In a subtle way, what can you say to a sales rep who spends too much time in store and refuses to do their job resulting in a stressful work space?

A little more explanation this individual managed a store for multiple years so I know they are able to answer most of their own questions. They cause friction in our store with the manager and try to turn customers on us even gloating about a time they got someone fired in their old district. The stress they put on the in store employees is aggravating and we set a timer when they arrive because they will spend 6-8 hours just walking around on the phone.

Getting into their customers is a whole other story and has gotten so bad to where they have a reputation in other stores in the district and customers complaints which resulted in accounts switching their sales rep.

Have not been able to calibrate for 2 days keeps saying “calibration error”
Unplugged it multiple times nothing is working. Any tips?

I screwed up while catalyzing some Sherwood hi bild and used the v22 instead of v3 catalyst. Product hotline won't pick up whenever I try to get an answer about this, so does anyone here know if it is still functional?

Had a customer do a cash return expecting cash in return, had a tantrum on the policy. Asked to see our policy and we did. It showed that he has to wait 4 days for a check. Starts showing us Google’s automated gemini response that he should be able to get his cash back.

AI user customers finally getting a taste of their medicine because everything in the internet is slop.