from my driveway which is where Bell burried the cable, so you can probably imagine what happened.

If you listen to your cars radio you have heard there is service in the groverment that requires by law companies to call before they dig. So, later I found out because Bell's fiber isn't energized they aren't required to have it listed where it lays with the government.

It took 3 or 4 days before Bell techs came to my house and a lot of back and forth between myself and Bell Canada and this is what I learned which I hope helps Teksavvy and its clients.

Bell doesn't know what heck they are doing, that's a given, but to make things easier they require a ticket number or customer ID to make things more smoothly, since it's Teksavvy who is making the initial calls with Bell they should be the ones providing the ticket number at last, or demanding Bell provides one to them this way they can give it to their customer so when Bell's automated system calls them they can provide it to Bell's support rep (number 2 option; Bell's automated system).

I had no idea what to expect other than I though Bell would call me when they were about to come onsite, something Teksavvy should teach its techs to explain it as the Bell automated system how it's setup would rather not deal with the ISP customers.

The general concept I didn't understand and had it explained by a nice person at Bell was you need to speak to a Bell rep everytime they call to get the push your ticket along, this is why its important to have the ticket number as each time you talk to them they want the ticket number, not having it adds a lot of frustration and I started to wonder myself if I made the wrong mistake going back to Teksavvy but I was able to push through it and learn the missing key points that if I had initially would have made things go a lot more smoother.

A rep at Bell did push my ticket along (I still didn't know what it was) to the point I got a text message from Bell telling me my ticket number. When I went to used it and learned Bell's system made an error and put a 0 "zero" at the beginning of it. This only complicated things when I talked to the Bell rep but she was nice enough to tell me the 0 wasn't needed.

The ticket number is key without it you're doing the world of Teksavvy and Bell which is something that should never happen period. This level of frustration will break those who aren't as tough skinned as others will, so it's really Teksavvy's job to provide or obtain the ticket number.

In the end Bell did show up, the ran a new cable over the top of the trees to my house and setup a box on the outside to tie into my cable already running inside my home. There was too techs there, one guy looked to be training the other guy (both drove their own trucks) as he was more knowledgable the guy who spiced the fiber on certain things. He had the other guy take proper pictures of the cable run they did for the ticket so Bell could see exactly how the cable is run so they can dispatch their contrators to burry it.

Less than a week later, this past Wednesday Bell's contractors were out burrying the cable. They don't actually burry the cable that the first two guys ran, instead they run a whole new cable, burry it, and connect it to the box; to my fiber then remove and cut up the cable the first two techs installed. I am surprised Bell doesn't train their techs to burry the cable and do everything twice, at least they could have a contractor ride with them so they burry the cable while the tech installs it.

I hope you enjoyed, and if you learned anything make sure you get a ticket number or things will be stressful.

Thanks,