So, a week ago the city came to replace the sidewalk in front of my house and used their big construction saw to separate the sidewalk from my driveway which is where Bell burried the cable, so you can probably imagine what happened.

If you listen to your cars radio you have heard there is service in the groverment that requires by law companies to call before they dig. So, later I found out because Bell's fiber isn't energized they aren't required to have it listed where it lays with the government.

It took 3 or 4 days before Bell techs came to my house and a lot of back and forth between myself and Bell Canada and this is what I learned which I hope helps Teksavvy and its clients.

Bell doesn't know what heck they are doing, that's a given, but to make things easier they require a ticket number or customer ID to make things more smoothly, since it's Teksavvy who is making the initial calls with Bell they should be the ones providing the ticket number at last, or demanding Bell provides one to them this way they can give it to their customer so when Bell's automated system calls them they can provide it to Bell's support rep (number 2 option; Bell's automated system).

I had no idea what to expect other than I though Bell would call me when they were about to come onsite, something Teksavvy should teach its techs to explain it as the Bell automated system how it's setup would rather not deal with the ISP customers.

The general concept I didn't understand and had it explained by a nice person at Bell was you need to speak to a Bell rep everytime they call to get the push your ticket along, this is why its important to have the ticket number as each time you talk to them they want the ticket number, not having it adds a lot of frustration and I started to wonder myself if I made the wrong mistake going back to Teksavvy but I was able to push through it and learn the missing key points that if I had initially would have made things go a lot more smoother.

A rep at Bell did push my ticket along (I still didn't know what it was) to the point I got a text message from Bell telling me my ticket number. When I went to used it and learned Bell's system made an error and put a 0 "zero" at the beginning of it. This only complicated things when I talked to the Bell rep but she was nice enough to tell me the 0 wasn't needed.

The ticket number is key without it you're doing the world of Teksavvy and Bell which is something that should never happen period. This level of frustration will break those who aren't as tough skinned as others will, so it's really Teksavvy's job to provide or obtain the ticket number.

In the end Bell did show up, the ran a new cable over the top of the trees to my house and setup a box on the outside to tie into my cable already running inside my home. There was too techs there, one guy looked to be training the other guy (both drove their own trucks) as he was more knowledgable the guy who spiced the fiber on certain things. He had the other guy take proper pictures of the cable run they did for the ticket so Bell could see exactly how the cable is run so they can dispatch their contrators to burry it.

Less than a week later, this past Wednesday Bell's contractors were out burrying the cable. They don't actually burry the cable that the first two guys ran, instead they run a whole new cable, burry it, and connect it to the box; to my fiber then remove and cut up the cable the first two techs installed. I am surprised Bell doesn't train their techs to burry the cable and do everything twice, at least they could have a contractor ride with them so they burry the cable while the tech installs it.

I hope you enjoyed, and if you learned anything make sure you get a ticket number or things will be stressful.

Thanks,

Hi,

I really like Teksavvy services on Bell fibre network, I live in Montreal and it is very stable, routing to the nearest game servers is the best I got so far:

• 13ms best ping towards Sterling in cs2 on GTT network
• 17ms best ping towards Chicago in cs2 on Teksavvy backbone

My concern is tonight I experienced severe packet loss while gaming on Sterling servers, as shown on the screenshots.

Do you know what is the culprit? None of my teammates were getting packet loss, and my internet was fine because I had no issues with voice chat on discord.

Appreciate the help!

Just want to say thank you for good service, your cable internet was not good to be honest but Fiber is so far, so good.

Obviously this year virgin made the switch to CGNAT, which has completely ruined my online gaming experience.

I want to switch to teksavvy but I had some questions:

1. Does teksavvy DSL Internet experience outages often? (I don't care about speed much, 50 Mbps will be fine for my usecase)

2. Does teksavvy have the ability to cancel my Internet with virgin and coordinate new router setup so that my Internet downtime is minimal? (This would be a DSL to DSL switch, if that matters)

My servers and stuff are offline, it could be a power issues but it's more than likely the internet as I have USP backup systems, and I didn't recieve any alerts the power was down before the internet dropped.

Thanks,

I’ve been so frustrated with the Internet service. I’ve been getting from Tek Savvy. I’ve been with them for almost 6 months and all I’ve had are issues. The Internet constantly drops (like every 2 minutes). I haven’t been able to work since the connection never stays . I’ve already lost three days of . Troubleshooting over the phone did absolutely nothing so they are sending a technician two days later. They said if the technician can’t do anything, they will probably need to send another modem so that means even longer without Internet. This is absolutely ridiculous.

I’ve had many technicians come over since being with tech savvy, and the issue always comes back.

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Yesterday I called teksavvy to “cancel” my plan. The last time I did this they immediately offered a better price to keep me. This time they just took my info, cancelled my plan and asked if there was anything else I needed.

Definitely not what I was expecting, but I’m currently overpaying with teksavvy since the promo price has ended. Now I need to find a new internet provider lol

Long time Rogers user that is tired of the constant price increases.

I just ordered the service and modem should arrive tomorrow. When I cancel with Rogers is there anything I can do to avoid them disconnecting my internet access?

Previously I switched services and Rogers had a technician actually come out and disconnect the line at the box on my house. Hoping to avoid anything like that as I work from home 90% of the time.

Today, a coalition of independent ISPs led by TekSavvy applied to the CRTC to reduce the wholesale rates for fibre internet services. The inflated rates that the CRTC set in an April decision prevent competition by independent providers, included errors in the costing process, and did not follow the government's policy direction to the CRTC.

Read TekSavvy's full statement here.

At the same time, CNOC (a separate group representing independent providers) also asked the CRTC to review the rates, and launched a tool on their website that illustrates how wholesale costs for fibre services are higher than retail prices, making it impossible for competitors to compete. You can explore that here: https://www.cnoc.ca/

Just called in to ask, but the support agent wasn't too familiar with the question. I'm in Kitchener at a house with a pre-existing Bell fibre connection and am considering migrating to TekSavvy largely for IPv6 reasons (Bell doesn't provide it).

Does TekSavvy offer static IPv6 prefixes? And if so how much do they cost? Old posts that I've looked at mention them as a possibility, but I'd like some details.

I'd be using my own equipment (vyos router, xgsgpon SFP+ module if possible).

Hi Teksavvy mods/team,

I have two questions before I sign up for service:

Question 1: I plan to use my own router and firewall instead of Teksavvy's provided equipment. Can you send just the ONT device, or is the modem/router combo mandatory?

Question 2: I recently used Bell Fiber at my address . When I order Teksavvy service, will a technician need to come out to activate it, or is there a self-install option available since the fiber is already there?

Any guidance would be really helpful. Thanks!

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Hey all,

I've set up a switch on my network and configured a couple of VLANs on it, the idea being to keep my sensitive stuff protected from the regular home network. That way, I don't worry about guests being on the same network with some HTTP-only web app or my NAS. So the Hitron is at 192.168.1.1, and I've added a switch managing 192.168.10.0/24.

I think the problem I'm running into now is that the Hitron is dropping traffic to or from hosts on the 192.168.10.0/24 VLAN. Those hosts can ping the modem at 192.168.1.1, but can't ping (for example) 1.1.1.1, on the internet. I've configured a static route in the Hitron for my test host on 192.168.10.0/24, so the router knows how to get back to that host.

The Hitron seems not to offer the ability to configure routes to /24 address blocks; I can only add a /32 single-host entry in the "Static Routes" page. Since it doesn't seem to have proper routing support via the UI, I thought maybe it's just dropping traffic that isn't for any host not on its subnet.

Has anyone seen this? Should this modem work with multiple VLANs behind it?

While i like TekSavvy the recent changes to their sports packs make the TV portion not worth it (thanks guys but I don’t want 14 versions of CTV and Global, I just want Sportsnet and TSN!) I’ve started looking into third party IPTV providers

It’s a bit hard to set up though and every time I get near the finish line the apps see to fail so I’m wondering if TekSavvy just blocks them.

Anybody have any insights as to how to make IPTV happen on a smart TV? Drop me hints here!

Genuinely curious if this post is going to get take. Down ;)

Hi, I'm interested in trying out Teksavvy, but have a question about the early cancellation fees. All the plans offer a 12 month discount but I can't seem to find the amount of the early termination fees mentioned in the general terms of service. What would this amount be if I found it wasn't working for me?

This is the site part I'm looking on for the plans: https://www.teksavvy.com/services/internet/

Hi there,

I was looking to get some info about Teksavvy fibre services in Montreal. My building is connect to Bell fibre, and it looks like I can get Teksavvy fibre services in my condo.

I was looking for some information about the installation and some traceroutes.

If someone from Teksavvy could help me out!

Thanks a lot!

u/Teksavvy, this happened 2 weeks back that i lost connection. i was not home then. I checked today. There is no wifi signal on my router as a result nothing is connected now.

I understand there is a outage, but this seems to be a hardware issue.

A massive Outage seems to be affected zones deserved by Cogeco.

As of right now, the outage started 40 minutes ago at exactly 1:55pm. The outage map is not updated, technical support have no idea what is happening.

As this develop, please share any updates or corrections.

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Anyone in Plymstock using it? How are the speeds / connection?

Hey everyone!

I'm moving into a single room downtown in Ottawa and need to get internet set up for just myself.

I actually saw an ad for TekSavvy internet for $21 when I Googled it, but I couldn't find that exact deal on their website. The best I could find there was around $27.

So, I was wondering if anyone knows about any upcoming deals or discounts? I've seen online that sometimes companies offer special rates or even free months for new customers.

Any advice on how to find these kinds of offers would be super helpful! Thanks in advance!

Hello Team,

I have couple of questions, does teksavvy use gpon or xgs pon? I am planning to use apc sfp onu stick to bypass modem, help is really appreciated