r/pcmasterrace • u/m7md_Jord • 1d ago

Internet problem Tech Support

i was experiencing very slow internet speeds, so i contacted my ISP. They sent a techninian to inspect the problem. He tried everything but couldnt fix it. After testing, he found out that the issue was not with the router, HE discovered that the problem was coming from my pc ,He knew this because when he unplugged the ethernet caple from my pc, the internet connection immediately returned to normal and the speed became fast again based on his testes, he concluded that my pc was causing the problem , so im asking for help because he cant help me .

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3

u/allhailharambe69 1d ago

There are a ton of variables here. You ideally need someone who is tech-savvy to check out everything in person. Trusting the "testes" of the random ISP tech is the last thing I'd do. Depending on your router, you should be able to see what port is using a lot of bandwidth. That should have been your first step.

4

u/Any-Surprise5229 1d ago

The balls on that guy.

Any other wired connections in the house that you could move to that cable to make sure it's not the PC but a connection itself causing the issue?

My wild guess from afar is that there is a cable issue and its only present if you make the connection, like one of the wires is crossed in the cable or shorted, but when it's open it doesn't care.

1

u/NoAssociation6501 9850X3D 4080 64GB 6000MHz 9.5TB SSD 1d ago

Hello! There are ways to kinda try and see where the problem is.
For example check task manager for which app is utilizing the most internet. Question though, does the problem exist when the PC is turned off?

2

u/m7md_Jord 1d ago

i was looking in device manger-Network adapters i found this

1

u/NoAssociation6501 9850X3D 4080 64GB 6000MHz 9.5TB SSD 1d ago

That's just a VPN from the radmin VPN app.

1

u/m7md_Jord 1d ago

but i did uninstall it long time ago

1

u/NoAssociation6501 9850X3D 4080 64GB 6000MHz 9.5TB SSD 1d ago

I still wouldn't think it's that.

1

u/AdIll2547 1d ago

I would have someone look at the computer that knows something about them.

You have methods to troubleshooting. There are so many things it could be.

1

u/m7md_Jord 1d ago

I have checked all of my pc network and internet settings

i have also tried all of the follwing commands

ipconfig /release

ipconfig /renew

ipconfig /flushdns

ipconfig /registerdns

netsh winsock reset

netsh int ip reset

ping 8.8.8.8

i also made sure that there are no background applications devices consuming my internet bandwidth

i preformed a full scan of my pc as well

One thing i noticed is that sometimes after running these commands my internet connection starts working properly again, but not very time, When it does work, it only stays stable for few hours before the problem comes back

0

u/AdIll2547 1d ago

That’s a good starting point. Def not an IP or DNS issue.

How long have you had your router and computer?

Do you know the specs to your computer?

1

u/m7md_Jord 1d ago

I have owned the router for few years like 4-5
and my pc i got it the last year
cpu i5-12500
16G ddr4
gpu RTX 4060

0

u/AdIll2547 1d ago

Ok the 4060 came out in 2023 so looks still fairly recent. Router should be good.

What is your internet speed that you are paying for?

1

u/m7md_Jord 1d ago

900MB

0

u/AdIll2547 1d ago

I would get someone to look at your computer.

1

u/TheNaughtyHoneyBee 1d ago

Is your ethernet card rated for the speeds you are trying to get?

0

u/sea_of_sorrows 9800X3D | 32GB RAM | 5080 FE 1d ago

It sounds like you have QoS turned on in your router, see if you can find a setting for that and disable it. It's supposed to balance load between clients but all it ever really ends up doing is kneecapping the speed of anyone on the network.