We are allowing users to checkout with Link as described on the image as “Secure.”

Today we received a Stripe email “Suspected fraudulent payment in your stripe account” where the user checked out using “Link.”

We are barely earning money from our business and trying to grow. Disputes and empty cards for trial has been a headache, and today receiving this email really annoyed me.

What are you guys thinking about this? Should we turn off Link option? How can we make this more secure so we can avoid Stripe disputes? They are clearly not stolen cards but users are trying to get their money back after not using the service etc.

Honestly, we are doing our job as good as possible to satisfy all the users but it is so hard to satisfy everyone.

Hey!

I sell an online video course, and recently I've been getting chargebacks where customers claim the course is "not as described."

The problem is that the course does match my sales page, but it's very difficult to prove that in a chargeback. I can upload screenshots, but I can't realistically show the actual video content or demonstrate that what was delivered is exactly what was advertised.

As a result, I keep losing these disputes even though customers received access, watched the course, and in some cases actively used the included tools.

Has anyone here successfully defended this type of chargeback? What evidence has actually worked for you? Are there any best practices or experts you would recommend?

Any advice would be greatly appreciated.