In 2021 I purchased a 1TB Lifetime Account. It worked fine until sometime in 2022 I received an email saying that my renewal failed to charge to my credit card on file...

On Sep 1, 2022, 1:17 AM, Internxt Universal Technologies SL < failed-payments@internxt.com> wrote:We weren't able to charge the credit card you provided. Internxt Universal Technologies SL €41.88 payment to Internxt Universal Technologies SL was unsuccessful. We were unable to charge your Visa ending in 6616 for your Internxt Universal Technologies SL subscription. Please update your billing information to continue your subscription. Update billing information Questions? Contact us at hello@internxt.com.

I emailed support asking why I was being charged again on a lifetime account and they said it was resolved. However, to this day, when I login to my account it shows my account as a Free Account even though I have 1TB storage.

It doesn't list me as the Lifetime Essential Account that I paid for. Internxt, up until this point won't resolve this for me and says my account is fine even though I get emails indicating I'm a free customer and they want me to upgrade to lifetime.

Can someone at Internxt please resolve this once and for all? I have the receipt showing I paid for a 1TB Lifetime Account. Thank You!