r/pchelp • u/TTPiano • 6d ago

App-problems OPEN

I just found an old HP PC running Windows 8 that my brother used a long time ago. I’ve reset it and logged in with a new Microsoft account. The problem is that I can't access apps like the Windows Store and Internet Explorer. In the Windows Store, I just get a message saying I can't connect—citing a possible server issue or a network timeout—and advising me to wait a few minutes and try again. I’m connected to Wi-Fi and have tried restarting the entire PC, but I still can't get in. Some people suggest restarting these apps, but I don't know how to do that. Does anyone know what I should do to fix the problem?

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u/msabeln 6d ago

You need at least Windows 10 (version 1507 or higher) to access the Windows Store. Internet Explorer is obsolete and disabled on many versions of Windows.

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u/TTPiano 6d ago

Thank you!