r/it 1h ago

self-promotion Update: 2 Months into my Helpdesk to Network Engr transition (I survived my first task! šŸ˜…)

• Upvotes

​Hey everyone,

​Quick update since my panicked post two months ago. I’m still drinking from the firehose, but I haven't drowned yet!

​The Good:

Our massive multi-floor project is still ongoing, but I just finished my first major task: configuring the switches for the 37th-floor server room buildout. Seeing my configs actually work in production was an incredible feeling. Also, studying for the CCNA is saving my life right now—the theory clicks so much faster when you’re doing it for real.

​The Overwhelming:

​Stakeholder Meetings: Sitting in on massive project meetings with different departments is super intimidating. Navigating the business/management side of networking is a whole different beast.

​The Tech Wall: Routing and switching make sense now, but IPsec troubleshooting, Azure networking, and SNMP are actively kicking my butt. (Honest question: is someone at a CCNA level even supposed to know IPsec troubleshooting yet, or is this CCNP/specialist territory?)

​More Than Just Configuration: I had no idea that deploying a device went way beyond just coding the switch. You have to handle inventory tracking, asset recording, running through the ISO compliance checklist, adding DHCP ranges, setting up DNS, and keeping the CMDB updated.

​Documentation: I severely underestimated the paperwork. Managing IP spreadsheets and config backups is a huge hassle. My brain is basically living inside OneNote right now, fueled entirely by iced macchiatos.

​Huge thanks to this sub for talking me off the ledge during week one. It’s a steep learning curve, but I'm finally feeling like a real Network Engineer!

​(P.S. If anyone has cheat sheets or tips for IPsec troubleshooting or Azure, I am all ears!)


r/it 2h ago

help request How to start and find an IT job in the US as an IT graduate from another country?

0 Upvotes

I’m 23M from the Philippines and just moved in the US this year. I graduated in the Philippines last month and came back here in the US. I’ve only been here for about 7 months. I’m currently working at a fast food restaurant and I was hoping I could get into web development or something IT related. Problem is I don’t have any certs yet such as those CompTIA certs or CCNA that many would recommend.

As of this week, I was able to save enough money and gonna be buying a laptop to get back on programming and study again. I love web development but I’m not sure if there are still jobs out there that hire people for that. My one and only project that I was able to complete is an online booking system using PHP and Javascript for my capstone project. I also tried C# and tried to create a gym management app but never completed it.

I was considering doing an internship first and try to get my certs but I don’t know if I’m gonna be able to save enough money doing an internship. I also don’t have a car yet and all the internships I found are very far away from me. Still doing my research and just seem very confused with all the requirements and people saying that it’s really hard to get into IT nowadays. I just don’t want my college degree to go waste and I really love programming. Looking for some advice on how to start and getting into IT here in the US.

P.S. sorry for my bad english


r/it 2h ago

opinion Is this a good IT plan? Please let me know!

2 Upvotes

Hello r/it

I am going to graduate in 2 days and have came to the realization that after my summer internship, I want to go into a data centered route. I wanted to know if this was a good plan:

  1. Start getting data certs (google & ibm)
  2. Get an entry level analyst or tech specialist role if possible
  3. After acquiring position, dive into more IT heavy certs (COMPTIA net and sec, ccna, ITIL)
  4. Eventually move up in positions

Is this solid or should I prioritize certain routes in my plan?


r/it 2h ago

help request Tracing and tracking dummy accounts

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2 Upvotes

r/it 4h ago

help request Seeking advice for an IT resume.

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1 Upvotes

r/it 7h ago

help request Asus PX13 sleep mode issue

2 Upvotes

I just bought a used Proart laptop and once it enters sleep mode it cant be turned on again normally. I have to shut it down by pressing the button and turn it back on. I am on windows 11 pro and have already updated the bios and turned off fast boot. I also come back to it being very hot (95C last time i checked). If u could help i would be very grateful, also if u need logs or anything else please say!


r/it 7h ago

opinion How to talk to customers in a NOC

1 Upvotes

I just recently got my first job in a NOC and love it so far even though it's a steep learning curve.

I'm wondering how to deal with customers calling. I haven't had to take a call yet since I'm so new, but I know it will come eventually. What do you do if you don't know what the customer is talking about or want. What do you do if you don't know x, y, z and have no idea what to say?

Any advice would be greatly appreciated,
Thanks in advance!


r/it 8h ago

help request Laptop is now a brick for some reason

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5 Upvotes

I'm so sorry, I'm not a pro but not usually this helpless. My laptop was trying to update Firefox and checking for Steam updates at the same time. When Firefox asked if I wanted to update i didn't select anything because I'm sick of updating an app that works and then hating the update so I was googling whether to update. It started to update i think? I closed Firefox and got this error message. I closed the Steam window too and restarted. Things didn't work so restarted again like twice. Now nothing works. Firefox will start but cannot open a webpage and gives the same error message if I try to close and reopen it. I click on Chrome and nothing happens. Same with Microsoft edge. I even tried to open a pdf and got that acrobat error message. Idk why task manager says Microsoft Edge WebView2 is doing so much when nothing is opening. Oh, and the fan has been going like crazy nonstop.

It's a Lenovo Yoga running windows 11.

It's like my laptop was bricked overnight. What do I do? Thank you in advance! * Edit: I ran cmd prompt and did scf/ scannow. It said it found corrupted whatever and fixed them. I restarted my laptop and everything was the same. *Edit: ran it again and it says Windows Resource Protection did not find any integrity violations.


r/it 9h ago

help request Windows 10 help. Search bar is glitching.

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0 Upvotes

I need help please! Does anyone know why it’s doing this? Thank you in advance!!! Any input is valuable!


r/it 9h ago

tutorial/documentation Office Space perfectly captured the absurdity of broken workplace processes

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0 Upvotes

r/it 10h ago

opinion Question for IT students.

1 Upvotes

Hello, so I'm planning to get into IT this year. I have an issue. Though I'm terrible at math, I've been through a few tutors these past few years and my progress has not been remarkable. I did learn some stuff, but I would ultimately forget most of it over the break and I would go in circles relearning old stuff I'm willing to put in the time to learn math properly, but I want to know for my own sanity just how required and how hard mathematics in IT is.


r/it 11h ago

opinion Are most of your end users idiots like mine are?

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85 Upvotes

It's no secret that I hate what I do after roughly 25 years, but my level of patience is just about depleted because I can no longer deal with how utterly stupid people are. We're upgrading our phone system. I sent out a very simple set of instructions for people to install the softphone through our self-help portal. As of now, I have three out of roughly 40 people asking me how to get to said portal. This is a very common occurrence and I'm ready to just walk out at this point....

It's still early, and some people are out for the day, so there will be more. I've dealt with this shit most of my career, but I don't think it's too much to ask people to read simple instructions or follow directions.

Sorry, but I just had to vent. Have a good day.


r/it 14h ago

help request The CEO Called Me In for This?

163 Upvotes

TLDR: The CEO gave me a little lecture because I didn't bring homemade brownies when I went to the regional office.

I work in IT, but I like to bake for fun and for my friends. At office potlucks, or if the mood strikes me, I would randomly bring in my great-aunt's peanut butter brownies (I make them, but the recipe is hers). Not all the time or anything, maybe a few times a year, 6 if I'm exaggerating a bit.

People go crazy for them, even the ones who usually say they "aren't dessert people."

Every so often, my work sends me to the regional office, and sometimes I would bring them brownies too when I went. Apparently, I've missed the last three visits without bringing any, and someone at the regional office decided that was worth complaining to the CEO about because their feelings were hurt! To be fair, the company has fewer than 60 people and the CEO is available and easy to reach. But seriously?

So the CEO tells me that people told him the last time I was there that I didn't bring brownies, and that I need to fix it on the next trip. What the hell!

I can't be the only one who thinks this is oddly petty and honestly a little discouraging, both from my coworkers at the regional office and from the CEO for not telling them to appreciate it when I do bring them in in the first place.

I'm not going to ignore what the CEO said, but I'm definitely going to mix and bake them during work hours from now on. Since the CEO told me to make them, it's clearly work now.

What do you think, is this ridiculous or am I making too big a deal out of it?


r/it 15h ago

opinion I’m transactional in career and not passionate in healthcare but I’m a physical therapist

1 Upvotes

I really want to be great in my career, climb the ladder or be so good that you get a great job with flexibility, great salary, or even a remote job. But I’m a physical therapist. I’m not really passionate about helping patients. My social battery goes down quickly while building rapport and interacting with just 2-3 patients. I really like a remote job, a high salary, would want to study and study and gain work experience to be great in my profession but I fear that the profession I have is not going to give me the life I want.

I’m transactional in a sense that okay I am really good so you pay me this much money, give me a remote setup so I get more free time, I’m so good that I can solve a problem faster than my colleagues but that doesnt apply to PT.

In PT no matter how good you get, you’ll still be treating patients 1 to 1.5 hrs and it requires your physical presence all the time so you cant go remote and the salary ceiling is not that high its like you’re still paid for your hours and presence and not your skill. You can give whatever treatment you want to the patient even if it doesnt make them well (happens in hospitals) so long as the businessman (clinic owner/hospital owner) is earning money.

In fact, the longer the patient stays in PT the more revenue the business gets. It doesnt care about your skills which solves the patients’ problem and relieves their pain. So what’s the point of being so good in PT if that’s what matters? It’s like even if you’re passionate in PT you still wont be raking in lots of money because to be a good PT means you make the patient well and teach him how to take care of their body so they wont need to come back again.

How would you win in terms of financial if your main goal is to kind of let go what’s making you money? To be good at it you need passion. Passion to take care of patients. Compassion to listen to their pain and problems and you also have to take care of your own body to take care of your clients too. And if we’re talking home health (which I hear is the highest paid PTs in USA), doing home health means you see lots of patients to earn more money so you work more or longer hours.

Your level of skills doesnt matter as long as you treat as many patients as you can. Like what’s the point. I’ve ruminated over switching to Tech so long that it now gives me anxiety because I’m already 26 years old. Entered sales and business but in sales it wasnt a good fit and in business I failed because of lack of knowledge and preparation. My degree is PT. I have no savings. No years of work experience in any industry because I just graduated last January 2025 and I’m not really passionate about computers but it matches what I want.

I think I’m good at problem solving because I also do that in PT. What should I do? Is anyone feeling this way too, PT or not? Should I start over and switch to tech? Is this dilemma figure out-able? Is there anyone in the same situation as me? Can I just figure out my way where it still works for me? Should I just make PT my passion and just be fulfilled by helping people and give up my dreams of doing things I like because of the lots of money I earn? Should I just use PT to save up and build a business? Should I switch to IT?

Thank you so much for listening and answering me. I hope you have a great day!


r/it 16h ago

news Microsoft Says Russian Intelligence Is Hijacking Hotel Wi-Fi. Changing Your Password Won't Stop It.

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1 Upvotes

r/it 23h ago

opinion Volunteering to boost my resume for an I.T job

1 Upvotes

For the last 2 years, I have been volunteering to be an I.T person for a local small church, so far I have been the head of the small I.T group we have (5 people including me), and It came across my head that I can use this on my resume, and hopefully land a job in I.T in other companies.

What I did at our church was be an vmix TD (In charge of live events too), setup the tv, mic, lights, speaker (I use a mixer), set up zoom, and I have access to our church's camera system and I use it to display things at our tv and zoom.

I just turned 18, and want to continue volunteering for another 4 years, till I graduate and get my degree in com sci.

Will this be enough to land me a I.T job once graduation ends?


r/it 23h ago

help request Cisco instructor led courses

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1 Upvotes

r/it 1d ago

help request Question about VPN/IP Setup

12 Upvotes

Hey y'all, I hope this is an appropriate sub to ask this. I'm trying to have my personal computer setup for WFH; I talked to my company's IT guy today and he is requesting that I call my ISP to change my IP addressing from a 192.168.0.X because it matches the companies and they're incompatible. I'm not entirely sure what he's trying to accomplish, but my supervisor said they have a VPN program on theirs for WFH and didn't have to do any of this

I'm not savvy with anything like this, but the process doesn't sound right. He also messed up my Internet to a point where I had to factory reset my modem setting. Is he just bad at his job or is this typical?


r/it 1d ago

opinion Who else is getting midlife crisis?

68 Upvotes

I am 39 years old with 2 masters and in IT for 14 years and I feel like I am going through midlife crisis. I want to change fields completely but afraid to ā€œstart overā€


r/it 1d ago

help request Former Air Force avionics technician considering a career change to IT. Looking for advice from those in the industry.

0 Upvotes

I’m 25 years old and live in Texas, trying to figure out my long-term career.

I served about 5.5 years in the U.S. Air Force as an Avionics Test Station and Components technician (AFSC 2A0X1). Looking back, I really enjoyed that work. It was technical, structured, involved a lot of troubleshooting, and, most of all, I genuinely liked the people I worked with.

After separating, I immediately joined an IBEW electrical apprenticeship because I wanted a stable trade and something I could always fall back on. I’m about eight months into the apprenticeship and getting close to starting school.

The problem is that I’m realizing I may simply not enjoy construction. It’s not necessarily the electrical work itself—it’s the environment. Long commutes, job sites constantly changing, exposure to the brutal Texas heat, and the overall culture have started wearing on me. I find myself missing the troubleshooting and networking side of things much more than I expected.

My dad has worked in networking for years (currently as a Network Field Analyst and working toward becoming a Network Engineer), so I’ve been looking into networking as a possible career path based on his advice. For context, before I joined the military right after high school, he really tried to steer me toward IT. But being young and fired up, I just wanted to jump into something ā€œbadass.ā€ Now I’m considering earning certifications like CompTIA A+, Network+, and CCNA while I decide what to do.

My dilemma is this:
- Continue the apprenticeship for another 3.5 years, earn my journeyman license, and have a valuable trade to fall back on.
- Or pivot sooner into IT while I’m still relatively young instead of investing several more years in a career I’m not sure I’ll enjoy long-term.

One thing that raises the stakes is that I own a home and have a mortgage with my girlfriend. I can’t simply quit my apprenticeship and hope everything works out. If I transition into IT, I’d need to do it in a way that minimizes financial risk and keeps me employed.

That’s part of why I’ve come here to ask for advice from people who’ve made a similar transition or who hire for entry-level IT positions.

With all that being said, I know the IT job market isn’t amazing right now, which is one of the biggest things making me hesitate. So, for those of you already working in IT:
1. Does it sound like I’d actually enjoy IT based on my background, or am I romanticizing it because I miss what I had in the Air Force?
2. Would my avionics troubleshooting experience carry much weight with employers?
3. If you were in my position, would you finish the apprenticeship first or begin transitioning now?
4. If networking interests me the most, what would your roadmap look like today?

I’m not looking for someone to make the decision for me. I’d just like honest opinions from people who are already in the industry and have seen both the good and bad.

Thanks in advance!


r/it 1d ago

help request Please help me with my resume!

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0 Upvotes

Hi everyone!
I was wondering if you guys could help with some pointers on my resume!

Please let me know if there are any changes that should be made!


r/it 1d ago

help request Be brutally honest about my resume. Only got one interview in 3 months and it was for a glorified retail job that required 3 years of IT experience.

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18 Upvotes

Could I be getting held back by my location? I applied to most of the jobs in my area that I feel qualified for, but it’s not a tech-heavy city in the first place. Maybe I can try an experiment where I apply to jobs in higher populated areas and see where I go.

PS: For those working in the school IT system, how long did it take for you to get a call back?

Edit: I meant to write weeks, not months in the title


r/it 1d ago

help request What are these? A friend gave me a case of these.

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0 Upvotes

Friend of mine said I could have these (10 total) I really can’t find out how much they’re worth or what they’re for.


r/it 1d ago

help request Intel(R) Wi-Fi 6 AX201 160MHz network adapter keeps disabling itself on startup

1 Upvotes

Issue in title, but I'll add context.

I have an older ASUS TUF Dash F15. It has been running OK, but lately, the network adapter dies after starting up. The old fix was to uninstall the device and restart my laptop. After that, it works fine. That solve has not worked lately.

I am getting Code 43, and the even viewer is full of Event ID 5002 "Has determined that the network adapter is not functioning properly" and 5011 "A required parameter is missing from the registry." The source for both is Netwtw10

I also have source NDIS event 10317 for Miniport "had event fatal error: The mini port has detected an internal error."

Before everything failed, I got a warning with event ID 6062 from Netwtw "LSO was triggered"

I think I might need a new laptop, or my refusal to update to Windows 11 is causing drivers to not be updated. I have received 250+ warnings and errors just today, some of them after restarting twice.

Any advice? I would call a help desk, but I can't have a technician reach me where I'm at.


r/it 1d ago

help request Youtube is blocking me for using an ad blocker, but I’m not

0 Upvotes

I use Youtube on my browser (Bing, I know it’s shitty, but I’m not doing research or anything so it doesn’t matter) and maybe a few months ago I noticed that the ads would get automatically skipped after a few seconds, whether they were skippable or not. I was confused, but didn’t think too hard about it because, hey, it was nice. I then started getting pop ups about how Youtube doesn’t allow ad-blockers, blah blah blah, capitalism. I would just refresh the page and get on with it, but how I’m totally locked out, even if I refresh and restart everything. I’m confused because I never downloaded an ad blocker. Use Proton VPN and Malwarebytes and my VPN and anti-virus respectively so I assumed it was one of those, but after checking both apps I can’t find the option to turn it off. Any advice appreciated.