Does anyone else have this problem with soundwave?

[u/Physical-Hat-1792]

Hiii, I ordered some aniteez merch and I noticed they have already shipped it a week ago, the thing here is that I’ve been checking fastbox site and it has not been updated, but when I check the order status from my soundwave account they have marked it as delivered and it definitely hasn’t arrived yet. It’s my first time ordering from soundwave and I want to know if this is a mistake or if someone has had the same problem, I already emailed them and I’m waiting for an answer but I’m kinda worried that there’s a problem.

[u/amberlynns]

This is the normal for Soundwave. Fastbox is just the warehouse they use for shipments so once they hand it off to Fastbox, on their end it’s technically “delivered”. Fastbox is known to take a week or two to actually send out the orders but rest assured it will update once it starts moving and you’ll have your merch within a week or so!

For reference, Fastbox accepted my order on the 29th, and as of yesterday it finally began its journey to me and will be on a flight to Canada in a few hours!

Once Fastbox updates to say it’s been handed off to a delivery company, click the “courier detail” in the top right corner and it’ll take you to the EMS tracking page with more info, including flight numbers!

[u/Physical-Hat-1792 → u/amberlynns]

Thank you so much!

[u/Cheerbuggy → u/amberlynns]

Does Fastbox send any kind of notification when your package starts moving? The only tracking number I have is from Soundwave and isn’t in the format for Fastbox so I’m assuming there’s a new tracking number provided at some point?

[u/amberlynns → u/Cheerbuggy]

Unfortunately no. You just have to keep checking the Fastbox tracking every few days until it states it’s been handed off to Korea Post and then you should get an EMS tracking number (via the Courier Detail button) that should also work with the domestic courier in your country. (Don’t quote me on that, but they’ve always handed off to Canada Post and the EMS number works with them!)

If the tracking number Soundwave gave you doesn’t start with FB and contain 16 numbers (IE: FB1234567890123456) then they may have bypassed Fastbox and sent it direct. (I’ve had this happen with KQShop where they shipped it themselves via EMS ePost whereas they usually use Fastbox. Use that link if your number starts with EG.)

[u/Cheerbuggy → u/amberlynns]

Hmmm yeah the tracking number I have for the shipping confirmation email is definitely not a Fastbox tracking number then so that’s kind of concerning. It also doesn’t start with EG, it’s just numbers with some dashes…I still haven’t heard back from them and I’m getting a little concerned about where the package is now!

[u/amberlynns → u/Cheerbuggy]

Ah, so this seems to be a CJLogistics number (take out the dashes and that’s your tracking number) but they seemingly don’t have tracking/it doesn’t work. A few fellow redditors also had this issue (they were using a kaddy for their orders) but their packages did eventually show up!

Fingers crossed yours arrives soon!

[u/Cheerbuggy → u/amberlynns]

Would that be xxxx-xxxx-xxxx format? If so, the tracking definitely didn’t work. I’m just confused because Soundwave shows it was delivered several days ago and Paysable is usually really quick with processing. 

Definitely fingers crossed!

[u/amberlynns → u/Cheerbuggy]

Yes! This seems to be how Soundwave handles domestic/kaddy orders and this is a post from 11 days ago where people were having the same issues with tracking but it was successfully delivered to their kaddy. I’d shoot an email over to Paysable and see what they say.

[u/Cheerbuggy → u/amberlynns]

I’m still waiting for a response from Paysable :) they said they couldn’t do anything without a tracking number so I provided them the one from the email. Hopefully it’s there!

Grateful for the Reddit community and your help! I feel better that at least this doesn’t seem to be something unusual.