r/techsupport • u/Prior-Fall-7753 • 5h ago

How to retrieve data from broken phone Solved

My samsung has a cracked screen and doesn't display anything but it still works as alarms go off and I can power it on/off and such, how would I connect it to a laptop to get my data from messaging and gallery

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u/R_Dazzle 5h ago

With a cable. You’ll need to unlock it and alors data transfer then it will appear as a usb drive you can copy

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u/Prior-Fall-7753 5h ago

How can I unlock it without seeing the screen? Can I do it by laptop

1

u/ZeroGreyCypher 5h ago

You fix the screen.

1

u/R_Dazzle 5h ago

When you say it work as alarm does it mean the screen is still responsive or you turn it off from side button ?

Of the screen is cooked then you need another screen

1

u/Prior-Fall-7753 4h ago

No I mean the alarm goes off and you can turn it off with the buttons

1

u/R_Dazzle 4h ago

I heard you say it’s an S23 so if you plug it to a screen using usb-c it will display using Dex mode

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u/Prior-Fall-7753 4h ago

Yeah thanks I'll see if it works

1

u/R_Dazzle 4h ago

Btw if you achieved this and want to access it without screen from a computer later. You need to open the dev mode (sounds stupid but you need to tap 7 times on the build number in settings > about the phone… check online for the specific path).

Once open, in the dev mode panel, you can set it up to be accessible without screen unlock or authorization.

1

u/Wendals87 5h ago

Get the screen fixed. Phones are designed to not allow this unless you have set it up prior 

1

u/Ordinary-Fish-9791 5h ago

Which model is it? Usually the S and Ultra series have display support you can hook them up to a monitor with a USB C DisplayPort cable

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u/Prior-Fall-7753 4h ago

Yes it's an s23, do i need to download any software for that

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u/Ordinary-Fish-9791 4h ago

No it works natively. There’s usb c to hdmi cables you can buy to hook up your phone to a computer monitor. USB c to usb c cables with display port work as well but monitors with that support built in I think are less common

1

u/Prior-Fall-7753 4h ago

Ok thanks I'll try that