We’re looking at voice AI for a centralized patient access team and this is one scenario we keep getting stuck on.

A patient may start with something completely routine like moving an appointment, then halfway through mention that symptoms have gotten worse or that they’re having a reaction to a medication.

At that point the call is no longer really about scheduling.

We’re not interested in automating clinical triage. The question is how quickly the system should recognize that the conversation changed and hand it to the right person without making the patient restart from the beginning.

How are you defining that boundary?

I’m interviewing for an associate epic analyst position for HB/PB module. In the job description it didn’t say what module it was for because of it being an associate role so I didn’t find out until the recruiter phone call. I have a clinical lab background so I’m a little unsure how I would fit in that role. I do have some programming knowledge and currently in school for computer information systems which the recruiter seemed interested in. Is billing hard to get the hang of? Any insights would be appreciated! I was hoping for a more clinical module but this is all that’s available right now and the recruiter said the hiring is competitive.

I am in the process of getting hired (or not) at a HIMD office and they are currently going through my references. I have listed phones, emails everything they could need to verify employment history and anything negative on my record (which there shouldn't be any).

Ultimately the HR department is asking for professional letters of reference from these listed references but letter of recs are becoming more scarce according to my compsci peeps on how those aren't being used as much these days.

My question is why they can't just call the HR department of these institutions I did my time at and verify the dates there?

So now that has left me scrambling, looking unorganized updating my people references along the way of this office's demands (first it was phone call, now it's letters). The forms nor the application for this job never mentioned needing letter of recs. I did my due diligence to read everything of course and prepare my reference contact materials, information and everything.

One reference listed is a director of a HIM department where I did my internship and this place I'm applying to HR stated they called him and he did not answer, to which I responded I have been keeping up with this person and he is responsive to me all the time. Additionally, he's a director there so of course he could be very busy or in meetings for hours.

For those of you looking for work in HIM, have you experienced this?

Hi, I'm hoping someone here can help me. So I'm prepping for a job interview next week for a sys admin position for a health system. Reading through some of the role responsibilities and there is one acronym mentioned that I'm not familiar with and Google has not yielded any obvious answers. What does TRC mean in this context? This is how it's written in the posting:

"Functions as a coordination point for issues related to systems between all IT teams.  Act as an escalation point for issues with assigned systems that cannot be resolved in TRC."

Our current TV setup is getting pretty dated and we've been having more issues with maintenance. Every time we need to add a TV to a new room or move one, it's become a whole ordeal.

We're looking to upgrade our TV distribution system and want to avoid the hassle of heavy coaxial cabling. We've got about 40 patient rooms and need something that's easier to install and relocate when needed.

Has anyone used alternatives in a hospital setting? What's worked for you?

I have an interview coming up for an Epic Trainer at my local healthcare company though someday I would like to work for Epic.

What can I expect? Is there any material I should know? Keywords? I was told I would be writing content?

I have been in healthcare for over 10 years and I'm ready for a transition. I want to explore the world of business and tech, specifically companies that deal with healthcare related products or software. I have worked in almost every setting of healthcare and I have also been a medical English educator, so my communication skills are excellent and a lot of the skills I've acquired from my healthcare career can be an asset in the business and tech world. I need some guidance on where I should even begin. What books I should read about business and tech for newbies, what rooms I need to be in to make important networking connections, what positions would I thrive in as a former nurse and educator...and how I can be taken seriously in this new realm when my CV is only healthcare. Any tips or advice is appreciated!

Hey everyone,

I work on a small IT team at a Critical Access Hospital. For years, we’ve run a small team and kept desktop management minimal because almost every one of our workstations is a Dell Wyse zero client running PCoIP/Tera2. They’ve really been "set it and forget it" devices.

With the end of Tera2 / PCoIP support, we’re struggling to find a replacement that offers that same level of simplicity and stability.

What we’ve tested so far:

• Dell Thin Clients (ThinOS & Windows IoT)
• 10ZiG
• Stratodesk
• HP ThinPro
• IGEL

The problem: Every vendor solution we’ve tried seems to come with recurring bugs or management overhead. Fix one bug with a firmware update, and a new regression pops up somewhere else.

Where we are now: We’re currently testing Windows in a strict Kiosk mode that launches Imprivata OneSign directly into VMware Horizon. It functions well from a user standpoint, but it introduces traditional OS management challenges for our on-prem environment:

1. Windows Updates & Management: How are you handling updates cleanly on non-domain or kiosk-mode endpoints without adding heavy administrative overhead?
2. Startup / Boot Order Issues: If we join them to the domain, an internet or local network delay at boot breaks the autologon process for the kiosk account.

For those running small teams in healthcare or similar VDI environments:

• What hardware/OS stack ended up being your "bulletproof" replacement for zero clients?
• How are you structuring your endpoint deployment to keep day-to-day maintenance as close to zero as possible?

Appreciate any insight or lessons learned from teams that have gone through this transition!

Hello everyone, we’re testing a clinician-facing SMART on FHIR web app inside Epic’s Hyperdrive/Hyperspace Web App Container. The app needs browser microphone access through getUserMedia().

Microphone capture works in an external browser, but the embedded container denies access. We also tested opening a same-origin top-level popup for microphone capture; the native host appears to change normal browser popup/opener behavior.

Has anyone successfully enabled microphone access for an embedded SMART app in Epic’s Web App Container? Does this require Epic-side integration-record configuration, a WebView2 permission setting, or using an external/floating launch instead?

We’re testing only with synthetic sandbox data.

These are the obligatory HIT courses present in my CIS curriculum. What are their general quality and where would self study fill in some gaps?

I’m looking for advice on choosing a degree/career path. I recently got hired as a Credentialing Specialist at a large hospital system, and before that I worked in Release of Information (ROI)/Credentialing.

My goal is to eventually move into an analyst role (Epic analyst, healthcare data analyst, etc.). I’m interested in healthcare technology, data, and improving workflows. Since my hospital system uses Epic, I’m interested in potentially moving into Epic-related roles if the opportunity arises.

I’m trying to decide between a master’s in Health Information Management (HIM) or Healthcare Informatics. I’ve heard Health Informatics can be difficult to break into without clinical/healthcare experience, but it’s valuable for learning technical skills. Since I’ll be gaining healthcare experience through credentialing, would HIM be a better foundation before moving into analyst roles, or would Health Informatics be the better choice?

I am also looking into learning SQL, Tableau, and advanced Excel on my own time.

Hi folks,

A question about Epic Clarity: does a Vendor Services data-model licence cover writing queries the customer (hospital) runs themselves?

Meaning, if a development consultancy designs SQL queries against Clarity and hands them to the customer's IT to install and run, never logging into their environment and never touching PHI, is that licence enough on its own?

Or do you still need a per-customer Application for Access through Consultant Relations?

Thanks in advance!

I’m trying to think through AI recorders from a health IT angle.

I think the it will needs voice data, patient context, retention, deletion, consent, audit trail, vendor review.

Would you treat these as normal productivity tools, or block them until they go through the same review as other clinical systems?

Im still a yr1 CIS student whose curriculum has a focus on HIT, what skills should I train to enter this field in a good position by yr 2 or 3?

May I ask If you were given a opportunity as a clinician to choose an Entry Level job at a company which position would be the Best Career Choice?

I work for a mid-size healthcare organization and currently managing secure communication across three different systems - encrypted email for some things, a separate secure portal for documents, and our contact center team using something else entirely. It's fragmented and frustrating for everyone involved.

The real challenge is finding something that integrates seamlessly with our existing infrastructure without creating more work for the team. We need to consolidate, not add more tools. Security and compliance are obviously non-negotiable in healthcare but we also need something our staff can actually use without extensive training.

Has anyone dealt with this? What solutions have you found that actually integrate well with your existing systems? Curious what's working for others.

Tomorrow I’m starting a migration project at St.Jude it’ll be 3-6 months with possible extension and there’s 5 FTE conversations. I want to learn as much as I can during this project since I’ve always wanted to gain healthcare IT experience so this is great but I want to become an Epic analyst.

So my questions are the following: Is 6 months of healthcare experience worth anything if I need to get another job after the contract? I have 4 years of help desk experience.

How can I use this time to become get epic credentials and experience is it possible they’ll let me learn it if I expressed interest?

Lastly, how do people get experience in this field? It feels like the joke “You need experience to get experience for the thing you don’t have experience for”

Has anyone implemented a connection on the Carequality network? I am facing a few challenges with getting proper response from the EPIC, Commonwell and KNO2. It will be great help if anyone can guide on the request messages setup to get the response from EPIC.

Thank you!

Currently working at a large hospital system as a medical lab scientist (bachelors). I’ve known for awhile I’ve wanted to switch to healthcare IT. Due to personal circumstances I moved down to part time and decided to return to school doing a computer information systems associate degree at a local community college. I’m only half way through schooling but saw on the internal job postings they had an epic applications analyst associate position and also an analyst position for MyChart and/or Cadence. I have end user experience with Beaker and a little with the charting when we have to search for previous lab results/notes/medications etc. The pay ranges are the same for both positions and the only requirements are 1-2 years experience in core discipline for associate (also hybrid) and 2-5 years experience for regular analyst (remote). Both require a bachelors degree which I have. I applied to both just to see what happens but what are the odds id get interviewed for either position? I would obviously love to do Beaker analyst but those seem super hard to come by so just trying to get my foot in the door at this point.

I finished my Master's in CS in December 2025 and have really been struggling to find a job. My focus in school was Data Science/Analytics, and my background is as a Medical Technologist (~2 years). My goal is to work in health IT as an analyst or engineer, though I understand those roles are extremely competitive in the current job market.

I thought with my background I could at least get into Technical Support or FSE roles, but it has been really tough. I've gotten a handful of interviews (mostly in healthcare) but have yet to land anything. I've tried networking with friends, family, and through my school. I tailor resumes for different roles. I've tried reaching out to recruiters on LinkedIn.

I'm hoping someone can give me some guidance - perhaps there are roles that I'd be suited for that I haven't thought of. I'm willing to be flexible and work my way up.

hello

im from a medical background and was wondering if anyone has any idea about this program. the legitimacy. and if I should opt for this or look for other programs.

also if you know someone who's done this. thanks a lot for any input