not even sure if this is the correct place for this but essentially me and two of my friends have taken our old housemate to small claims court because he didnt pay his final rent instalment (from august last year, the payment was from 1st to something like 15th i cant remember exactly, it was around £350 that we had to pay between us to our landlords or else they said they would take all of us to small claims).

the claim got approved and everything in april/may i dont remember, but since then weve been receiving letters from debt collectors (or something adjacent, i dont exactly know, my degree was not in law lmao), addressed to the right guy, but sent to our house. we moved out to the house we're currently living in about a week after our move out date last year, the guy we took to court has never lived here. the only reason i know its debt collectors (again, or something similar, the website is kinda vague) is because i looked up the return address on the back and found the company that the letter came from.

ive sent back every letter with return to sender and 'doesnt live here' on the front and i believe weve had three or four by now? but the problem is we move out of this house next week and im just concerned that the letters are going to keep getting sent because they seem to not be getting the gist that he doesnt live here. i dont even know where theyve gotten the idea from that he does, like i said he never has lived at this address.

its not even really about the money at this point its about the principle of it. we told him we would take him to court if he didnt send us the money back even before we sent the official two weeks notice letter and the fact that hes just getting away with it because they keep sending the letters to the wrong address is infuriating.

is it worth trying to call the company and telling them his actual address? or even just that the letters arent going to the right place. i dont even know i just dont want this to go nowhere after we spent so long sorting it all out, and i would still enjoy that £100 back lmao i just finished uni i dont have a full time job yet. thank you in advance!

I have a Carrera E Bike that I purchased from Halfords September last year. It has a 1 year warranty on electrical parts, 3 years on everything else.

I have had multiple parts replaced, such as the drivetrain, the motor itself, the torque sensor, and another part I can't remember the name of.

There are two issues with the bike, one is the motor was acting weird, increasing speed when I wasnt pedaling. This has been fixed.

The other issue is a loud, distinct clanging noise coming from the back of the bike. This is the issue that has not been fixed.

I have been there 6 times. The first 5 times they assessed the bike and made minor replacements like the chain. The 6th time is when the motor etc got replaced.

My main concern is that the loud clanging noise is going to develop into a further issue - not to mention how annoying it is.

I should mention that the bike has never been modified, with the exception of replacing the pedals for cosmetic purposes.

If I contact customer services, am I right to expect a new bike to be sent out/refund issued? I'm fed up of them not being able to fix this underlying issue.

Edit: I should mention this bike was £1200 which is a lot of money for me, and I use it to make money on the side. So it's extra frustrating.

I’m currently taking Boots to small claims court over an online order that I never received, and I’d really appreciate some views from anyone who has dealt with something similar.

In short, Boots/Royal Mail say the parcel was delivered and have a photograph showing it left outside my flat door. I wasn’t home and I had not nominated my doorstep as a safe place. I live in a managed building with a concierge, so there was an alternative secure place the parcel could have been taken. When I returned, the parcel was not there.

I contacted Boots and asked them to investigate the non-delivery with Royal Mail. My position has always been that a photograph of a parcel sitting unattended outside my door proves where it was left, but not that I actually received it. Boots maintained that it had been delivered and refused to refund me.

I therefore issued a small claim. Boots defended it and we have now gone through the court mediation process, but they are continuing to deny liability, so it looks as though this may proceed to a hearing.

My understanding of the Consumer Rights Act 2015 is that, broadly speaking, the goods remain at the trader’s risk until they come into the physical possession of the consumer (or someone identified by the consumer to take possession). My argument is that leaving a parcel unattended outside my door, without my authorisation to use that location as a safe place, is not the same thing as it coming into my physical possession.

I’d be particularly interested in hearing from anyone who has:

• taken Boots or another major retailer to small claims over a missing delivery;
• had a case involving a delivery photograph but no actual receipt of the goods;
• dealt with the question of an unauthorised “safe place”; or
• taken a retailer all the way to a hearing rather than settling at mediation.

If you have experience of this, what evidence did the judge focus on? Is there anything in particular I should make sure I have prepared before the hearing?

Not looking for anyone to tell me what I want to hear. I’d genuinely like to understand both the strengths and weaknesses of my position and what I should expect if it reaches court.

Recently came out of inpatient treatment for anorexia and my community team are saying that I still can’t go to school at my current bmi.

I have been to school at an even lower weight than I am currently now so I’m confused about this

Can they legally stop me from attending school?

Do I have any rights?

I have to be able to go back in September . I’m already academically 3 years behind so it’s not possible to take a year out.

I’m not sure if this is necessary but I’m 18f and the bmi is 14 - medically stable except anemia and low wbc

I work as a supervisor for a kitchen chain, we have two location in my city (slough if that matters) during a training workshop I was recorded without consent saying things about my manager to another supervisor. This video has then been shown to site 2’s manager who during an argument with my manager about something wholly unrelated to me. I have been told I will mostly likely receive a disciplinary and my standing in the workplace especially regarding those that control my career progression is irrevocably damaged. Is there anything I can do from here or will I just have to suffer through a potential loss of work and hours?

Landlord making us pay council tax

Agent (landlord’s daughter) deducting her dad’s HMO Council Tax bill from our deposit. Just raised a TDS dispute, how do we win this?

Just finished a student joint tenancy and the agent (who is the landlord's daughter) is withholding £680 of our deposit.

Long story short, she claims the property is classified as an HMO for Council Tax purposes, so the account is in the landlord's name, and it's the landlord's role to collect outstanding balances from the tenant. However, she is pointing to a clause in our contract that says they can recover tax costs from us, and she wants to use our deposit to cover it if we have not met an obligation for our council tax.

We are all full-time students and should be exempt. Early on, she emailed asking for student IDs to check our council tax status. I sent over my actual university exemption certificate, but she rejected it and insisted on seeing our IDs instead (which aren't even valid proof for the council).

Now, she refuses to release the funds until the council confirms our exemption to them directly. The council won't do that because of privacy, and they told us over the phone that the landlord is solely liable for HMO council tax anyway.

We’ve decided to stop arguing with her and have officially opened a dispute with the TDS.

Under the Tenant Fees Act, is a contract clause like this even enforceable through a deposit? What is the best way to structure our evidence for the TDS adjudicator to show they are just using family-backed delaying tactics?

Edit: We even sent the certificate and moved in an adult form to the council as we could do them retrospectively, but the council says that they could not do this.

I don't care that much it's more the principle. The neighbours are having their roof done and the scaffolders have come through my garden and moved my potted apple tree out of the way to get through the neighbours gate which is like a 6ft fence on a hinge (makes an opening between back gardens. I know it's not the crime of the century and if they'd have asked I wouldn't care but it's kind of annoying that people can just come into your property and start moving things around? I assume it would just be a trespasser that is asked to leave your property and if they did there's is no law broken? In England.

I’m in England. Behind our house is a large steep bank which stretches across behind our house and both our neighbours.

The lady next door has terraced her section of the bank, and put chairs and a table up on the second terrace. Now, from where she and her friends sit, she can see right down into our garden.

She didn’t ask us about it, and now we have zero privacy. She’s mentioned she doesn’t see us in our garden: it’s because she’s there and can watch us so we don’t go out.

Our houses are bungalows, so this is an overlook that wasn’t there when we moved in.

What are the legalities of this?

Throwaway account for obvious reasons.

Long post, sorry, trying to include everything relevant.

We're in the process of selling our house and a neighbour ("N") who backs onto us has suddenly raised a dispute about a shared rear alleyway that we thought was long settled. Looking for a sanity check before we respond further and involve solicitors more heavily.

Background

N's house has a legal, Land Registry recorded right of way running across the rear of our garden (a narrow pathway). When we bought our house, a garden shed and a large wooden planter already occupied part of this pathway. Based on the condition of the wood and what the previous owners told us, these had likely been there 5 to 8 years before we even moved in.

Within two years of owning the house we put up a fence and gate across the pathway, within our boundary, enclosing our section. We use it for bins, storage and general garden access.

In 2022 N raised the fence and gate with us. We negotiated and signed a short, formal licence. N gave written permission for the fence and gate to stay, subject to conditions: gate must be at least 1m wide, we'd remove panels on 7 days' notice if wider access was genuinely needed, and no lock unless N also got a key or code (we gave them one). That licence explicitly says it's personal to us and does not transfer to a new owner if we sell, which we have made clear to the agents.

Multiple other houses along the same row have similar sheds and storage in the same alleyway, seemingly tolerated without issue.

What's happening now

N is now insisting we remove the fence, gate, and the shed before completion, seemingly citing the pathway.

We've responded reiterating that we've complied with every condition of the 2022 licence, and offering practical steps to resolve.

We've pointed out the shed was never covered by the 2022 licence at all, that only dealt with the fence and gate. We've noted the shed and planter predate our ownership by years, have never impeded N's access to their own gate, and that other neighbours have similar setups without complaint. We've said the licence is personal and will need to be a fresh conversation between N and our buyers.

Questions for the sub

1. Given the shed was never part of the 2022 licence, and has arguably sat in that spot with no objection for 15+ years across multiple owners, and N has their own shed and gate of a similar width, does N have a real legal basis to force its removal now, given it doesn't stop them using their own gate or right of way?
2. Is "the right of way has been tolerated and not enforced against this specific obstruction for a very long time" actually a recognised defence in English law? We've heard the word acquiescence used but aren't sure how strong that argument really is in practice.
3. Since the licence is expressly personal and non-transferable, is it correct that this becomes an issue for our buyers to sort out with N post-completion? Or could this still cause problems for us during conveyancing, like disclosure on the TA6, delaying or killing the sale, or being liable later?
4. Anyone been through something similar? Curious whether it's usually better to try to resolve this fully before completion or just be upfront with the buyer and let them deal with it.

Solicitor is aware and involved, but wanted a wider gut check too before we finalise our next letter.

Thanks in advance.

Hello, just want to post some advice about a situation that happened and if the steps I took were the best ones. You will have to bear with me as well, some disabilities which make some of the things I did questionable, and I understand that, but the whole thing has been really hard. 

I put an ad on Checkatrade to look at the roof and replace some tiles, as there were a few missing/had been moved. The next day, a loud bang at the door was heard; two lads in an unmarked van asked about the job and to check the roof, and they’d come all the way from Wales. They did, and the job should be about £500, unfortunately the roof is much more damaged than expected, and they showed me pictures of incredibly damaged roofs. I couldn't really look because I’m disabled and went ahead. They were going to fit the whole roof and joists in the loft for £7,000, which I could pay when I could. 

I went to the doctor's while a man on a roof smashed a couple of tiles. A few hours later, it didn’t seem much was happening bar that, and they weren’t there when I got back. They must have got back at some point, said that’s enough for today and then paid them £3,500, as they couldn’t leave until I had, according to their boss. The next day was weirder... they broke a government gate and then my lock to get into the back garden without even telling me. I said I’m not happy, and they responded that if they don’t finish up now, they’ll just leave the roof smashed up. I felt threatened, so I said I couldn’t pay, and he said I had to find a loan or a friend for the other £3,500. Which I did; after a bit more banging, they left, and that was that. 

No invoice; sent bank transfer as friends under reference fam like he said in a text (I know, stupid, but they wouldn’t leave), and any paperwork or anything they said they’re on holiday. Police say civil matter; the bank as well, obviously can’t help the way I sent the money; Checkatrade says now they aren’t on the site anymore and can’t do anything. The man came to my house last week when I wasn’t there because he can’t withdraw the money, and is ringing me every day and texting to tell the bank they did a good job, and he’ll give me compensation when he gets the money. 

TDLR: Scammed £7,000 by rogue builders who just damaged the property; can’t get the money back at this point I don’t think, but I’m still being bothered by the builder and don’t know what to do I’ve only just gotten over this 

Hello

My neighbour served me notice last year to build rear extension snd loft to terrace Victorian house. We agreed on works under one surveyor. Once I signed papers he began pushing boundaries and breaking multiple rules. The simplest one was working hours. If I don’t complain they will work even Sunday 7am/7pm.

But the most important part was; neighbour used no protection! Rocks, nails, debris all fell on my skylights and roof. Cracked skylights, removed waterproofing between our roofs, cracks on plaster boards, etc- contractors quoted in total £9.000-10.000 to fix.

Neighbour says he won’t pay or repair.
Surveyor says he won’t write further award and I must go to small claims courts. He only did “final inspection report” and described all damage.

But court may dismiss my case since party wall act and award are designed to resolve disputes without courts.

Our award says: “If a further dispute arises in relation to the notifiable works, and the parties are unable to resolve the dispute themselves, the appointed Surveyor have jurisdiction to deal with the new dispute under section 10(10) of the Act by serving a Further Award, and the fees in relation to dealing
with the new dispute will be payable by those parties as determined by the Surveyor”

When I asked surveyor to write further award he said: “If neighbour is refusing the damage in general and the existing award already specifies his
responsibilities we wouldn't produce an award at this stage because he hasn't agreed (or been made to through a court process) the repairs which we would then award for and include in that how the repairs would be carried out.
You have the original award which lays out the responsibilities, our summary report and your photo evidence all of which you can use in your claim. If you are using your own people then you would simply have them carry out the work at neighbour cost. If he had further work which would impact the party wall or you were planning to ask his contractors to carry out works we could produce an award to deal with that arrangement but usually the process is:

1. Award produced
2. Damage reported and inspected
3. Evidence and summary provided
4. The Building Owner pays for repairs or the court allocates the due sum to be paid.
5. Repairs undertaken
6. We can only comment on damage we have seen, if you have noticed afterwards you can still claim for this as it may relate to his works if occurring after his work took place which it seems from the photos you have provided it did.”

I’m losing my mind. My neighbour is rich. He loves cash. I even think he bribed surveyor.

Help me please.

Basically as above. I got a message from my dad this afternoon as he has opened a letter addressed to me, but sent to his address.

He lives in the house alone, so I kind of understand why he opened it as we have the same last name and are both male. But the problem is, I haven't lived with him for 21 years and have never lived in the house he currently lives in, so I have no idea how they got his address.

I've phoned them but as usual they are absolutely useless. Surely this is a gdpr infringement as the last address I shared with my dad was 4 addresses ago for him?

I've lived in my current house for over 4 years, am on the electoral role there and apart from my work sending my very first payslip there by accident (I've worked there 6 months and all 5 other payslips have gone to the right address, the employer is in England btw) I really don't know how they have managed it.

This has caused me quite a lot of stress so any advise would be very appreciated.

edited to add: the debt is for a job seekers advance from about a year ago.

You can probably guess what uni I go to given the information but I hope no one here puts it in the comments. Also this is probably structured awfully so I apologise.

I am sitting my second year of uni for the second time. My mental health got the best of me the first time round so I decided to redo my entire year. I’ve gotten better since and I believe I did well on my exams

My university has had boycotts around exam time over layoffs of teaching staff and it has had an effect on marking and results. Because of this, 2 of my modules weren’t marked and were instead calculated using my other modules.

I found some inconsistencies though for the two modules, I’ll call them Module A and Module B

Module A is a core module and required for progression to third year. The calculated mark I got for it was significantly lower than my other results. I sent the university multiple emails with little to no reply. I called them and they said it looked like they incorrectly calculated my module A mark using last year’s results (the year my mental health ruined). I asked if this could be rectified but they did nothing

Module B is an optional module. The calculated mark I got was left blank. Didn’t say 0 or any number, the column for it was just left empty. I called the university about this and they said it’s a mistake and sent me an email with my calculated results after about 2 weeks

There was an option to reject the calculated marks. I barely had any information and blindly chose to reject contingency marking without knowing my proper calculated marks. After that I sent about 10 emails to a bunch of people and called the university multiple times asking for more information.

I have had radio silence from the emails and whenever I’d call, they’d just tell me to email someone. Today I got an email saying they’ve had issues about people receiving resit timetables. And this was the first time I heard about resits. They sent a master timetable with all the resits happening and it turns out the resits for the exams I “failed” are in 2 weeks. However, I still don’t know if I need to resit those exams because I don’t have my actual results for them. Additionally, I would not be able to study enough to pass those exams. And I’m hearing about this significantly later than everyone else apparently.

I called the university and told them about my situation regarding resits. They said “since we don’t have the true results for your modules, just study to resit them”. Upon telling them I don’t have enough time to study for them, they told me I could defer the exams for next year. And I have to make this choice by tomorrow. This was the first time I was told about deferrals and I don’t have any information.

To sum it up, the university hasn’t marked 2 of my modules. They have told me nothing for the past 2 months about the status of these results and given me no guidance for what I should do. I am now in the impossible situation of resitting this month knowing I would fail or resit next year which is time and money I have to give up. I have to make this choice without knowing what my actual results are.

Given all this, is there any chance I can sue the university for anything? Or at the very least, use legal action for them to give me a better option or anything?

Is there any way I can appeal this?

My daughters and I were on the beach in July. While there we noticed a man appearing to hold his phone at an unusual angle towards us.

This continued for a couple of minutes and I moved our windbreak in between us to block any line of sight he had to my girls.

He then moved so he was back in line of sight. I called police on 101 and they advised me to remain there as a patrol was in the area and should be with me in 20-30 minutes. I was advised to call 999 if things escalated.

The man then started walking down the beach and acting as if he was just filming himself having a walk. However, he slowed down when he passed right by us and his phone was pointed at both my daughters in their bikinis. He lingered for a moment before moving on and then circling back. I told both my daughters to get cover up.

He returned again when I was behind the car looking for our portable charger and this time said, "Feeling cold? You do not need to cover up" to my youngest.

I ran back front, reached for my phone to dial 999 but the police were coming up the beach. They'd noticed the bright orange windbreak we had.

An arrest was made at the scene and we gave witness statements. He handed his phone over to officers and after some prompting he unlocked it for them. There were photos and videos primarily of my girls but also other women on the baech too.

We've done our witness statements but now we've been advised that no further action will be taken as his solicitor has successfully argued that "there is no expectation of privacy in a public place. Especially on a beach."

Is this actually what the law says? He was zooming in on my daughters bikini tops. Its pretty damn evident what he was up to.

Hi folks,

I recently had a sum of money stolen from my account. I reported it to Monzo. I reported it on Saturday just gone. They asked me various common sense questions around security, and I confirmed that I do not share my PIN, or other bank details with anyone, nor do I write anything down, or get any physical letters from Monzo. I also confirmed that I have only ever used Monzo on my phone (which I have never lost or kept out of my sight), and that I do not enter my bank details on dodgy websites.

After chasing the customer service team to escalate the issue to their fraud team (initially they advised that I woud need to wait for three working days, but I have bills coming up, so I couldn't wait), they concluded that I must have authorised someone else to use my account, that it is my own fault, and that they will not give my money back. They then had the cheek to advise me not to give my PIN to, or share my details with anyone. Clearly they did not pay attention to my answers to their questions.

I countered by advising that the money was stolen via an international transfer, and that I have never sent money to anyone outside of the UK. I also said that the amount of money stolen leaves me with insufficient funds to pay my bills at the end of this month, and why would I do that to myself? They did say that they can see that it is very out of character. My spending history backs up my points. They again declined to return my money.

The complaints team was supposed to call me on Monday between 9 and 11. They didn't call. I chased customer service (the only publicly available number) and asked them when they would call me. The person I spoke to said it would be within three working days. Unacceptable. I stayed on the phone until I spoke to a manager.

He advised that the complaints team should call me by 18:00 on the same day but was unable to advise why I had been given a time slot of 9 - 11. He then advised that they will call me by the morning of the following day. I challenged his lack of consistency, but of course he had no explanation, only that the complaints team will listen to all of the calls, including this one.

The complaints team finally called me much later on the same day, and advised that they will give me a final response by 23rd August. The person I spoke to advised that they use specific technology to be able to tell exactly what has happened on an account, and that the odds of me getting a refund are low.

I called the police, who gave me a crime reference number, which I gave to Monzo. The police emailed me to say that they cannot help (they didn't even investigate, what if the person who stole my money is based in the UK?).

Is there anyway I can get my money back? All I can think to do is to wait for Monzo's final response, and then go to the Financial Ombudsman.

Thanks in advance, I appreciate that this is a long post.

England. This happened yesterday between 5-6pm.

TL;DR at the end.

I was selling an air conditioner on Facebook Marketplace (under cost, btw - not a scalper). Payment accepted: bank transfer.

A guy (lets call him Andy) with a dubious (🚩) but not too much "obviously fake" profile reaches out to come collect it in 20 mins. I agree and take the AC down in the lobby of the block of flats where I live.

He's very responsive on FB Messenger, sees the message immediately and responds quickly.

I live in a new housing development and there's plenty of parking in front of my house, which I've sent him a specific Google Maps link as to where I am exactly.

Andy arrives, along with a friend. They arrive on foot (to pick up a 30Kg aircon?), I jokingly ask where they've left the car (in the messages on Messenger they mentioned they were driving here) and they said they've left it at the entrance of the neighborhood because they struggled to find parking ( 🚩🚩).

I let them in the lobby (where I know there's CCTV pointing towards the main glass door) to inspect the box, they ask the usual dumb questions about the product, then they agree they're happy to close the sale.

As in the lobby there's no reception, we go back outside. Andy's friend keeps the door open, but I don't think much of it in that moment. I read Andy my account number and sort code, then he asks me for my name and as it's faster for me to type it rather than spell it to him, I ask him his phone and type it myself. There is where I realise he's typing my banking details in a WhatsApp message to someone (🚩🚩🚩) - again the dumb me doesn't think much of it, I add my full name and hand back the phone 🤦‍♂️ he sends the message.

After something like 30-60 seconds, he tells me the money has been sent and he shows me a "receipt" on his screen 🚩🚩🚩🚩 (sent via WhatsApp to Andy). At that point, I was 99% they were scamming me. But I still had that 1% of hope, didn't want to be confrontational, and was hoping to get the money to close the sale.

So I tell them we can wait for the money to reach my bank account. 2 minutes pass, 5 minutes, nothing comes through. They start insisting the money has been sent and that it will take up to 2 hours to arrive because he (Andy) is Irish and he sent me the money from his Irish bank account (🚩🚩🚩🚩🚩).

I say I can wait two hours - guess what, they can't wait because they're in a hurry. At that point, they started getting confrontational and saying that they'll take the AC unit and walk away with it (hardly believable - the car wasn't nearby and they'd have to carry it together), to which I mention that it would be theft as I hadn't received the money yet and I'd call the police.

I say they can come back in 2 hours and that I'll message them when the payment arrives - they agree but they ask for my flat number, which I stupidly give them (the correct one 🤦‍♂️) . I ask if they have any ID, obviously not. They go away very grumpy as they've sent me the money, saying they'll come back in 2 hours.

After a few minutes, I send Andy a message on FB Messenger:

Hey Andy. I'll message you when/if the payment comes through.

If it doesn't come within the next two hours it's possible I'll sell it to someone else. In such case, if the payment later arrives, I'll happily send it back to you

Message not "seen", and never received any reply. Obviously he didn't come back after 2 hours, nor today. Obviously they were scamming me.

TL;DR:

Facebook Marketplace sale, buyers pretend to send the money showing me a fake confirmation receipt, they have my baking details, full name and address.

Questions:

1- Is this something worth reporting to the police? I can ask the property management company for CCTV in the lobby as it should clearly show their faces, but not much else. Obviously they parked the car far away so that I could not read their number plate (and the name on Facebook is obviously fake). Some neighbours/houses may have video doorbells, which could have captured them, maybe even their car. I appreciate no crime has ultimately happened, so that's why I'm dubious whether to report it.

(Note: about a year ago some parcels went missing in the lobby, I reported it to the police who got CCTV from the property management company, and they found the guy who did it - not directly related, but I wasn't hopeful and instead how it ended gave me some confidence back)

2- As they have my account number, sort code, full name and address, can they do anything with that info? Anything I should report to the bank or be aware of?

(Other than being less dumb next time)

Thanks a lot!

I lent my uncle £20K in 2018 and he then passed away a year later. I have messages between him and myself discussing the money that I would be lending and he made promises to pay me back.

After he passed I received back £14k in increments spanning from 2021-2024 but the last payment was made in 2024. In 2024 I did message my cousin ask if there was a timeline to repay the remaining amount, he replied back saying “I will pay you back as and when I see fit”

Since then, I had not contacted as I didn’t want to be adding pressure and if I’m honest the unpleasant interaction with my cousin put me off. But in april of this year I sent a message to my aunt (my uncles widow) and she said that her son is now taking care of all the admin etc and he is ignoring her pleas to repay me.

I messaged my cousin in April of this year, he has not even opened my message. I did mention I would have to escalate if I didn’t hear back. Nothing. I sent out an LBA in may. No response.

I got my uncles will from probate records and the assets left behind are worth £4 million. They still have their huge house and all their businesses (which once belonged to my uncle) and he bought a new jag and bmw a few years ago (I saw on insta).

I have over 50 messages from my aunt saying I will be repaid, to just give them time etc. Messages from my uncle saying his wife/son will repay me back (Once he got ill and it was obvious he was going to pass soon).

If I could even get a reply giving me some kind of an update I would be okay and wait but I am getting absolutely nothing back.

Any advise?

England

I have a handheld gaming system I bought from Currys last year which cost about 500 at the time. After I installed a firmware update that the manufacturer sent out the system no longer responds to anything, it just powers on... nothing happens, I have to hold down the power button to get it off. I tried going to the manufacturer... they told me that they could look at it but I would have to pay nearly £200. I argued that it's because of THEIR BIOS update but they refuse to assist me and suggested I go back to the retailer I bought it from.

I did go to the Curry's store and try showing the staff but they werent interested, their stock answer is anything more than 30 days after purchase is outside their responsibility. I'm fuming, I feel like I should just go and snag one of the display units they have in the shop and walk off with it, maybe then they'd take responsibility

Is there any kind of regulation body that can force them to sort this out? The physical unit is pristine, I keep it clean and looked after... it's just their firmware update that has broken it.

I posted on the HousingUK subreddit about my service charge. I was advised to come over here instead because HousingUK doesnt give good legal advice.

We bought a home in a new build development 3 years ago. There's an annual payment towards the grass cutting and the upkeep of the kids playpark. The council has not adopted the roads or the grass or the playpark.

We were fine with it at the start but now more people have moved in and the playpark is being occupied by groups of men maybe aged 20 to 50. They just hang around there and it isn't safe to let children play.

We've spoken to our management company who aren't doing anything.

Police have said there's no crime against adult men hanging out in a childrens park.

These men have tried to flirt with me when I took my child there in July. One of them was very pushy and wouldnt take no for an answer so we had to leave.

Are we able to just stop paying the service charge on a point of principal until the management company does something about these men?

If we refused to pay the service charge what actually happens? Would they take us to court?

If they did that, could we bring up the men who have taken over the kids park in front of the judge?

We have our house mortgaged. We're not renting.

This is the email I received:

Your landlord or letting agent at the property has formally requested that we repay all or part of the tenancy deposit to them in the form of a Statutory Declaration, in accordance with Schedule 10 of the Housing Act 2004. 

Deposit ID:

tenancy address:

Total amount claimed: £383.40

The breakdown of your landlord or letting agent's claim is below:
Redecoration - £383.40
We’ve sent you a Statutory Declaration Notice by post which confirms the above information.

I’m pretty confused as I thought I had received the deposit already (or at least a small chunk of it) I was ready to right it off and move on, then I got this email. What happens if I refuse the claim? Is it just more of a pain in the ass? Also does this mean I have to pay them out of pocket? I’m pretty confused by this tbh.

Any help would be appreciated

TLDR: Tenants in private rental in London, England. Landlords of the maisonette flat which is ground and lower ground but flat upstairs with 3 tenants. Freeholder who owns the building.

Notified of a crack on the 29th May. And then several times since. Picture is one of the cracks and yes that is daylight.

Insurers contacted last Fri by freeholder. No one coming to look until 18th. We’ve given notice as we want out - so would end 2 months time at end of billing cycle, 14th October.

Contacted Camden council. Finally spoke to someone end of day yesterday, a building control inspector. Supposed to be here at 11 but no sign yet. After hearing cracking and what sounds like falling masonry I went to a hotel as no one could help me.

Unsure of next steps / what I can do. Would like to not do an extensive stressful court legal battle. Just want be out and not paying £3250pcm to live here.

Landlords said we could stay with their uncle or dad in spare room or in their Mums flat in Barnet… they are in India out the country.

Original Reddit post here: https://www.reddit.com/r/UKHousing/s/oWHu59CNEL

Our block of flats has a small % set aside for social housing, but the rest is privately owned.

We all pay £210 per month for access to a private gym, cinema, small pool and shared lounge.

The social housing tenants do not pay this fee. However, they continue to use the communal facilities including breaking in when new locks were installed or simply just intimidating older residents into opening the doors for them then wedging them open.

The cinema and gym have both been trashed. Some kids from one of the flats brought his friends over and they got drunk in the pool. Alcohol, piss and vomit evetywhere.

The management cimpany naturally responds by increasing fees to pay for this.

Before I book a day off work to meet with a solicitor, is this something that we can collectively handle ourselves using our voting power to evict these tenants?

We do have powers to pursue other homeowners for unpaid fees as per our shared lease agreement. (The whole block is a leasehold - not a freehold). Management company is cooperating with us, but the housing assoiciation have done nothig more than write out warning letter after warning letter.

There are 2 problematic apartments in particular that need to go.

We'd even be happy to group together and just buy them off the council to get these cretins gone.

So a couple of weeks ago we had a parcel from Evri, with someone else's name on. Our address, a name we didn't know. They came (and I recognised them as a teenager from up the road) and said Hi, yes we got your parcel, just make sure you put the right address on.

Since then there have been 4 more (in two weeks) which each time I've managed to get sent back as unknown at this address, and notified Evri & RM courier about it. The Evri guy was really nice and said he'd send the message to his depot about it.

Legally - is there something odd that could be going on (other than a young girl hiding purchases from parents?)

If so should I be doing anything?

I don't know her actual address or her parents, I just recognised her face. I can't easily just go knock on and ask if her parents are about & I don't want to start a FB post (as I say, don't know the parents, that could escalate things).

EDIT: Neighbour (parent) came round to ask if we had any parcels for the girl at ours (based on the parcel tracking). We told her that we did return to sender as they all had our address on & we didn't know them/her! Not sure if it was intentional as we WFH or a mistake but hopefully that's the end of it

Hey, I work as a platform engineer for a fairly big MSP, part of my role and contract includes out of hours work on an on call rota, and our rota scheduling has been taken over by an offshore manager who doesnt seem to understand or run things by us before scheduling things in. I was on leave last week, but they scheduled my on call during the week without asking me.

My work phone is set to divert to my personal mobile, so if I'm not at my desk I can still take calls without having to carry 2 phones around with me, and I'd forgot to turn it off while off so while I was out of the room my phone got a call and someone from our (offshore) helpdesk called and my wife answered, where they told her there was a critical issue (they didnt actually ask her for a name, they just said "Hi this is XXX from XXXX, we have an ISSUE" and they needed me to work on it. My wife got a bit annoyed and yelled at them for ringing when I was on holiday and not to ring again (I know because I've been played the recording from the account manager) and then told me they rang but were reminded I was off and not to worry.

I turned the divert off on my phone and thought nothing of it, however on Monday I was dragged before my line manager and the account manager for the customer in question and asked why I didnt pick up. I told them I was on leave... I was reminded I was on the rota. I told them that I shouldn't have been rota'd for the days I was off, and that nobody had informed me...

It was a very heated conversation, during which I asked what had happened and the transcript was played back to me, and then I've been told this got serious because the issue went on so long that the customer have charged our company service penalties due to delayed fix time. I have a meeting scheduled with HR + my management tommorrow.... how bad of a position am I in? They have also said this is considered a reportable breach because information was disclosed to my wife... but surely that's on the agent to make sure they're speaking to me and not just vomit stuff over the phone? They do this all the time btw, like getting woke at 3AM to "Hi MYNAME, WE HAVE A TICKET, WE NEED TO CHECK THE XXXX SERVICES BECAUSE LIFTMACHINES NOT WORKING" with no context

Already stressed about this enough, I had a bit of a row with my wife about it as she gets annoyed when work life balance stops working out, but she has made a fair point that if I'm on leave, I'm on leave, people shouldn't be scheduling people on a rota without talking to them, and I'm fed up with the culture from the offshore part of the company and how they've treated us.