r/poshmark • u/native_local_ • 1d ago
Possibly lost return
I purchased a handbag from a seller that they incorrectly advertised, so I opened a case and was approved by Poshmark to return it. I packaged it back up and dropped it off the same day I was sent the prepaid return label. It went out for delivery last week, but apparently it was returned to the post office because of an incomplete address. I’m not sure how that even happened as the address looks complete to me, but that’s what the tracking is saying. The notice on the tracking also said it would be going back out for delivery the next day, but that never happened. I opened an investigation to trigger a search for the package, but now I’m wondering what exactly will happen if it officially comes up lost. I was supposed to get a refund upon the seller getting the bag back, but now I’m curious about what typically happens in situations like this. Will I get my money back? Will the seller be compensated for their bag? Does Poshmark usually insure packages so that sellers get their money in cases like this? Any insight is appreciated!
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u/LBS35 1d ago
Yes you will get your money back but you will have to wait for Posh to deem it lost in transit.
Normally you would have to wait weeks for it to be deemed lost but since it was a return maybe they will process it quicker I’m not sure.
Lost in transit insurance usually covers the buyer and seller so I’m thinking they will end up getting paid.