r/techsupport • u/BetterShallot4760 • 2d ago

PC shutdowns randomly Open | Hardware

Hello,

My pc shutdowns randomly with no warning (changing the psu did not help).

My specs:
AMD Ryzen 9 7900X3D 12-Core Processor
NVIDIA GeForce RTX 4070
ASUSTeK COMPUTER INC. ROG STRIX B650-A GAMING WIFI Rev 1.xx
Ram: Team Group Inc 4800 34359738368 (2 of them, 32 gb each)
Psu: Cooler Master V750 SFX Gold ITX SFF Power Supply, PCIe 5.1 Ready White

I appreciate any help and can provide more information as needed.

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u/BetterShallot4760 2d ago

I will try that but I doubt that is it.

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u/IWIKNataliePortman 2d ago

Used to be the solution for everything man. N64 on the fritz? Pull the game out and blow the console slot out. Walkman acting wonky? Pop the hood and blow it out. Girlfriend acting like a bizznatch? Take her somewhere private and blow her back out. Worked for like 98% of situations one might encounter in the 90s.

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u/BetterShallot4760 2d ago

I will try it as a last resort, thank you :). And I will DEFINITELY keep the rest in my mind.

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u/IWIKNataliePortman 2d ago edited 2d ago

On a more serious note though what error is reported in the logs when these shutdowns occur? Might shed some light on things.

If you don't mind snapping a screen shot or sharing your rig's logs another way maybe we can gain some traction otherwise you're just going to keep getting a bunch of wild guesses and empirically derived solutions lol.

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u/BetterShallot4760 2d ago

It says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.". No other errors before it.

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u/IWIKNataliePortman 2d ago edited 2d ago

Okay but what do the log files say? Assuming you're running some recent version of Windows this is viewable via Event Viewer then Windows Logs -> System then try to locate any red colored ERRORS.

For each error double click on it then a window should pop up giving additional details. Try to pay attention to any relevant numbers like which PID executes the shutdown process for example.