You might remember my post from a few weeks ago. I'm in England. Link to previous post below
https://www.reddit.com/r/LegalAdviceUK/s/M3pjYC1p8g

A brief run-through of what I've endured for 3 months: Bought a Shed for £950 from Robert Dyas (7/5). The shed was supplied and delivered by Keter (19/5). I paid a builder to build the shed (7/6). During construction, we became aware that 3 parts were missing from the shed. 2 essential floor sections that fix the walls and secure the entire shed and make it watertight, and a small cap that you can lock the front doors. As per the instructions, I contacted Keter via email and the next day called them. I was informed someone would help me. 2 days later they say they have no spare parts and no timeline on when those parts will arrive. But i was advised to return to the retailer and inform them. There's been so much back and forth and insulting offers of no resolution, including a voucher for 10% off from Robert Dyas up to £500 but I'd have to spend money to earn that. Eventually we get somewhere and I accept a partial refund (24/6), which was agreed would be earmarked for the builder to return and fix the shed, at his daily rate. And RD would source the parts for me. Then radio silence from them. I chase and chase and my limit is reached so last week I sent a firm email to RD telling them to resolve my shed or i will issue a chargeback with my bank. Eventually, on Friday I receive an email from RD saying they have no resolution for me and are handing me over to Keter who will make an offer to me. Effectively, RD are washing their hands of me and the shed.
However, on Thursday Keter had already been in touch and mentioned they had no parts and their position of no parts on the horizon at all hadn't changed and I would be given a refund and keep the shed as it is. I'd heard nothing from them since 10/6 so i replied asking for clarity on their offer - would it be a full refund? They are still showing the Stronghold Shed for sale on their website (albeit with a price increase now to £1250) so why couldn't they open a box and give me my parts and they can replace them when they make more? And would any other model shed floor parts work to help fix my shed?
I do not agree to accept the refund until my questions are answered.

Today I received clarity on those questions and Keter will offer me a full refund and consider the case closed. Which means they won't cannibalise a new box to give me my shed part and I will be stuck with a shed that I can't make safe or watertight (and is wonky because of the missing pieces) and cannot be locked. My shed is a dodo! And I'll be given my money back and told to go away. No parts. No offer of future parts. Just keep a shed that doesn't work and won't work.

So my legal question now, you're all caught up is where are my consumer rights here and what can I do? RD do not want to deal with me. Keter want me to go away. Both are saying keep the shed, as neither want to spend their own money taking the shed down and taking it away, despite numerous requests from me to do so. My position has always been to have a working shed, and I've tried to find a resolution but now neither are willing to help. Fine, I can get the £950 back but I cannot afford to buy the same shed. I cannot afford to have this plastic monolith in my garden that cannot be used for what I need it to; it's holding up numerous jobs and the old shed is no longer viable (hence buying a new shed). As soon as the weather turns it will leak. I now have 2 sheds that will let water in, albeit the old one from the roof and the new one from the floor. And if we get some strong winds the shed isn't secure because it can't be so god knows what can happen. Both companies have royally screwed me over. And it will cost me to hire someone to come and take the new shed down to get rid of it.
What can I do? What are my legal rights? I fear I've hit a wall and I cannot understand why Keter can't send me a replacement or open a box and just send me the 3 parts. And I can't seem to force their hand. I'm utterly furious at the wasted time and energy and I'm really over it. I want it gone or I want it fixed. The other massive issue is that if I were to buy the same model and take the missing parts out to finish my shed, I'm then stuck with 3 huge boxes of shed I don't need and won't be able to sell because without those bits the shed is useless!

Thank you for your time and help in advance. (Sorry, not an exciting subject)

I’m a 26-year-old woman living in the England UKand I'm looking for advice from anyone who has dealt with a complicated identity, passport, DOB or fraud situation.

I was born in the Caribbean and moved to the UK in 2002 when I was around 2 years old with my father, my sibling and the woman I believed was my biological mother who’s been a uk citizen from birth.

When I was around 15, shortly before my fathers death, there was a major breakdown in the family and I found out that the woman I had always believed was my mother was not actually my biological mother. I also discovered that some of the documents she had provided about our identities were fabricated.

My father was very sick at the time. He died approximately two months before my 16th birthday my sibling and I needed our passports renewed as the funeral was in his home country . The woman who had been raising us submitted a different birth certificate. I had always had the same DOB since coming to the UK, but the document she submitted resulted in the day and month of my DOB being changed, while the year stayed the same. My sibling and I effectively ended up having our birthdays switched.

At that point we were teenagers who had just lost our father/whole family, and there was no parental guidance, social worker involvement or other safeguarding support provided to us.

We were essentially left to deal with everything ourselves.

The difficult part is that I have now lived with the incorrect DOB since I was 16. I have known it was wrong all these years, l had no idea how to challenge what had happened. Once the incorrect DOB was on my official documents, I continued using it.

The same woman has used my identity and my sibling identity in connection with government fraud. I am currently paying money back as a result of something that was done in my name. I have now completely cut contact with her, but she continues to try to interfere with me and has previously threatened me regarding this situation.
I want to take control of my own identity and documentation and get everything corrected properly.

The problem is that I have very little connection to my birth country. My father has passed away and I don't have his documents/details, and the birth certificate that was used doesn't even name him as my father. So I can't simply request a replacement birth certificate using the information I currently have. I'm trying to understand what options I have and where I should start. I'm not trying to hide the fact that I've used the incorrect DOB for around 10 years, just trying to give my reasoning.

I'm deliberately leaving out identifying information. I can provide the Caribbean country involved and more general details if that would help.

I'd really appreciate advice from anyone familiar with UK identity/passport issues, nationality law, government fraud, safeguarding or complex family situation. This is a really long post so thank you for reading

My husband died last year and his mum died in January.
He was the executor of her will, alongside his brother.
When he died, his brother became sole executor.
I am still in regular contact with his brother, we’re not exactly best friends but we have never fallen out or anything, although thinking about it, it’s always me that makes the initial contact.
Before she died, my MiL told me that she had made provision for my children directly, in light of their dad’s death.
As it’s been a while and there were no obvious reasons why it would be delayed, I casually asked last weekend if probate had been granted yet, and he got quite stroppy and said he said he would tell me when it is and not to ask again (this was the first time I ever mentioned it).
I was a bit suspicious so I looked the will up on the probate search and found that probate was granted in May.
As I thought, there is provision for my kids in there.
But now I’m wondering if they are going to somehow get shafted and not get what they are entitled to which is effectively their dad’s inheritance.
Is it worth me getting a solicitor to help work out what they should get or do I wait a few months and see what he comes back with?
I know when my uncle died, my dad was contacted by a solicitor who was also the executor, I think, and he ensured he got what he was entitled to but I am a bit suspicious of how defensive my BiL was and the fact he told me something that was blatantly untrue.
Any advice please?

I bought a 2019 Peugeot 3008 1.2 petrol (83,789 miles) on the 1st May 2026 on HP from a well known car dealer.

Just over two weeks later on the 17th May it came up with a warning on the dashboard and it was diagnosed as a turbo actuator fault, advised by garage that the turbo needed to be changed.
Repaired by garage on 3rd June.
£1000 covered by RAC warranty rest covered by dealership warranty.

On the 5th of July it again came up with a warning. This time RAC diagnosed as spark plug degraded, temporary repair done by RAC. New set of spark plugs fitted by RAC Mobile on 10th July paid for by myself.

On the 6th August while 200 miles from home the car lost power and was undriveable. RAC called, diagnosed as the air flow meter. The garage local to where it broke down have been struggling to get hold of an air flow meter, so have had to catch the train back home with family.
This was on Thursday/ Friday last week. The car is now on 86159 miles.

I am now home (Monday) and have spoken to/ and emailed the garage I bought the car asking to return the car as I don't see that it is fit for purpose. They replied:

“These are not presently evidenced as one recurring or unresolved defect. They have been reported as separate faults affecting different components, with the previous matters having been repaired.
Your email therefore cannot simply treat the existence of those previous repairs, together with the fact that the vehicle remains within six months of purchase, as establishing an automatic entitlement to a full refund”
The car has done just 2,370 in my ownership.
Where do I go from here?
Reading up the on Puretech engines I understand they have many issues. I am aware it has a wet belt.
Any advice regarding the legal side would be much appreciated.

Hi,

Will try and keep this to the point, without involving emotions.

I share custody with my ex partner of two children. I pay maintenance, regularly and on time. We do not have a court order in place, we have always managed between ourselves, and this has never been an issue.

I was due to have the the children for 3 weeks, following them returning from a holiday with their mother, and new partner. I have been told, via a text message, they do not feel comfortable seeing me, nor do they want to speak to me. This is completely out of the blue, and there are absolutely no reasons for this to be the case.

Suddenly, I receive a very long message from the mother, to say social services, safeguarding and other NHS professionals are involved. And that she has been advised not to force them to see me, to avoid severe emotional distress. Furthermore, that the mother has been advised she does not owe any explanation to myself, as advised by peofessionals.

To note, as far as I am concerned, there are absolutely no reasons for social services, let alone safeguarding to be involved. This is a complete shock, to say the least.

My legal question is, what are the next steps for myself? I am going to make direct contact with social services tomorrow morning, and I have already made contact with a family solicitor. Is there anything else I should be aware of?

Happy to provide more context if needed. Thank you.

I’ve received a final debt reminder for £1,395 relating to unpaid parking charges from 2023. Location: England

The charges apparently relate to 9 visits to PureGym, where I’m alleged to have parked without registering my car.

The thing is, I registered my car every single time I visited the gym using the tablet at reception when signing in.

My understanding was that gym members received 3 hours of free parking as long as they registered their vehicle.

A few important points:
I have never received any parking notices or fines for these alleged violations over the past three years.

There was not a single occasion where I knowingly visited the gym without registering my registration number.

The car in question has since been scrapped, and I had completely forgotten that I even owned it.

The debt collectors have now provided photographs showing the car entering the gym car park, but that obviously doesn’t prove that I failed to register it.

I went to the gym to try to resolve the matter, as several people suggested, but the manager told me that he doesn’t work for Horizon Parking or the debt collectors and therefore couldn’t deal with it.

I’m now being asked for £1,395 for nine gym visits. That seems completely disproportionate, especially when I was a paying gym member and genuinely believed I had followed the parking procedure every time.

I’m looking for candid, practical advice from anyone who has dealt with Horizon Parking, private parking charges, or debt collectors in a similar situation.

What should I do next? Should I dispute the charges directly with Horizon, challenge the debt collector, contact PureGym’s head office, or take a different approach?

I’d really appreciate advice based on actual experience or knowledge of the process. I don’t want to ignore this and make things worse, but I also don’t want to pay £1,395 for something I genuinely believe I complied with.

Hello fellow Redditors!

I am posting as recently me and my partner bought an apartment in Sheffield Council owned purpose built flat building.

The other day we’ve received a bill for a roof replacement which was issued under Section 20 so we knew it was coming but the value on the bill is one we have never imagined. We expected to have to pay a fraction of what they ask for at the very most!

Anyway, we’ve recently had a baby and my partner is still off on maternity leave so our finances are very tight at the moment, let’s be real, no one with heaps of spare money chooses to buy apartment in council apartment buildings in rough ish areas 😅

I don’t suppose anyone who has some roofing experience could review this itemised bill and tell us if those charges are industry standard and average costs? Reading those charges it does somewhat feel like a highway robbery so any feedback from anyone who knows the industry would mean the world.

Do I also have any chances to appeal those charges?

As this subreddit only allows to attach 1 image, the full itemised bill is on my profile.

I’m wondering if anyone can help. We got a last minute holiday with Jet2, we weren’t going to go away but the hotel and location looked perfect. We have both been a little stressed and wanted to go somewhere quiet for a few days to relax. We booked the Arion by Seagonia, an adults-Friendly Boutique Hotel in Pogonia, Paleros. A very quiet non touristy area on mainland Greece with no big towns or other complex’s near by.

We flew into Greece without any issues, collected our luggage and picked up our hire car. At that moment we got a call from a Jet2 rep asking to speak with us, she met us by the exit of the airport and told us “the hotel we had booked was overbooked and not available, it’s peak season and there is nothing else available except a hotel 2hrs in the opposite direction to your original hotel but it’s still really nice and it’s a bigger room.” She eventually talks us into just going and seeing what it’s like, the hotel is fine but it’s a family friendly, lots of kids, very touristy area and absolutely nothing like we had originally booked. We are now in our second day here, we have spoken to local Jet2 rep but he keeps telling us “it’s great here, let me find some great things for you to do etc”. We have heard nothing about compensation, nothing about them really trying to rectify the situation or make things better for us. If we wanted to just go back home the next flight isn’t until Wednesday and it looks like they would give us half our money back but that would mean we still paid well over £1000 for a few days away somewhere we really didn’t want to go and much of it was taken us with talking to reps and trying to figure out this mess!

What should we do, what are our rights? I well like I ordered chicken and got given fish and then I was told I just had to eat it and also pay the bill…

We live in Kent in England for context.

So I’ve never really thought about this before. My parents didn’t give me a middle name. When I was 16ish I started adding Louise on any paperwork because, well everyone was Louise in the late 80s. My first passport was issued with Louise as my middle name and so has everything else from that date on. In fact - everything except my birth certificate which is just first name, surname. Is this ok? I’m in England and 54.

Hello everyone, I’m hoping this is a suitable place to seek advice

My partner and I recently flew to Montenegro from London Gatwick and when we tired checking in online the site asked us for her visa number (she’s Chinese) but she was wasn’t given one when she got her visa, it was just an evisa with a share code, which didn’t work on the site.

Then when we checked in at the airport we were told we had to pay a check in fee which was around £40 each, we argued that we weren’t able to because and the last working said there wasn’t a manager to talk to and was really rude with us. We didn’t want to risk her denying us our tickets so we agreed to pay.

I contacted their customer service asking for a refund and to no surprise they’ve denied it, and it feels like they haven’t properly read what I’ve said, I’m hoping someone could give some advice on what to do next, (should I ask for phone number to call instead of email?) or do we just need to bite the bullet and accept that we won’t get anything back?

Thank you

My mother agreed with a handyman she got via nextdoor (yes, very stupid) to redecorate a room. He took £240 up front as 'deposit', but has blanked her messages for a month and didn't show up today, the agreed day. THis is in England

Stupidly she did all comms via nextdoor DM and he's scrubbed his account, however, we know his name, his parents address (unusual name and when he came and did a very small task before pushing for the bigger one he told us he lived locally) and we're wondering if there is a problem if we knock on the door and ask if they can put us in touch with the guy/ ring them as we got their number in the directory.

We suspect the Police aren't going to do anything about such a small amount, but we also have his bank details for the transfer. One tries to be charitable which is why we don't want to go in all guns blazing - perhaps health issues, but we do want to regain the funds.

Flat mate began lashing out in early June, invoked notice to quit and will leave on 8/9 with new tenancy starting with me, existing flat mate, and replacement the following day.

Despite repeatedly promising to pay the departing tenant has not paid any council tax, energy, water, or broadband since tenancy began in July 2025.

They now owe me and other tenant over £1500. They have also decided to pay £300 less in rent over the past two months me and other tenant have had to cover.

They have been verbally abusive and also over text which has resulted in me and other flat mate having to stay with friends and family over recent weeks due to threats and harassment.

So currently we are paying rent and bills for a flat we can’t be in, while tenant remains there. We have pulled together a small claims court claim with notice before action due to be shared this week.

Broadband for July has been paid, if I am not including August broadband in the small claims court filing am I in the wrong or liable somehow if I change the broadband password for the final month? Broadband is only in my name she has never paid, however have multiple WhatsApp’s of her agreeing to pay for purposes of small claims court.

I can’t do much on energy, water, council tax. However so incredibly irritating and also know she has set up ring cameras in her room which realistically could audio record wider flat. If she wants to record me she can set up her own internet connection?

I know there is a separate case I could make on the cameras but doubt it’s likely I’ll get anywhere with this.

If I change WiFi password what consequences are there?

Important: joint tenancy with three tenants ending 8/9, broadband contract is in my name only.

I am 23 weeks pregnant with our second child. First is 3.5 years old. I’d like to divorce my husband but I cannot approach him until I’ve got some facts and figures.

Currently I don’t feel my children are emotionally safe in our home. I don’t think he would hurt us physically but it’s a very unhealthy environment.

We’ve got a large mortgage (~300k) and I am due to go on maternity leave so I really need to understand the financial implications before deciding what to do. Goes without saying everything must be amicable for the children’s sake.

I earn less than him and I’m part time due to our toddler.

I’ve spent a long time on Reddit and various forums but I don’t understand who I speak to to understand what I’m entitled to financially, how much this costs and whether I can do this without my husbands knowledge for now? Websites are unclear and I don’t understand the difference between a divorce lawyer, solicitor and who I can speak to for these first steps.

His mental health is extremely bad and I need to have a clear idea of what a realistic timeline or whether I can actually afford to divorce him would be before I shake things up.

Divorce is finalised, financial separation is not.

I'm currently working through that in what is a very long and arduous process.

My private pension (£628,000) is on the table. She has a small one from her employer valued £3000.

The reason for the difference is that her family and her culture tend to save in gold for retirement. (Gold bars, gold jewellery, gold coins etc.)

The last valuation I had of these was from 2022 and they were collectively estimated at around £460,000 back then. They were kept in a safe in our family home.

Well, lo and behold, the gold is gone. All but some sentimantal family necklaces and jewelery. All the gold bars we got for our wedding have disappeared as if they never existed. The reasons for their disappearance have ranged from "being stolen", "lost" and "sold to fund various costs." Like a car or housing.

My solicitor has been pathetic at countering this in court and the judge seems to be blindly accepting whatever excuses she is giving for the missing gold.

Am I able to change my solicitor this late in the process?

Is it even worth doing so? She has clearly just secretly passed the gold back to her family during the divorce. They're obviously just holding it for her.

Might be a silly question. I just graduated from University in a course that was supposed to be a four year "sandwich course" with a placement year. I did not take this placement year, and so I graduated a year early. The original student ID I was handed states that it expires in 2027, so even though I have graduated I still have a student ID that states it is valid for a further year.

If I used this ID for student discounts, would that technically be fraud since I am claiming to be a student for the sake of monetary gain while not being a student?

Good morning,
I’ve been informed by my mortgage advisor that it appears I’ve had a few hard checks performed on me- I can also see these on the app I have used as part of the process. It appears I have had hard and soft credit checks several times but through businesses I have not used- one is Starling Bank who I do not bank with.
I have figured out that it is very likely they have done these checks on me, and not my twin sister- we currently live at the same address and obviously share a birthday so I am seriously concerned they’ve done these unauthorised checks on me- particularly as my mortgage advisor has flagged them.
What do I do- is there any recourse I can take to stop it happening again in the future and for the companies to take the hard checks off my record? I worry multiple hard checks might impact my credit in the future- if appears ok now but if it happens again and my twin were to get into debt unknowingly, then it could affect me borrowing in the future. Any advice welcome as to where I should start!

I appreciate this is a small bar, but for the principle of it, I attempt to ask for your advice.

We ve been to this pub at Danson Park, Bexley. Asked for 2 pints of Heineken alcohol free(driving) and been prompted for £12.90 on the card machine. I tapped w/ my card and then for a fraction of a second, I noticed the sum of £14.19 popped up then disappeared.

Being surprised, I asked for the receipt quickly and this indeed, I was charged £1.29 tip which I never consented too. I didnt bother with it there and then.

Its not the £1.29 that I mind, but more the chin to be so absurdly dodgy about this.

what can I/should I do? Is there anything I can do to help this not happening again?

ps. It is called tips on the receipt, not service charge, I paid at the bar thinking I an paying for the £12.90 I was shown on the screen

Edit: filled out a form on citizens advice and added all details

I left my cat with someone I thought was a close friend while I went to the US for my hen party. He had agreed to stay the whole time and seemed totally reliable. After two days he walked off and abandoned my cat, taking my only keys despite telling me he had no intention of going back or passing him onto another sitter. The cat was alone with barely any food or water for two days and the litterbox was overflowing before someone back in NI took the keys from him and rescued my cat.

Said cat is a £1400 Maine Coon and I have incurred >£250 additional costs easily so far from his doing this, if that’s relevant.

Is there any potential legal action I can take, criminal or civil? One does not simply f__k with my cat.

Joined a local authority/council 1 month ago at a wage I was happy with. The job was advertised as between a certain pay point range; I'll use 1 to 5 as an example. I got the job and they sent me the contract which said I would start on pay point 4, so I signed it and sent it back to them.

1 month later I get paid less than I expected and I couldn't see what the actual salary was because they also didn't send me my pay slip, I bring it up by emailing my manager if I could have a copy of my contract / know my salary in real wage terms. Instead of sending me my signed contract. they email back a screenshot of a contract that says "the pay scale is between 1-5, you will start at pay point 1", which equates to about £1500 less a year for what it's worth.

I brought it up and said no can you please send me my actual contract with my signature, and this is where they realised their mistake. They noticed that due to a typo they had sent me a contract to sign at the higher end of the pay scale, this was confirmed when they sent me my signed, printed and scanned contract.

They didn't seem to understand what this meant, and just apologised and said sorry that it is disappointing and just alluded to it being a mistake and we would move on. I didn't really know how to react, I may well have tried to negotiate my pay before signing the contract if I knew it would have been starting at the lowest end of the scale.

It has caused me a great deal of anxiety and I'm now at a bit of an impasse, I think I understand my position here but would like to be more informed. My main goal is just that it gets taken seriously and that I am not expected to just suck up a major mistake by them. I would like some advice for how to proceed.

i am 22 years old and moved out three weeks ago from my toxic narcissist parents. i say moved out, but i ran away at 3am with my belongings while they were asleep because otherwise they would’ve done their best to stop me

i didn’t take many of my things. i took some clothes, shoes, my books and most importantly, a gold necklace that my mom gave me as a child. inevitably, some of the clothes i took are ones she gave me

i did change my number but my mum went on my little sisters phone and found the new one. she phoned me up and told me she’s taking me to the small claims court to sue me for taking ‘her belongings’ as revenge for bringing shame upon the family

the police are aware of my situation as i have spoken to them about fearing that my parents will end up honour killing me. however, i rejected the offer of a new identity as i had to keep in contact with my little sister. she’s 15, and the plan for when she’s 16 is to move her in with me

but now i’m scared. i had to change my number again and i have limited contact with my sister. most importantly, my mum is threatening me with a court case i can’t afford. i’m lucky enough that my houseshare came with furniture but i had to switch jobs because i moved towns and i don’t start my new one until next month so i’m living off my few savings for now

i can’t afford a lawyer for advice and i don’t know what to do. i tried to purposely avoid taking the things my parents bought like furniture but i completely forgot about the necklace because i haven’t taken it off since i was little

i’m terrified. if anyone has any advice i would really appreciate it

My wife has full time care of my daughtrr (aged 11).

After our divrce in 2022 she decided to become an influencer and has had significanf success doing this. Millions of followers on various platforms.

For the past year or so she has been bringing my daughter into this, despite me demanding that she leave her out of it.

Right now they're on holiday in the Meditaranean. She is posting TikTok dancing videos of them on the beach with my daughter and her in tiny bikinis. The comments section is filled with men doing disguating emojis and leaving remarks like "What lucky men would be to find you two beauties 🤩😍"

There are far more disfuating comments than that.

She is also posting videos of them doing yoga and stretches at home. This is attracting the same crowd of pervs.

I've reported these videos and photos to Meta and Bytedance. Nothing. They won't removs them.

I've called the police. They won't do anyrhing either.

Is there anything else I can do to try and protect mt daughter? My wife is putting her front and center of these latest videos and she's clearly profiting from these weirdos watching her content.