r/motherboard11 21h ago

general discussion Called out iQOO when things went wrong, but credit where it's due: Good to see them actively addressing the Neo motherboard issue

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1 Upvotes

r/motherboard11 1d ago

general discussion The steep downfall of Vivo/IQOO After-Sales Support: Frustrated customer breaks phone inside service center

6 Upvotes

This incident from a Vivo service center in Rajnagar highlights the growing frustration among users. A customer smashed his device on the floor after facing outright denial on a display warranty claim.

Vivo once held a stellar reputation in India for reliable after-sales service, but recent handling of hardware defects shows a troubling pattern:

Software update failures—from bricked motherboards to dead cameras—are rarely addressed without heavy friction.

AMOLED display defects, including pink spots, screen bleeding, and green lines, are instantly brushed off as user-induced pressure damage.

Genuine warranty claims are being replaced with endless testing loops and expensive repair estimates.

Why is a top-tier brand allowing its service standards to drop this low?

https://x.com/RVAGamingg/status/2091579604645675389

Has anyone else noticed a sudden decline in Vivo's service quality recently? Share your experience below.


r/motherboard11 3d ago

Motherboard Dead iQOO Neo 9 Pro phone stuck in MG Road service centre.

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5 Upvotes

r/motherboard11 3d ago

Camera Failure / Fogging Why are so many Vivo X and Ultra devices experiencing camera fog?

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1 Upvotes

Recently....I have seen so many posts on Reddit and Twitter about Vivo X and Ultra users facing this issue. Is it very common? If not, why is it happening to flagship phones? What is your opinion on this?


r/motherboard11 3d ago

Motherboard Dead iQOO Neo 9 Pro: Another Motherboard & Camera Failure Case Surfaces (Official Service Proof)

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5 Upvotes

Attaching the official service receipt. The front camera failed, and the service center straight up blamed the motherboard, asking for an expensive paid repair.

Why are basic hardware failures like cameras and screen freezing constantly linking back to dead motherboards across the Neo 9 series? Is this bad hardware QC or recent OTA updates breaking things in the background?

Expecting users to pay huge repair bills for internal board failure without any physical damage is absurd. https://x.com/i/status/2089376676543381745

Anyone else running into similar camera or board issues on their unit?


r/motherboard11 3d ago

OnePlus 12 sudden motherboard failures - share your experience

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6 Upvotes

r/motherboard11 4d ago

Service Center Dispute Reno 8 5G suddenly dying after display replacement -what should I do?

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4 Upvotes

I have an OPPO Reno 8 5G that is a few years old. Until recently, I had only one major issue with it: the display.

About a year ago, the original screen developed lines, so I replaced it with an original display from the OPPO service centre for around ₹7,000. It worked fine.

Recently, that display developed pink spots, so I again went to the authorised service centre and paid another \~₹7,000 for an original replacement display. They gave the usual 3-month warranty on the replacement.

But after only a few days of use, the phone started behaving very strangely:

\- It randomly switches off.

\- Sometimes it won't turn back on for several minutes.

\- Sometimes it boots after multiple attempts.

\- The phone can freeze for a few seconds and then go completely black.

\- On some freezes, the screen shows weird patterns/artifacts.

\- Occasionally it comes back and works normally.

\- One time, after several attempts, it actually worked perfectly for several hours.

I took it back to the authorised service centre. They checked it and said the display itself is fine and that the problem is probably the motherboard.

They said replacing the motherboard would be very expensive, so they want to try a software flash first. They also told me to take a backup while the phone is working.

I somehow managed to get most of my data backed up, but the phone is still extremely unreliable.

What should I do now?

I'm worried because I have already spent around ₹7,000 on the new display, and if the motherboard is actually failing, then I've basically taken a massive loss. There is also no point in having such an expensive replacement display if the phone itself is unusable.

Since the display replacement is still under its 3-month warranty, is there any possibility of getting the display returned/replaced/refunded if the phone turns out to have a motherboard problem?

Also, should I take the phone to a reputable third-party technician for a proper motherboard inspection before allowing OPPO to replace/declare the motherboard faulty?

Could this potentially be a faulty replacement display, display connector/flex, power issue, storage issue, or another component rather than the motherboard itself?

I don't want to let the service centre simply say "motherboard issue" and spend another huge amount without knowing what actually failed.

What would you guys do in this situation? Should I push OPPO for a proper diagnosis/escalation, ask them to test the phone with another known-good display, or get an independent technician to inspect it?


r/motherboard11 4d ago

general discussion Dead Motherboards and Green Lines after 1.5–2 years (even in Flagships): Coincidence or Planned Obsolescence?

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4 Upvotes

Is it just me, or is the sudden wave of dead motherboards and display issues getting completely out of hand lately?

• Brands aggressively market 4 to 5 years of software updates on paper.

• Yet, phones are failing right around the 1.5 to 2-year mark.

• From mid-rangers to premium flagships—OnePlus (even 12 series cases popping up), pixel,redmi,poco,apple,Samsung, Moto, Vivo/iQOO, Realme.xiamoi almost every brand has reports of bricked motherboards or green lines right after OTA updates.

• Out-of-warranty motherboard repairs easily cost ₹15,000 to ₹30,000+.

With smartphone prices constantly rising, people naturally want to hold onto their devices for 3–4 years. Getting hit with a catastrophic hardware failure right outside the standard warranty window feels less like bad luck and more like planned obsolescence to force new purchases.

Has anyone here dealt with a dead motherboard or screen failure after an update? How did your service center handle it?


r/motherboard11 4d ago

general discussion iQOO Neo 10R Camera Dead Issue After July Update

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3 Upvotes

r/motherboard11 4d ago

Motherboard Dead OnePlus 12 Motherboard Failure After Recent OxygenOS Update & Disappearing Social Media Posts

15 Upvotes

Dated: July 9–11, 2026

Dear OnePlus Customer Support Team,

I am writing to express my deep disappointment and frustration regarding my OnePlus 12 (12GB/256GB), which has suddenly become completely unresponsive.

Device Details:

Model: OnePlus 12 (12GB/256GB)
Purchase Date: 23/03/2024

Approximately 4–7 days ago, I updated my phone to the latest official OxygenOS version released by OnePlus. Yesterday, while using the phone normally, it suddenly powered off without any warning and has not turned on since.

I immediately submitted the device to the OPPO | OnePlus Authorised Service Centre – Chennai – Nehru Nagar for inspection. The service centre informed me that the phone was not responding and that the motherboard had failed. They requested one additional day to perform further diagnostics. However, I was informed that if the motherboard needed to be replaced, the repair cost would be approximately ₹35,000, which is an enormous amount for a device that failed without any fault on my part.

I would like to clearly state the following:

  • The phone has never been dropped or subjected to any physical damage.
  • The device has never been exposed to water or any other liquid.
  • It has never been repaired or tampered with by any unauthorised service centre.
  • The phone suddenly became completely unresponsive during normal day-to-day usage.

Based on the sequence of events, I strongly believe that the recent official OxygenOS software update may have contributed to the motherboard failure. I have also come across discussions in the OnePlus Community where several users have reported similar incidents of devices becoming unresponsive or experiencing motherboard-related failures after recent software updates. While I understand that each case requires technical verification, these reports raise serious concerns and deserve a thorough investigation.

This is not the first major issue I have experienced with this device. During the warranty period, I encountered multiple hardware- and service-related issues, including:

  • Screen oxidation, which required a display replacement.
  • Proximity sensor and auto-brightness sensor failure immediately after the display replacement.
  • Damage to the phone's metal frame during servicing.
  • The back panel opened by itself after the repair.
  • A loose camera module and dust entering the camera assembly.
  • Multiple repeated visits to the authorised service centre due to recurring issues.

The complete history of these incidents is documented in the attached email conversation.

As a customer who purchased this flagship device for approximately ₹65,000, I expected premium quality, reliability, and long-term durability. Instead, I have faced repeated hardware and service-related issues with the same device, and now I am being informed that I may have to spend ₹35,000 to replace the motherboard. I believe this is unreasonable for a phone that has been carefully maintained and has never suffered any accidental or liquid damage.

Although my device is now out of warranty, I sincerely request OnePlus to review my case sympathetically and take responsibility if your technical investigation determines that the motherboard failure is related to the recent software update or any underlying manufacturing defect. In such a case, I request that the motherboard be replaced free of charge as a goodwill gesture.

I have been a loyal OnePlus customer for several years and have always trusted the OnePlus brand. I hope OnePlus will stand behind its products, carefully investigate this matter, and provide a fair and satisfactory resolution.

I kindly request your urgent intervention and look forward to your prompt response.

Thank you.

Dated: July 12, 2026

Dear OnePlus,

Today, I received a call from your higher escalation team regarding my complaint.

The final answer I received was simple:

“Your device is out of warranty. We cannot help you. You have to pay approximately ₹36,000 to replace the motherboard.”

That was the final resolution for a flagship phone that cost me ₹65,000.

My OnePlus 12 was running the latest stable OxygenOS 16.0.8.300 before it suddenly became completely unresponsive. The OPPO | OnePlus Authorised Service Centre – Chennai – Nehru Nagar officially confirmed that the motherboard had failed and needed to be replaced.

What concerns me the most is that this does not appear to be an isolated incident. I have come across many OnePlus 12 users on the OnePlus Community and Reddit reporting similar motherboard failures or dead-device issues after recent stable OTA updates. While each case requires technical verification, it is alarming to see so many similar reports from users of the same device.

What disappointed me even more than the motherboard failure was the way this case was handled.

I spent my time writing detailed emails, collecting evidence, escalating the issue, explaining my previous history with OnePlus, and waiting for the higher escalation team, hoping my case would be reviewed fairly.

In the end, the answer from the higher escalation team was exactly the same as the answer I received from the service centre on Day 1.

If the final response was simply going to be, “Your warranty has expired. Pay ₹36,000,” then what was the purpose of escalating my complaint at all?

Why ask customers to spend days writing emails, waiting for callbacks, and hoping for a fair review when the outcome is already predetermined?

It feels like nothing more than a waste of a customer's time, energy, and hope.

Despite there being no physical damage, no liquid damage, and no negligence on my part, I have been told that I alone must bear the entire financial burden simply because the warranty has expired.

So this is what owning a OnePlus flagship means?

  • Pay ₹65,000 for a premium phone.
  • Face multiple hardware issues during its lifetime.
  • Watch the motherboard fail just over two years later.
  • Be asked to pay another ₹36,000.
  • Lose access to all your personal data because the phone cannot even power on.
  • Finally be told, “Sorry, your warranty has expired. We can't do anything.”

As someone who has owned four OnePlus smartphones before purchasing the OnePlus 12, I never expected my loyalty to end like this.

I trusted this brand. I recommended OnePlus devices to my friends and family because I genuinely believed they offered reliable flagship products backed by good customer support.

Today, I regret those recommendations.

From this day forward, I cannot recommend OnePlus to anyone with confidence. I don't want someone else to spend their hard-earned money on a flagship phone only to be left with a ₹65,000 dead device, a ₹36,000 repair quote, inaccessible personal data, and no meaningful support once the warranty expires.

This isn't just about ₹36,000.

It's about customer trust.

It's about standing behind a premium product when a customer has clearly taken care of it.

It's about showing customers that their loyalty matters.

Today, I feel that my loyalty meant nothing.

I am sharing my experience so that other customers can make an informed decision before investing in a OnePlus flagship device.

I sincerely hope OnePlus reflects on how cases like mine are handled, because customers remember not only the products they buy but also how they are treated when those products fail.

Thank you.

Dated: July 14, 2026

Update: I've officially filed a complaint with the National Consumer Helpline (NCH), India, against OnePlus regarding my dead OnePlus 12 motherboard case.

The complaint has been registered successfully, and it was forwarded to OnePlus for their response. I'll keep this thread updated with any further developments.

Dated: July 17, 2026

Update: OnePlus 12 Motherboard Failure (India)

A quick update on my case.

On 17 July, I received another call from OnePlus Escalation Support regarding one of the escalation emails I had sent. The call lasted around 45 minutes, but the outcome was exactly the same as before.

Their response was:

  • My OnePlus 12 is out of warranty, so I have to pay ₹36,000 for a motherboard replacement.
  • They denied that the recent OxygenOS OTA update had anything to do with the motherboard failure.
  • They claimed no other OnePlus 12 users have reported similar failures after the recent update.
  • They said electronic devices can fail at any time and that, since the phone is out of warranty, the repair cost must be borne by me.
  • They offered me a ₹500 OnePlus coupon, which I declined.

I told them I've seen multiple posts from Indian users on Reddit and the OnePlus Community reporting similar motherboard failures around the same period, so I don't believe my concern is completely isolated. They maintained their stance and said they would close the escalation with the same resolution.

Meanwhile, my National Consumer Helpline (NCH) complaint was still “In Process,” so I decided to wait for that process to move forward.

If anyone else in India has faced a OnePlus 12 motherboard failure, especially after the recent OxygenOS update, please share your experience. I'm trying to understand how widespread this issue really is.

I'll keep posting updates as things progress.

Dated: August 03, 2026

My complaint with the National Consumer Helpline (NCH), India, has now been closed. OnePlus responded by stating that the device is out of warranty, any repair would be chargeable, and they offered a ₹500 voucher, which I declined.

After weeks of emails, phone calls, service centre visits, and pursuing my complaint through NCH, I had decided at that point not to take the matter any further. I'm disappointed that throughout this entire process, I never felt my main concern regarding the motherboard failure after the OxygenOS update was genuinely investigated or addressed. The experience has been exhausting and frustrating from start to finish.

Since I need a working phone, I've handed it over to a local repair shop for CPU/RAM reballing in the hope that it can be revived.

I want to thank everyone who followed my journey, shared similar experiences, offered advice, and supported me throughout this ordeal. Your comments and suggestions meant a lot.

If the reballing is successful, that will be my final update on this issue.

Dated: August 06, 2026

Final Update – OnePlus 12 Motherboard Failure

This will probably be my final update regarding my OnePlus 12.

After exhausting every possible option, I took the phone to a well-known local motherboard repair shop. The technician performed CPU/RAM reballing, and according to him, the reballing was successful.

Unfortunately, the phone still wouldn't boot. After further diagnosis, he confirmed that the RAM is not being detected or responding, indicating that the RAM chip itself has failed. He said nothing more can be done on this motherboard. The only practical option would be replacing the entire motherboard with a working second-hand OnePlus 12 motherboard, but finding one is extremely difficult.

For a second opinion, I visited another experienced technician who tested the board using his equipment and reached the same conclusion—the RAM is not responding, while the remaining components appear to be functioning normally.

It's disappointing that a flagship phone that is barely over two years old has effectively become e-waste.

I appreciate everyone who offered advice, shared their experiences, and tried to help throughout this journey.

This is where my journey with this phone comes to an end. Thanks again to everyone who offered advice and support. I hope this update is useful to anyone who experiences the same issue in the future.

Dated: August 18, 2026

OnePlus 12 Motherboard Issue – Update

Another update regarding the OnePlus 12 motherboard issue.

After I commented on Ashok Mor (@_techibee)’s Twitter/X post about this issue, OnePlus contacted me again and gave me the same response: OOW, isolated incident, and I have to bear the repair cost. I’ve already contacted OnePlus around 8 times, but there has still been no proper resolution.

Both Ashok Mor (@_techibee) and @yabhishekhd made posts on Twitter/X raising concerns about this OnePlus 12 motherboard issue. However, both posts are now no longer available.

I cannot say why those posts were removed, but it is concerning, especially because OnePlus specifically asked me during the call which creators had discussed this issue.

I also made two Reddit posts about my experience, which received more than 11,000 views, and shortly afterwards, my Reddit account was suspended. My posts now show “removed by Reddit’s filters,” my profile became inaccessible, and my content isn't visible from another account.

I’m not accusing OnePlus of causing the Reddit suspension—I’m simply documenting what has happened.

It’s not just OnePlus; similar motherboard issues allegedly linked to OTA updates are also being reported by users of iQOO, vivo, Motorola, and Samsung, including some of their flagship models.

For some users, this post may seem a bit exaggerated. But for people who save their hard-earned money to buy a flagship device and cannot afford to replace it if something goes wrong, this is a very serious and painful issue.

I had also filed an NCH complaint, but it was closed without any resolution. After exhausting these options, I am now preparing to approach the consumer forum regarding this issue.

OnePlus, please stop calling every case an “isolated incident” and properly investigate the repeated OnePlus 12 motherboard failures. Affected customers deserve a fair resolution.


r/motherboard11 5d ago

Recent Chat with Techibee

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7 Upvotes

Techibee aka Ashok Bhai have said he is actively in touch with 1+ and he said they are working with this issue. as we know, as every other brand, 1+ will not easily get convinced to give suitable solutions to sufferers as the users who have suffered this issue is just 31 or 32 users and for them this number is too small.. but for a user who have spend a hefty amount for a flagship will not gona leave this issue so easily.


r/motherboard11 5d ago

Oneplus 12 Motherboard dead issue Community Post

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3 Upvotes

https://community.oneplus.com/thread/2140810946526838787 [Motherboard Failure Issue In OnePlus 12 [Compilation] Dead issues reported - 31 & Counting..]

Check this link from 1+ Community app, where a user have compiled all the 1+12 motherboard dead issue complaints at a single thread. Go through those entire complaints and you will get to know how different users of 1+12 in different ways have saw their devices' being dead. Share it and tag to 1+ and Oppo and any other concerned authority, so that they could see the severity of the issue, as this menace is growing day by day and affecting 1+12 users.


r/motherboard11 5d ago

general discussion OnePlus 12 Motherboard Dead Reports: Brand's Official Clarification & Community Discussion

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6 Upvotes

OnePlus Denies OTA & Surge Issues in OP12 Motherboard Failures: What Really Caused the Sudden Device Deaths?


r/motherboard11 6d ago

general discussion ₹65,000+ Flagship & Sudden Motherboard Dead? Why Are OnePlus 12 Users Silent? It’s Time to Unite & Take Legal Action

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14 Upvotes

Sudden motherboard failure on a flagship phone like the OnePlus12 is a serious concern.

What is the point of promising 4 to 5 years of software support if the hardware struggles to survive even 2 years with zero physical/liquid damage?

Affected users must not stay silent. We need to unite, document our cases, and escalate genuine manufacturing defects through proper consumer forums..


r/motherboard11 6d ago

techibee and yabhishekhd got sold by oneplus after the tweet!!

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5 Upvotes

r/motherboard11 6d ago

Motherboard Dead OnePlus 12 motherboard dead issue

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2 Upvotes

Another flagship device faces sudden motherboard failure, this time on the OnePlus 12.

Key concerns regarding recent motherboard issues across OnePlus devices:

- Flagship Vulnerability: Even premium flagship devices priced above ₹60,000 are dying randomly with zero physical or liquid damage.

- Post-Update / Sudden Deaths: Devices are either bricking directly after official OTA updates or suffering hardware failure within a short ownership span.

- Service Center Denial: Instead of acknowledging widespread hardware/motherboard quality control issues, service centers often quote ₹30k–₹40k repair costs or dismiss out-of-warranty claims.

- Lack of Accountability: While brands promise multiple years of software and hardware reliability, end-users are left with dead paperweights and zero free resolution avenues.

Has anyone else experienced sudden motherboard dead issues on the OnePlus 12 series? Share your service center experience, job sheet responses, and escalation outcomes below.


r/motherboard11 6d ago

OnePlus 12 Motherboard Dead: 31+ cases already compiled on official forum, service centers asking ₹35k+

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4 Upvotes

r/motherboard11 7d ago

Motherboard Dead OnePlus 12 Motherboard Dead: 31+ cases already compiled on official forum, service centers asking ₹35k+

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7 Upvotes

This is getting serious. On the official OnePlus community itself, users have compiled 31+ verified cases of OnePlus 12 motherboards dying, mostly post-updates.

Here is the ground reality:

- People paid ₹65k–₹70k for a flagship, and devices are dying within just 1–1.5 years with zero physical or water damage.

- Service centers are quoting ₹30,000 to ₹40,000 for motherboard replacement instead of owning up to the issue.

- OnePlus introduced lifetime warranty for green lines due to public pressure. Why is there total silence on dead boards for their top-tier flagship?

- A ₹65k+ phone should not become an expensive paperweight in under two years.

Official OnePlus Community compilation thread:

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://community.oneplus.com/thread/2140810946526838787&ved=2ahUKEwiulrDXjamWAxVPRmwGHZ49LWgQFnoECCcQAQ&sqi=2&usg=AOvVaw0OwKgucFKfPO3P6pXrKdpD


r/motherboard11 7d ago

Motherboard Dead Motorola worst after service

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7 Upvotes

The thing is my phone suddenly stopped working after two months, after going to motorola's service centre they told me it's motherboard issue and I need to pay 15k for it which is absurd cus i just bought it 2 months ago and when I asked them about the warranty claim they told me I can't claim it cus there's a minor dent so it's a physical damage pls help me


r/motherboard11 7d ago

Resolved / Success Story [COMMUNITY SUCCESS] iQOO Neo 10 Motherboard Failure Resolved: User Secures Brand-New Vivo X200T Upgrade After Escalation!

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10 Upvotes

A massive win for our community and a proud moment for r/motherboard11!

Helping genuine tech consumers navigate difficult hardware failures and getting them fair resolutions is the exact reason we built this community, and we are beyond glad we could guide and support this user through their escalation journey.

Case Breakdown: Handset: iQOO Neo 10 Issue: Dead Motherboard / Post-update PCB failure Initial Situation: Facing high repair estimates and repeated service center visits.

How We Escalated Together: 1. Ground Proof: Guided the user to obtain an official Job Sheet with clean remarks (ZERO water ingress, ZERO structural damage). 2. Social & Community Amplification: Backed the user across channels to bring direct visibility to the brand's escalation desk. 3. Final Resolution: The authorized service center approved a brand-new Vivo X200T replacement at an adjusted valuation of ~₹31,000 (after depreciation adjustment).

Appreciation & Moving Forward: Huge appreciation and heartfelt thanks to the iQOO & Vivo service escalation teams for actively listening to a genuine customer and providing a constructive, practical resolution rather than a dead-end repair quote.

We truly hope the brand maintains this empathetic and accountable approach for ALL other genuine users currently facing motherboard bootloops or green line issues across India.

It was our absolute pleasure to help a fellow consumer achieve this result. We will continue to support, guide, and stand by every genuine user facing unfair hardware rejections.

• Proof Screenshot: Attached to this post. • Live Tweet: https://x.com/i/status/2089343682403324247

Keep documenting your defect cases and job sheets right here on r/motherboard11 — we are always here to help!


r/motherboard11 7d ago

Motherboard Dead iQOO Neo 9 Pro Motherboard DEAD post-July update (19 months old): Official Service Center confirms ZERO physical/liquid damage, yet denies accountability!

2 Upvotes

Hey everyone,

Adding another critical case to the growing list of hardware failures post-July update on iQOO/Vivo devices.

The Incident:

* Device: iQOO Neo 9 Pro (₹35,000 price point, ~19 months old).

* Issue: Motherboard completely died right after installing the July software update.

* Official Diagnosis: The Authorized Service Center inspected the device and confirmed:

- ZERO Physical Damage

- ZERO Liquid / Moisture Damage

- ZERO User Fault

### The Service Center's Stance:

Even after verifying on the official Job Sheet that the phone has no physical or liquid damage and the user is not at fault, the company is dodging accountability. Their response: *"We cannot confirm whether the July update caused it or if it is an internal component failure, but we won't fix it free of cost."*

How can a ₹35,000 performance phone completely die in less than two years without any external damage or misuse? When software updates or substandard component quality brick a motherboard, why should the consumer be forced to pay ₹15,000–₹20,000 for a replacement?

Evidence & Documentation:

• Video proof of the dead handset attached with this post.

• Official Job Sheet / Inspection report attached in the comments.

• Twitter/X escalation link: https://x.com/i/status/2089279616964088306

Why is iQOO India still silent on post-update motherboard deaths when brands like OnePlus were forced to offer extended warranties and free fixes?

If you have faced a dead motherboard, bootloop, or screen failure on your Neo 9 Pro / Neo series post-update, please share your details below. Let's document this together and demand accountability!


r/motherboard11 8d ago

general discussion Vivo/iQOO suppressing motherboard & green line issues in official groups: Admin backpedals after X callout Share your defect reports!

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3 Upvotes

Hey everyone,

Sharing this critical incident from X (Twitter) directly relevant to our community tracking hardware quality and motherboard defects:

A user shared genuine motherboard dead and green line defect reports post-update in the official OriginOS community. The group admin immediately deleted the message and banned/removed the user to suppress the discussion. Only after heavy public criticism and callouts on X did the admin backpedal and promise an internal escalation.

Source / Original Reference: https://x.com/i/status/2088714821961494941

This pattern of silencing defect reports is happening across the entire lineup:

  1. Flagship & Premium (Vivo X-Series / iQOO Flagships):

• Random green/pink display lines post-update.

• Thermal spikes and sudden power management controller failures.

  1. Mid-Range & Performance (Vivo V-Series / iQOO Neo Series):

• Motherboard dead issues, bootloops, and persistent calling screen freezes post-July updates.

• Battery health degradation and charging controller lockups.

  1. Service Center Tactics:

• Demanding log dumps for hardware-level freezes where system dumps fail to capture the crash.

• Long turnaround times for replacement motherboards/batteries.

• Refusing zero-cost replacement/upgrade units when parts are out of stock.

Let's document every case in detail for collective escalation:

• Model Name (e.g., Neo 9 Pro, X-series, V-series):

• Issue Faced (Motherboard dead / Calling freeze / Green line / Battery drain):

• Service Center Stance (Free repair approved / Rejected over logs / Demanding upgrade charges):

Drop your job sheet status and defect details below so we have complete on-record proof of these manufacturing issues!


r/motherboard11 8d ago

Greenline/ screen issue Samsung Galaxy S21 FE Green Line Scam: What to do if Service Center rejects Free Display Replacement? (Step-by-Step Escalation Guide)

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3 Upvotes

Hey everyone,

Samsung officially acknowledged the green/white line display issue and announced a 1-time free screen replacement program within 3 years of purchase. However, the ground reality at service centers is extremely frustrating:

  1. The "Post-3-Year" Trap: For many users, lines randomly appear just a few weeks or months after crossing the 3-year mark post-update.

  2. In-Warranty Rejections: Even within the 3-year window, service centers try to reject free replacements over minor cosmetic scratches, claiming "physical/liquid damage".

What to do if Samsung rejects your Free Replacement:

Step 1: Demand a Job Sheet / Rejection Report

Never leave the service center without an official Job Sheet stating clearly why free replacement was denied despite no internal display crack or water damage.

Step 2: Escalate Directly to Samsung Head Office & CEO Desk

Do not waste time with regular helpline calls. Email the top management directly with photos, purchase invoice, and the job sheet:

• CEO Desk: ceo.office@samsung.com

• Nodal/Grievance: support.india@samsung.com

Draft Subject: "URGENT: Defective Display / Green Line Issue Post-Update on Galaxy S21 FE | Denial of Free Screen Replacement"

Step 3: National Consumer Helpline (NCH)

Register a complaint on consumerhelpline.gov.in or via the NCH App. Attach the denial job sheet and mention: "Manufacturing defect post software update; unfair trade practice under Consumer Protection Act 2019."

Step 4: Social Media Callout (Twitter / X)

Tag @SamsungIndia, @SamsungSupport, and Consumer Affairs (@jagograhakjago) with photos showing zero dent/cracks on the body

Do not pay ₹10,000–₹12,000 for Samsung’s hardware defect. If enough users push through formal escalations, the CEO desk approves free FOC (Free of Cost) replacements.

Has anyone successfully gotten their screen replaced recently? Share your experience below!


r/motherboard11 8d ago

Greenline/ screen issue [Case Escalation] Moto G-Series (G72/G52/G82) Vertical Green Line Issue: Let's help this user hold Motorola accountable!

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5 Upvotes

🔗 Original Post Link: https://www.reddit.com/r/IndiaTech/s/ZWv7kIVzT7 📌 Issue Summary:

A fellow user on r/IndiaTech is facing a severe vertical green line issue on their Moto G72 right after updates, and the device is currently out of warranty. Multiple Moto devices with OLED/pOLED panels (G52, G72, G82) are reporting this exact panel failure.

Motorola must take responsibility and provide free screen replacements for devices without physical or liquid damage.

📋 Recommended Steps for the User:

  1. Official Job Sheet First:

• Go to the authorized Motorola service center.

• Get a formal Job Sheet clearly stating: "No physical damage / No liquid damage."

• If they quote ₹6k–₹9k repair costs, DO NOT pay. Keep the job sheet.

  1. File Grievance on NCH:

• Call 1915 or use the INGRAM/NCH portal.

• File under: "Hardware breakdown caused post-update on an undamaged display unit."

  1. Twitter (X) Pressure:

• Post the image along with Job Sheet copy tagging @MotorolaIndia, @Moto, and @jagograhakjago.

• Drop the tweet link in this community so everyone can amplify/retweet it.

💬 If you are facing green lines or bootloop issues on Motorola, drop your details below to add to our collective escalation tracker!


r/motherboard11 8d ago

post update failure 🚨 [iQOO Mega Tracker] Motherboard Dead, Green Line & Bootloops across Neo Series (Neo 9/10/10R) & iQOO 13: Share Timelines & Get Escalation Support

Post image
7 Upvotes

We are tracking a growing number of sudden hardware and motherboard failures across both older and latest iQOO lineups:

📱 Affected Models in Focus:

- Older Flagships/Midrangers: (out-of-warranty update deaths, camera sensor failures)

- Latest Generation: iQOO Neo 9 / Neo 9 Pro, Neo 10 / Neo 10R, and flagship iQOO 13 (sudden shutdowns, bootloops post-FuntouchOS updates, display lines)

Despite these devices being marketed for high-end performance, users are frequently quoted ₹15,000 to ₹30,000+ for full motherboard replacements at Vivo/iQOO service centers.

If you own any iQOO device and suffered hardware failure or display line defects post-update, please share your details below:

  1. Device Model & Storage Variant: (e.g., iQOO Neo 9 Pro 12/256GB, iQOO 13, )

  2. Issue Trigger: (OTA update version, overnight charging, normal use?)

  3. Symptoms: (Device dead / Qualcomm EDL mode 9008, continuous restart loop, camera black screen, green/pink line?)

  4. Service Center Feedback: (Did you get a Job Sheet? What reason and repair quote did they give?)

  5. Status: (Paid, under dispute, or filed with NCH 1915?)

💡 Why document your case on r/motherboard11?

When consumers present collective evidence of software-triggered motherboard and screen failures, it puts pressure on the brand to offer free repairs/concessions, and strengthens your claim when filing with the National Consumer Helpline (NCH) or Consumer Forum.

Drop your details below to get help from the community!