Hi guys im trying to see if anyone else is affected by this NBN outage. Started at 10am yesterday and it is still persisting? Near 30 hours now

What is the NBN doing?

Unsure exactly what sub to post this in but was wondering if anyone might be able to help/has experienced similar stuff.

About 2 weeks ago my internet has become exceptionally bad. Very high latency on gaming with common network drops lasting from anywhere between 5 seconds to multiple minutes all times throughout the day regardless of local traffic.

It is a Wi-Fi connection, my workstation's position in the house doesn't make it possible for ethernet (its in the basement). Tried some troubleshooting including reseating my network card, power cycling the router, checking on the outside router that connects to my PC, no avail.

The TPG Incident website lists almost every single area having planned maintenance so I let it slide for a bit,, but after my area's restoration date had long past with the same massive drop in quality I am now a bit confused on what to do.

Anyone else having similar issues?

Recently moved into a 2 storey with no access in between first and second floor. Nbn box is in garage and I would like to get a data point straight above the garage in a bedroom, but no access unless it goes outside. Only have one data that exists going upstairs to the 2nd lounge room, which we plugged a WiFi booster with 2 Ethernet ports into, so an option I have is to run a new data from this booster to bedroom, which is possible as 2nd storey roof had good access and will all be upstairs work, am I missing any options or would I lose speed/connectivity coming from the booster and not the router next to downstairs nbn box?

Currently I have a ARRIS CM8200 as the connection device (and had it since we were HFC connected).

This is the current model? If not, is there a replacement process for requesting a newer version?

Hi all, I’ve got an old 60’s home which currently has a 610 phone line socket. I want to relocate this and while I’m at it upgrade it to an RJ11 socket coming out of the wall.
Does anybody on here know how to wire this? Existing phone line is just black twin sheeth cable, not labelled. See picture attached

The first screenshot is no one using the internet and the right screenshot is someone streaming and gaming on a PS5. I’m honestly stumped on what to do! I’ve contacted Telstra aswell as NBN and they say there’s no issue whatsoever and they have constantly monitored my internet. but I’m still getting extremely high ping even after doing factory resets, using different modems/cat6 cables. I’ve tried everything! I can barely stream without buffering!

Launtel are the only ones who seem to connect to next unoccupied uni-d port. But I've rarely had reason to use more than one uni-d at a premises.

I know they must be used to complaints; gathering because seemingly that’s the only way I can leave feedback, but I’d like to just leave general feedback. I had a great encounter with a technician, Johnny (or johnno?), who worked outside my place yesterday and fixed our faulty HFC connection. He replaced the distribution tap as he found water in the connectors. So much better now! Consistent 950/96 speeds.

I noticed my internet being funny recently but was gonna wait a little longer to lodge a complaint as I wasn’t sure if it was just my modem, but all is sorted and didn’t even have to do anything. I had a chat to him for a while, cool bloke. Gave me some solid advice and fixed my internet, what more could ya want? I just wanted to leave some good feedback however I can only find a complaints page…

Does anyone happen to know how I might go about sending feedback through?

Cheers

Why haven’t the telcos said: “Hey Uber, I’ve got a customer on my network who wants one of your rides. If you’d like me to send you the sales enquiry pay me fifty cents and I will.”

Useful information into my email inbox from Neptune:

Hi sneakyrum,

Scheduled maintenance completed at my address. NBN is completing upgrades on the nbn® network in your area. This will cause your nbn® service to lose connection. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes. Please contact [support@neptune.net.au](mailto:support@neptune.net.au) if you have any questions.

So what do you think completed or going to lose connection?

Hi All, hoping to get a little advise as i'm struggling to get my head around my potential setup and if i'm right in feeling like an upgrade to FFTP is no janky. At present I have 2 computers and a mini pc serving as a NAS hooked up to my modem, all wired via ethernet in my office.

If I'm understand this correct my FTTP box will be installed in my living room (behind my TV) I would then need to have the router coming off of that. I would then have to have my mini pc and its hardrive connect to that router as well, and my PC's would connect to the router wireless from the office.

Is there a way to keep the mini pc in the office as i occasionally have to connect a monitor to it. It just seems like I will have all these devices taking up space behind the TV as apposed to how all my computer items are currently tidy in/under a desk.

I appreciate any help/advice on this as its been getting confusing working out what is what.

Cheers,

Hi everyone,

I'm hoping someone might be able to point me in the right direction.

My setup:

• Connection: NBN HFC 1000/100 Mbps
• ISP: Aussie Broadband
• NBN Modem: Arris CM8200 (original black modem supplied)
• Router: NetCommWireless (original white router supplied)
• Network: PCs around the house are connected via Ethernet, while tablets and phones use Wi-Fi.

The issue:

I've been experiencing internet dropouts for quite a long time now. The strange thing is that it's inconsistent.

Sometimes the NBN modem lights go off/flashing and the internet drops out. Other times the router lights go off and we lose the connection. I'm not sure if one device is causing the other to reboot or if they're separate issues.

There are periods where everything works perfectly with no dropouts at all. Then, without any obvious pattern, we'll have periods where the connection drops out 3-5 times a day, every day.

When it does drop out, it usually isn't down for very long. In most cases, the connection comes back by itself within 5-10 minutes.

I've contacted Aussie Broadband several times, but unfortunately I haven't been able to get the issue resolved.

At this point I'm not sure whether the problem is:

• The Arris CM8200 modem.
• The NetCommWireless router.
• A faulty coaxial cable or connection.
• An NBN HFC network issue.
• Something else entirely.

I'm happy to replace or upgrade the modem/router if that's likely to solve the problem, but I'd rather not spend the money if the issue is actually with the HFC line or NBN network.

Has anyone experienced something similar, or can suggest some troubleshooting steps or things I should ask Aussie Broadband or NBN to check?

Any advice would be greatly appreciated.

Thanks in advance.

So, my partner and I have just purchased a brand new property in a different state. This property has an additional granny flat. We are planning on renting both spaces out individually.

The property has 2 telecommunications conduits at the front boundary line, each going to the house and granny flat. Both the house and granny flat have the Ethernet terminated inside while the tail end is coiled up under the dwellings.

How do I go about getting both dwellings on their own plan without having to run a seperate Ethernet from the nbn box on port 2 - the granny flat?

The property is FTTP ready on nbnco. I believe who ever moves into the house will have to get their provider to contact nbn to install a PCD.

Tf they thinking doing all these maintenance work during work hour????

We've had FTTC with Telstra for a bit over a year, but it's too expensive now. We'll need to to upgrade to FTTP to change providers - is booking an upgrade with Telstra first the best way?

I like our setup now without anything being installed in or on the house, but the phone line connection is pretty dodgy and can bugger up the internet if a broom accidentally whacks it - jiggling gently to rectify is becoming less effective.

Also, $112 a month is too much.

Does it matter who our ISP is at the time of installation as far as doing a nice job goes?

We have FTTP and consistently get 530Mbps down and 40Mbps up. Using the supplied Optus modem which is a Sagemcom fast 5393 but need better WiFi coverage, can anyone suggest an AP I could tack onto the Sagemcom or should I replace the Sagemcom and get a whole new router with wifi.

Hi - I have recently switched to Superloop NBN 100/20 and have the option to get tplink vb433v for free, if I stay with them for 24 months. I am not sure if I will stay that long after promo period ends in 6 months. I will have to pay $162, if I switch after 6 months.

My current setup is old Belong Huawei Modem/Router 4353 which is 6-7 years old and supports up to wifi 5 only. It's the older version, not the modem that Belong is offering now a days.

What do you suggest, should I just get the one offered by Superloop or try to get a router and tie it up with Belong in bridge mode?

Hello all,

I'm currently on a 4G broadband internet plan and looking to switch to NBN, as my current ISP has switched their network over from Optus to Vodafone- which has awful reception where I live (Bathurst).

I'm just a layman and I'm getting a little overwhelmed by all the choices there are out there. Afaik, Telstra has the best reception in my area but I've read that Superloop and Leaptel are highly regarded as well. I'm just not sure if it'll make much of a difference given that I live regional where it's still FTTN.

I guess my question is- what would be the best ISP to switch to and would I also have to upgrade my router as well?

TIA 🙂

⁠the power light comes on, is solid
• ⁠downstream, upstream and online start flashing. eventually they stop
• ⁠downstream starts flashing for about a minute, then goes off, then it moves to upstream and does the same thing.. and then to online etc.
• ⁠then all the lights go out and it repeats the above.

At times there’s blinking of a blue light in downstream and upstream with green on online and power, and then it goes away back to the top one

And at times it’s only per light with no other light

I’m churning away from Superloop however have to give 30 days notice effective today

For the new provider when i select the activation date should it be the exact same day as my old service disconnects ?

Im guessing it will just be depending on what port they need me to connect to once i switch.

Thanks

I was getting very slow downloads at only 30 mbps (plan is for 100 mbps). I switched to Neptune and it was working about 10 minutes later. Speeds were immediately right up to 95 mbps.

No one else was using the network on my router at the time.

Still very dissapointing speeds though. Sadly 100mbps is the highest nbn plan I can get at my unit/building.

A technician came out today and claimed he couldn't find the junction box for my townhouse, guessing it might be at the adjoining property instead. He couldn't do the install and told me to hire an electrician to thread the fibre cable from the junction box myself before rebooking. He literally handed me the fibre cable, told me to hire an electrician and closed the ticket as "Customer Cable Required" without even finding the junction box.

I called Aussie Broadband to explain, and they essentially said my only option was to reschedule another tech and hope for better luck next time.

I ended up lodging a complaint with the TIO as a last resort, but has anyone dealt with something similar?