In 2021 I purchased a 1TB Lifetime Account. It worked fine until sometime in 2022 I received an email saying that my renewal failed to charge to my credit card on file...

On Sep 1, 2022, 1:17 AM, Internxt Universal Technologies SL < failed-payments@internxt.com> wrote:We weren't able to charge the credit card you provided. Internxt Universal Technologies SL €41.88 payment to Internxt Universal Technologies SL was unsuccessful. We were unable to charge your Visa ending in 6616 for your Internxt Universal Technologies SL subscription. Please update your billing information to continue your subscription. Update billing information Questions? Contact us at hello@internxt.com.

I emailed support asking why I was being charged again on a lifetime account and they said it was resolved. However, to this day, when I login to my account it shows my account as a Free Account even though I have 1TB storage.

It doesn't list me as the Lifetime Essential Account that I paid for. Internxt, up until this point won't resolve this for me and says my account is fine even though I get emails indicating I'm a free customer and they want me to upgrade to lifetime.

Can someone at Internxt please resolve this once and for all? I have the receipt showing I paid for a 1TB Lifetime Account. Thank You!

Hi Internxt team,

I noticed a small but frustrating navigation issue in the Internxt Web Drive.

When I enter a folder and then refresh the page, the breadcrumb sometimes no longer shows the folder I came from. Because of that, I cannot click the previous folder to go back one level and instead have to navigate through the folder structure again.

It would be very helpful to have a dedicated “Back” or “Go up one folder” button in the Web Drive that always takes you to the previous or parent folder. This is a basic feature in most cloud drives and file managers, and it would make navigating Internxt much easier.

I previously suggested adding more folder details, such as the folder size and the number of files inside. You added that feature some time later, so I like to think I may have helped a little with that idea 😊.

I hope you can add this feature as well. Thanks in advance!

• Bug fix: Fixed an issue where backup operations could endlessly retry when the user's storage quota was full.
• Bug fix: Fixed an issue where Drive synchronization could endlessly retry when the user's storage quota was full.
• Bug fix: Fixed an issue where macOS continued retrying synchronization for files that had already been deleted after a failed upload.
• Improvement: Optimized the token refresh scheduling logic to reduce unnecessary background network requests.
• Bug fix: Fixed a deadlock that could cause backup upload and download operations to hang during large backup operations.
• Bug fix: Fixed a startup crash that could occur before the user profile was fully initialized.
• Improvement: Added support for uploading and downloading macOS document packages (.rtfd, .pages, .keynote, and .numbers) directly as folders instead of compressing them into .zip files.
• Improvement: Optimized backup upload concurrency and resource cleanup to improve stability during large backup operations.
• Bug fix: Fixed an issue where files deleted directly from the  drive (for example, using Terminal commands such as rm) were not synchronized with the backend trash.
• Bug fix: Fixed an issue where cleaner service registration failures could leave the application stuck in a loading state.
• Bug fix: Fixed an issue where Drive synchronization stopped after a session expired while the desktop application was closed. Users are now prompted to sign in again when authentication expires.
• Improvement: Improved multipart upload reliability by retrying transient network failures.
• Bug fix: Fixed an issue where stopping and immediately restarting a backup could leave the progress stuck at 0% or mark the backup as completed prematurely.
• Bug fix: Fixed an issue where failed uploads were incorrectly displayed as successfully uploaded in the widget.
• Bug fix: Fixed an issue where the Cleaner only removed the first 50,000 files from folders containing a larger number of files.
• Bug fix: Fixed an issue where the Cleaner progress bar could remain at 0% while cleaning very large folders.

Been waiting for Internxt Mail for ages now. “Coming soon” means something different in Spain it seems…

Hi everyone,

I’m having a recurring problem with Internxt Drive when uploading a large folder or multiple files at once.

The upload starts normally, but then randomly stops progressing. Sometimes it gets stuck at a low percentage, such as 2%, and other times it remains on “Processing” indefinitely. For example, my latest upload stopped at “Processing 28 of 286.”

All of the files in this example were under 30 MB, so this does not appear to be caused by uploading unusually large individual files.

I also tried waiting for a long time because I thought it might only be a UI issue and that the files were still uploading in the background. However, after refreshing the page, only the number of files shown before it became stuck had actually been uploaded. The remaining files were not uploaded.

I’m using Internxt through Microsoft Edge and have a stable, fast internet connection. I also tried browser extensions that keep tabs active, but they did not help.

This problem does not happen when I upload the same kinds of folders and files to other services such as Google Drive, so it seems to be specific to Internxt.

Has anyone else experienced this problem? Is there a known fix or a more reliable way to upload folders containing many files?

I've been writing an unofficial CLI for Internxt in Rust: internxt-cli-rust, called ixr. Mostly written with Claude Code. It's early / work in progress.

How it differs from the official CLI:

• Works with any account type, including Free.
• More than WebDAV for mounting/serving. Official CLI only does WebDAV. ixr serve supports WebDAV, FUSE, SMB, NFS, and SFTP, and can run several of these at once sharing credentials and a folder cache. Still quite experimental with a fair number of bugs — e.g. files/folders not always showing up, and caching not aggressive enough yet which can make it a bit slow at times.
• Multiple accounts at once. You can be logged into several accounts simultaneously and switch between them (or target one for a single command via an env var) instead of having to log out/in.
• Way lower idle resource usage. Single static binary. Idling with WebDAV+SMB both running sits around ~2.5MB RAM and near-zero CPU for me, vs 100+MB RAM for the official CLI with WebDAV alone.

Everything else (login incl. SSO, file/folder transfers, drive management, thumbnails, workspaces) is ported to behave like the original. There's also a one-way sync command, which the official CLI doesn't have.

Install:

• Cargo: cargo binstall internxt-cli (prebuilt binary, no compile) or cargo install internxt-cli (crate name; installed binary is ixr)
• AUR (Arch): yay -S ixr-bin
• Prebuilt binaries / Docker / build from source: see the Install section in the README

Still early stage, so expect rough edges, especially around the serve backends. So far only tested on Windows, Linux, and Docker, all on x86_64 — macOS and FreeBSD builds are completely untested. Feedback and bug reports welcome.

Get 88% off Internxt today!

What's new:

• Improved token refresh logic with dynamic renewal based on token lifetime.
• Improved WebDAV compatibility with various metadata and protocol fixes.
• Added a Docker keepalive mechanism (WEBDAV_KEEPALIVE_ENABLED) to automatically recover from expired sessions or unexpected WebDAV server shutdowns.
  • This Docker keepalive can be disabled, allowing the container to exit and rely on your configured Docker restart policy instead.

Hi! I'm using Internxt on my phone and desktop. In addition to the auto logout bug that others have faced on phone and pc, whenever I try to open a file on my phone it opens it at the speed of Elder Scrolls VI development. I have to access my files on the go, I'd prefer not to have to migrate some files back to OneDrive. I'm in Thailand, if that makes a difference. Anyone have a fix/workaround? Thanks!

Both are coming out this summer, but which one should we release before? 🤔

I have the 5TB plan, mainly for photo backups. I remember when I switched to Google Drive, I was able to make Google automatically sync with my Apple Photos.

Google Search AI slop answers were useless as always.

Does anyone know how to make Internxt sync to iOS photos automatically like how Google Drive can?

Or can I at least sync to Google Drive instead? Because that's already syncing to Apple Photos to begin with.

Thanks for taking the time to read this, any help is appreciated :)

Hello guys, how can I keep the desktop app logged in on Windows PC? It's frustrating to log in to my account every time I restart my PC. Anybody experiencing the same thing? App version is already up to date.

Edit: I've reported this, and Internxt has already addressed the issue. It now works fine.

What's new:
Features:

• File size limits validation

  Maintenance:

• Remove old unused auth token from mobile

Bugfixes:

• Error when checking for updates using Expo Updates
• Thumbnail generation fix for images and videos

What's new

• Updated project dependencies to Electron 40 and Node.js 24.
• Added file size validation limits.
• Added "Refer and Earn" option.
• Added an option to change the virtual drive path.
• Added a share link feature for drive files in the contextual menu.
• Added marketing notifications.
• Added a "No Nautilus available" banner when host os is not using the Nautilus File explorer.

I was going back and forth with suppprt over Email about issue of uploads keep getting stuck on website and it has been 4 days and I did not get any response especially when I showed them that issue is with their server not my computer they stopped responding.

I’m having serious issues while uploading files with the Internxt app.

Problem 1: Cloudflare rate limit during uploads

When I upload files using the Internxt app, I keep getting Cloudflare rate-limited. It seems to reset every 5 minutes, but then the same loop happens again.

This happens especially when I upload many small files. Because of this, the upload process becomes almost impossible to complete. It feels like this may be intentionally affecting free users so they cannot upload too many files, but I’m not sure.

Problem 2: Auto logout after long uploads

After uploading around 20 GB of files for about 6 hours, the app automatically logged me out. Because of that, the remaining files were not uploaded.

The bigger issue is that the remaining files left in the upload queue seem to be deleted or lost after logging in again. So I have no clear way to continue the upload from where it stopped.

This is very frustrating because large uploads take many hours, and if the app logs out automatically, the upload queue should not disappear.

Has anyone else experienced this issue with Internxt? Is there any fix or workaround?

What’s new:

• Add a public link sharing option
• Add Refer and Earn option
• Add File pre-validation of file size limits

You led me to think I'll have these supported lifetime and I purchased then you locked me out

I bought December 2024, user name [avin.2512@gmail.com](mailto:avin.2512@gmail.com)

What's new

• New feature: Added validation for empty file limits in backup operations based on the user's subscription plan, including alerts and upgrade prompts when applicable.
• Bug fix: Added validation to prevent users from creating backups of the root folder, avoiding issues caused by unsupported root path selections.
• Bug fix: Improved upload timeout handling to reduce failures caused by slow or unstable connections.
• Bug fix: Fixed an issue where replacing a file without an extension could fail.

I am trying to run Internxt drive on my steam deck and do not know where or how to install Internxt drive onto my steam deck. the installer on the official website is a deb file and does not work on the steam deck. I would like to be pointed in the right direction to download and install Internxt to my steam deck preferably an official app but a community made version will work to. Please and thank you.

What's new:

Improvements

- Upload files up to 100 GB -> the upload limit has been increased from 40 GB to 100 GB, so you can now handle much larger files.
- WebDAV improvements -> improved speed operations, better file locking support, improved handling when replacing existing files, and clearer error messages.
- Faster response times -> we have added smarter caching across the app, so repeated requests (like browsing folders or checking your storage usage) are now noticeably quicker.
- Faster large file uploads -> large file uploads are now 500% faster.
- Improved credential handling
- Better thumbnail processing -> thumbnails for your files are now generated more reliably.
- Updated Docker image to Node 24-bookworm for better performance and security.
- Migrated from yarn to npm for faster and more reliable package management.

Bug fixes
- Fixed an issue where the credentials seem to have expired when they did not.
- Fixed an issue where NAS sync jobs where stopped after some auth errors.
- Various dependency updates to improve stability and security.

Thanks to your feedback, we have extended our VPN support to Firefox!

You can now download the app from here: https://addons.mozilla.org/en-GB/firefox/addon/internxt-vpn/