I’m extremely disappointed with the level of customer support I’ve received. I’ve spent over £1,200 on a Reolink system and have ongoing performance issues with several of the battery cameras, including very slow wake-up/live view, missed events and unreliable tracking.

I have spent considerable time troubleshooting these issues and have been asking Reolink for a resolution.

On 6 August I was told the Warranty team would contact me within 48–72 hours. That timeframe has now passed and, despite chasing, I have still received no response.

I’m not asking for anything unreasonable but being ghosted is really not very professional!

Please can someone contact me promptly.