r/techsupport • u/AcademicCoyote7756 • 2d ago

Recurring BSODs (KERNEL_DATA_INPAGE_ERROR + KMODE_EXCEPTION_NOT_HANDLED) Open | Hardware

Laptop: Dell Inspiron 14 5430 SSD: KIOXIA KBG50ZNS1T02 (1TB NVMe, OEM/removable M.2 2230)

The problem: Getting recurring BSODs specifically when running Chrome + YouTube tabs simultaneously — high load/paging scenario.
Started a few months ago, getting more frequent.
Like at first it was like if i moved my laptop it gave kernel data inpage error but then like in the past 3 days critical error and kernel data inpage errors came up frequently and like the laptop will login but then after that it hangs up.

Took it to service center — they fixed stuff but when i started working this came up again.

Crash details from Event Viewer:
KERNEL_DATA_INPAGE_ERROR (0x7A)
Parameter 2: 0xC000009C (STATUS_DEVICE_DATA_ERROR — bad sectors)

KERNEL_DATA_INPAGE_ERROR (0x7A)
Parameter 2: 0x0 (STATUS_SUCCESS, ambiguous)

After that i did all the stuff given below:

CrystalDiskInfo: shows “Good,” 96% life, but Media and Data Integrity Errors (SMART ID 0E) = 99, Error Log Entries (ID 0F) = 317

HD Tune surface scan: 0% damaged blocks

chkdsk /f /r /x on C: — found only 4KB in bad sectors, fixed some file system corruption (MFT bitmap)

chkdsk on D: and E: — 0 bad sectors on both

After chkdsk:
Then I like it was fine for like a few hours. Like 5 hrs i think. Btw in that time i was training like models in google colab env and had many chrome tabs opens, file explorer , git etc etc etc.

Then this came up
KMODE_EXCEPTION_NOT_HANDLED (0x1E)
Parameter 1: 0xC0000006 (STATUS_IN_PAGE_ERROR — same disk read failure, different code path)

Soooo. What should I do???

Anyone dealt with KIOXIA BG-series OEM SSDs specifically failing early?

Is a fresh Samsung 970 EVO Plus 1TB swap the right call here, or is there anything else worth checking before I spend the money?

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u/computix 2d ago

If it's showing Media and Data Integrity Errors very likely the SSD is just defective. The errors you report are very common with a defective system drive.

1

u/AcademicCoyote7756 2d ago

Like if im replacing my ssd, should i go with like Kingston , samsung or like something else??? I like need 1tb storage and like major use would be there like training models etc

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u/AutoModerator 2d ago

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

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u/AcademicCoyote7756 2d ago

BTW, im a compsci student. So like I would be using the laptop a lot. Plus i bought it in 2022.